Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.92

3.9 Rating 720 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick to take the expensive monthly payments but extremely slow at paying out . I had a claim approved for dental treatment and I’m still waiting for the payment 5 weeks down the line . They send me a standard regular email reply about it being looked into . I can’t wait for the policy to expire so I can leave this disgrace of a company”

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Posted 3 years ago

“customer services was very accommodating. they were able to run me through the processing of the claims and it was approved a couple of days later.”

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Posted 3 years ago

“Do not get coned into this scam I purchased their best plan put in a claim and was rejected”

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Posted 3 years ago

“I requested a call back, and was shocked that they called me sooner than expected! The lady I spoke with was very understanding and was able to provide me with the necessary information I need to understand in processing my claim. Two days later, my claim was approved. :)”

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Posted 3 years ago

“Fast to answer and easy to talk to. Regency was able to process everything smoothly. They did not make me do a lot of paper work, because I think because I was able to supply all the necessary papers that they need.”

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Posted 3 years ago

“Every year I get to save a lot of money because of the annual check up benefits that I got from my Regency Policy. They get to settle everything for me so quickly!”

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Posted 3 years ago

“Very supportive and caring claims team who went through the process step by step with me. Not only this but it was a lot faster than I expected so I am super happy with the customer service”

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Posted 3 years ago

“Customer service from Regency for Expats are very patient and fast to process the claims. Glad to purchase a policy from this company.”

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Posted 3 years ago

“It's nice how quick they are to settle my medical bill when I was admitted! Well done regency!”

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Posted 3 years ago

“Organized everything for my claim very quickly and friendly. Hospital said regency had contacted them for me and arranged”

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Posted 3 years ago

“I chipped off two of my front teeth due to a motorbike accident last year. I filed a dental claim to get my smile back again. Regency was quick to respond and they did the necessary transactions to get everything done. Fast claims process and good customer service!”

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Posted 3 years ago

“They will try to avoid or reduce your claim .When u appeal they'll bog u down with crazy demands for documents that are difficult to get from healthcare facilities. And they said they'll call to clarify but nothing happens”

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Posted 3 years ago

“I was very impressed with the service I received from Regency. Would highly recommend! Thanks a bunch!”

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Posted 3 years ago

“Helpful people with lots of knowledge. Not only did they organise my claim but they helped me through everything. Nice to talk to and cared about what was happening to me!”

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Posted 3 years ago

“Did not pay my medical bill”

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Posted 3 years ago

“Amazing service and friendly claims team. They are so detailed when it comes to advice and helping me with everything. Thank you Regency, your are amazing!”

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Posted 3 years ago

“I broke my leg in a car accident last March. I did the necessary treatments that everyone should do. and im glad that all expenses, including my physical therapy, are covered by my insurance, Regency for Expats! awesome customer service!”

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Posted 3 years ago

“This insurance company is crazy fast with the claims process! It is crazy! I thought I will be waiting for ages to get my medical expenses covered by this company because a lot of insurance companies takes foooooooooooreeeeeeeeeeeeeever!!! But boy I was wrong! RFE is amazing! No regrets. :D haha”

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Posted 3 years ago

“Fantastic customer service. Best experience with an insurance company. Paid all medical bills directly with the hospital. Very professional, friendly and efficient. A big thank you to everybody at Regency.”

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Posted 3 years ago

“I was convinced by Regency International for expats to purchase their health insurance rather than continue paying for a more expensive German insurance. Germany requires proof of insurance for all who were residing in Germany. Germany gave me a form to send to Regency International for Regency to fill out and return to Germany via email showing proof of health insurance. Germany had some concern saying the form was only in German. I assured them that Regency was international so should not have a problem with the form being in german. Regency returned the form to me saying they couldn’t fill it out because it was in German. I then took the time to translate the form into English and returned the form to Regency. Regency then AGAIN returned the translated form saying something about filling out the form went against Regency International policy. I asked if they could send some form of certification to the required german government email address showing that I indeed had health insurance. They then said it was against policy to send such info to a third party. I then asked Regency International if I could then be refunded my annual payment for services not rendered. Again Regency International refused and said they would instead not charge me for the next annual payment. Stay away from Regency International”

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Posted 3 years ago

Regency for Expats is rated 3.9 based on 720 reviews