Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 703 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 703 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly team at Regency Last week I made my first claim with regency health insurance and was very impressed with everything. They are extremely professional and understand the medical industry so it was helpful to have them guide me through it.”

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Posted 4 years ago

“Good experience using Regency health insurance. I recommend them to anybody needing cover. I have been insured through Regency expat health insurance for the last 5 years. They are really good value and a lot cheaper to buy than most other insurance options out there. I have submitted quite a lot of claims over the years and always had a super quick reimbursement of them. The last claim was for a stay in the Bumungrad hospital in Bangkok. I went in with stomach pains and was admitted to a hospital bed. My wife called Regency and within 1 hour they had contacted the hospital and guaranteed all the bills directly so that I didnt need to pay anything myself. I was in an amazing private room, the hospital staff were great and the people at Regency kept in contact with me and my family all the way through to make sure that I was ok. It ended up being gallstones. I am ok now but am incredibly grateful to Regency for being so caring and so responsive during this very worry time. Thank you!!!”

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Posted 4 years ago

“Avoid at all costs. They are a scam. They don’t answer mails. They frustrate you. They always claim it’s a pre existing condition.”

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Posted 4 years ago

“Really great experience with Regency. Submit a claim and they respond same day with a call to ask a couple of questions. Professional and friendly. Got paid the next day”

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Posted 4 years ago

“Extremely poor service. I have made a claim filled all the forms and sent my supporting documents and I’ve not heard from the company. I’ve written many emails with reminders and no reply from them. They make an effort to frustrate you and they are very good at that. So we if you want to make another claim you get frustrated. They are very good in frustrating you.”

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Posted 4 years ago

“I love regency! Fair price good tracking of claims and amazing customer support! Never had any issues and was always well treated!”

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Posted 4 years ago

“Very fast reimbursement for standard expenses but gets more complicated and delays to get surgery approval....as they check prices of other hospitals around.....as long as you can prove it was not a pre-existing condition all should be approved.”

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Posted 4 years ago

“Really great comprehensive cover. They contact me regularly to upgrade my benefits and give more stuff free. Best health insurance.”

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Posted 4 years ago

“I’m very happy. They covered corona tests for my family and I even though we didn’t have any symptoms, and also recently gave us some new fitness benefit upgrade for free. When I did the corona tests they approved them the same day. Surprised as previously had a policy that took 30 days to turn round even simple stuff. This is much better.”

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Posted 4 years ago

“Am based in Thailand and got the regency plan for Thai immigration. Really good cover, lowest cost and is perfect for entry visa requirements.”

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Posted 4 years ago

“Regency is a great health insurance policy. They have settled all claims and are professional.”

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Posted 4 years ago

“The best international Medical Insurance works well with client”

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Posted 4 years ago

“A big thank you to the staff at Regency. Paid claims really quickly, no fuss. They are really professional and resond super quick”

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Posted 4 years ago

“they are asking evidences of preexisting health condition only when they have to assess your claim. at the time of the contract it looks they can provide everithing without issues and no need of providing your clinical records before the start of the contract. it looks a trap. I'm still under discussions with them for claims on medical visits and analysis following covid-19 with a premium level of insurance... orrible!!! .”

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Posted 4 years ago

“Overall good experience”

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Posted 4 years ago

“Good value health insurance. Only made one claim so far but it was paid quickly without any hassle. Definite recommend”

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Posted 4 years ago

“Friendly communications and paid my claims quickly. Plus it's cheap compared to other plans. I live in South East Asia - not sure if that makes a difference, but definitely recommended for around here.”

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Posted 4 years ago

“''Dear..., Pre-existing conditions aren’t unique to your plan or Regency’s policies – it’s a feature of all insurance. You cannot, for example, purchase home insurance to cover damage from a flood that happened before the policy began. Health insurance is the same, and no insurance covers everything, which is why there is a policy handbook which is available to all via our website, our brokers have and provide during the sales process, and you received as a member upon entry and renewal. If this was a new condition then it could be covered, but it’s not – it’s related to something that had already happened before your policy - I’m very sorry, and I have a pre-existing condition too so I do sympathize, but this claim is not covered. Kind Regards, Claims Handling'' The kind of support I have received. Continuing to deny I am eligible for a claim for more than 2 months in discussions and after sending many emails with information. What a terrible experience. Not happy knowing this now.”

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Posted 4 years ago

“Very good in all aspects. I have been with them for quite a while and have had a great experience. All my claims are settled within 2 days and the staff are friendly.”

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Posted 4 years ago

“Love the alternative therapy for my acupuncture! Best value!!”

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Posted 5 years ago

Regency for Expats is rated 3.9 based on 703 reviews