Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 703 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 703 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty good to be honest, paid for my sons glasses even though they weren’t covered, seems like they have staff that really care and try to help you rather than act like robots like I’ve experienced with other insurers before.”

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Posted 5 years ago

“I have to laugh at some of these reviews! If it's such a scam, perhaps someone could explain why they've covered 12k USD for my hernia after I paid just 2.5k USD for my plan? Worst scam ever in that case because I'm quids in!!!! I have my simple visits to the docs or dentist paid quickly and when I needed serious surgery for my hernia they wanted some medical history to make sure it wasn't pre-existing, then they covered it. Very happy to be honest, saved me a ton and no grief.”

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Posted 5 years ago

“I did sign up for the inpatient hospital plan. After 3 month I had a blood clot and needed to go to the hospital. First of all it was hard to reach anyone then when I asked them to go to my hospital of choice they said "yes no problem you can go there" once I have been there and had my operation I tried to reach them again and it was not easy to get any one feeling responsible for me or answer out of anyone at regency. The only answer I got was we need more time to evaluate. I was already discharged after 5 days hospitalized when I got the message that they would not take over my cost due to my contract only allowing a double bed room not a single but the hospital of my joice which they agreed on had no double rooms only single bed rooms. So I can NOT recommend this insurance and I'm very disappointed in them as well as they bankrupt me due to I had to pay the whole bill by myself! Do not choose this health insurance!”

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Posted 5 years ago

“Stay away from Regency, they are dishonest. I made a claim and they started requesting previous medicals. This are scam how they operate and I have now to discontinue the insurance and get my money back.”

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Posted 5 years ago

“Extremely good service”

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Posted 5 years ago

“Very good service : I've had very good service with Regency for Expats. Communications have been prompt, helpful and friendly, and when I needed to make a claim it was processed quickly and efficiently”

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Posted 5 years ago

“I've been with them for about 6 months now and I can't help feeling the negative reviews below are from people who tried to claim for something that they shouldn't have done. Unfortunately I've had 3 pretty big claims (due to a serious downturn in my health) and Regency have been amazing. I'd go as far as to say without them paying for the treatments, I may not be here today. A massive thank you from my family and I.”

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Posted 5 years ago

“I've been with them for just over 6 months and I can't help thinking the below negative reviews come from people who tried to claim for something that's not allowed. I've had to make three pretty big claims (unfortunately - due to a serious decline in my health), and Regency have been amazing. I can't thank them enough and I'd go as far as to say I might not even be here today without them paying for the treatments. A big thank you from me and my family.”

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Posted 5 years ago

“After being diagnosed with Aortic stenosis in June 2019 in Bangkok hospital pattaya I went to Bunrungard hospital in Bangkok where they confirmed I needed a Valve replacement, the hospital contacted Regency regarding the operation and was told to tell me have it down and claim after, what a mistake that was, nine months later and the emails are still going back and forth. They advertise that they are fully regulated, yes but by the FSRC in Nevis, Caribbean you cannot talk to them they don’t answer emails. They claim it’s a precondition but I have a full medical report done in 2017 that has no mention of such problems. Stay away from them”

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Posted 5 years ago

“Thank you. Very quick response and excellent service.”

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Posted 5 years ago

“Friend and professional Great service from Regency health insurance”

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Posted 5 years ago

“Warning, do not sign up with them, they make handing in international claims (in our case claims from Germany) impossible to handle. Translation of all documentation to English was requested, all of the sudden full medical history had to be submitted after having done so upon signing up. DO NOT SIGN UP WITH REGENCY if you care about your money.”

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Posted 5 years ago

“We feel like every effort is taken from the insurance not to settle our claim. They asked for so much paperwork and after submitting the requested continued to ask for translation into Englisch as the treatment took place in Germany. We are talking about 809 Euros doctors bills vs the 10.000 we paid on fees last year. We will not continue with this insurance and will warn every Expat about this. Shame on you Regency insurance for being so greedy”

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Posted 5 years ago

“Always pay claims”

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Posted 5 years ago

“Almost none of my claims were reimbursed, costing me thousands of dollars out of pocket. I was rushed to the doctor with emergency symptoms on a number of occasions in the past year, but none of my visits were reimbursed, despite the mysterious onset of my symptoms. I feel cheated.”

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Posted 5 years ago

“Very quick service, professional claims staff. I am very pleased with my health insurance plan.”

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Posted 5 years ago

“Excellent response time, claim accepted and paid by return. Great company, my renewal guaranteed.”

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Posted 5 years ago

“Fantastic health insurance company, first rate service”

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Posted 5 years ago

“Great health insurance. Cover everything and service is excellent.”

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Posted 5 years ago

“Absolutely fantastic, thank you so much. Best Service.”

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Posted 5 years ago

Regency for Expats is rated 3.9 based on 703 reviews