Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.93

3.9 Rating 724 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The account management team and the claims people are fantastic”

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Posted 8 months ago

“The claims staff are friendly and knowledgeable. They make contact with the Bangkok hospital and pay all there medical bills without me have to.”

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Posted 8 months ago

“I've been with Regency for Expats for two years now, and their customer service has always been prompt and helpful. The coverage suits my needs as an expat in Thailand and the claims process is efficient”

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Posted 8 months ago

“Really helpful and professional. A massive thank you to Jenny at Regency who has helped me every step of the way. Jenny Martin at Regency has been a godsend, from day 1 of joining Regency I was contacted by her personally to introduce herself as my dedicated account manager and she has been an absolute please to deal with. The entire team are good but this level of customer service is the cherry on the top. full marks”

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Posted 8 months ago

“Exccellent claims service. They dealt with the hospital and paid all the bills with no fuss.”

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Posted 8 months ago

“Thank you.”

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Posted 8 months ago

“Excellent service from the account managment people. I get regular contact from them to see how I am getting on and if I have any questions.”

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Posted 8 months ago

“yes i need to be covered”

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Posted 9 months ago

“All the staff we talked to have been fantastic. They are very knowledgeable very professional and have done everything they said theyd do. It is so rare to get any kind of service these days, it's surprising to get service that is so good.”

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Posted 1 year ago

“An excellent experience with Regency for Expats & my broker Now Compare. Even when I changed my mind after the completion of the insurance & requested a downgrade. Zero negativity from either of them & still a professional attitude.”

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Posted 1 year ago

“Me and my wife have had our insurance with Regency since 2015, and we've never had any issues with the way they've handled our healthcare. Our latest contact with them was extremely friendly and professional, and our questions were immediately addressed. Really great experience and I give them 5 stars for their service”

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Posted 1 year ago

“Made a claim and got it paid within 24 hours! Amazing service, really supportive and super quick. By far the best health insurance. A big thank you to everybody at Regency.”

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Posted 1 year ago

“I am quite happy with the insurance and the service I have received from Regency health insurance. They are quick to answer any questions and pay claims quickly aswell.”

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Posted 1 year ago

“Regency insurance gives me and my family everything I need at a very affordable price. Getting the cover in place was hassle free and the service has been very good.”

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Posted 1 year ago

“Excellent service. On the first day i get a call from one of their managers welccoming me. Every time i need them they act quickly, a defo recomend”

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Posted 1 year ago

“Not sure what these negative reviews are about, maybe competitors, they have a 24 hour helpline, so to say they dont repsond is rubbish - I have used them for many years and never had any problems. I have had to put a deposit down for some inpatient stuff before because they dont have direct billing but they sent a rep out to pay it the next day, plus it much cheaper than all the other guys.”

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Posted 1 year ago

“Great fast service from these folks in setting up my insurance in time for my visa meeting the following day. Happy to recommend them to others.”

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Posted 1 year ago

“Really friendly service from their claims and account management team. Most impressive insurance company I have dealt with”

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Posted 1 year ago

“Regency for Expats has been indelibly fast to respond to any inquiry or claim. While they have to do due diligence they maintained always polite messaging and friendly communication. We are super happy with their services, support and benefits.”

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Posted 1 year ago

“Regency for Expats never ceases to surprise me in a positive way. The messages are kind, prompt, and friendly. My claims get acknowledged the day I submit them. Their progress is carefully tracked for me. And usually within days I get a message saying: "your claim has been approved." This message typically thanks me for having made good use of my insurance policy. I have to say, normally the prospect of communicating with an insurer fills me with trepidation. Not so with Regency for Expats. I truly feel they are on my side and that they will always be fair-minded. I really can't recommend Regency for Expats highly enough.”

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Posted 1 year ago

Regency for Expats is rated 3.9 based on 724 reviews