Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 703 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 703 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After three weeks and repeat demands for the same information we are still waiting for a reply for my wife’s surgery. The people there have no names to talk to and no telephone numbers to call. Their replies are so standard blow off I once asked if I was talking from a computer or a human. Their reply was that they were human but replies are computer generated. I am not making this up I have the written correspondence to back my words. I also have contacted several others using their expat insurance and two hospitals. The hospitals say they are the worst of all the insurance companies to deal with and even asked one person for details going back over 20 years ago. I feel I really bought a damp squib. The whole organization seems only interested in blocking. I have also personal claims for hospital visits which after 3 weeks have not even need recognized by them. For this I also have the email depositions. Same for my wife. To be clear I have the Thai expat insurance bought through NOW COMPARE. And a second policy for my wife. nothing we have asked for as far as my non legal knowledge goes is not in compliance with their policies”

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Posted 4 years ago

“Top health insurance company with the best service i have experienced of any insurer. I would gladly recommend to anybody living overseas.”

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Posted 4 years ago

“I am lucky enough to have Regency health insurance cover for myself and my wife through my work. It is the best of all the employee benefits they provide. Both of us have had cause to use the cover and there has never been any dispute or problem. The customer service agents are all extremely friendly and reassuring and make sure that you understand the process and everything you need to know. I would recommend Regency without a moment's hesitation, they are outstanding in my view.”

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Posted 4 years ago

“Excellent care and treatment. Well organised and follow up care second to none. The Regency doctors are available whenever I need them and they deal directly with the hospital so no much admin for me to do. They also organise all of the payments with the hospital too. I dont have to pay out of my own pocket”

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Posted 4 years ago

“Not cheap but quite good value. Lots of additional benefits, but not sure if I will need to use them. Havent made a claim yet which will be the real test. The application was quite simple and the documents were sent to me same day.”

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Posted 4 years ago

“This company is great! My entire experience with Regency Assurance has been fantastic. I have my health insurance and life insurance cover through them and to start, the prices are very reasonable. I arranged cover through a broker friend in Thailand, she gave me a comparison of all the options and Regency were by far the lowest price. The cover comparably is very good and includes some fantastic additional add ons whilst the main cover is comprehensive. I have not made any claims on the life insurance (obviously), but I have submitted some on the health insurance. The process is simple. I didnt need to post anything, it was all done by email electronically and was resolved quickly. From start to finish of getting paid was about 48 hours. The staff were also extremely friendly. I applaud their customer service training. A shout out to my friend Jenny B for recommending them and doing such an indepth review for me, you are a star.”

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Posted 4 years ago

“Having been with Regency Assurance for over 5 years i can say that they are a professional and customer friendly company. The prices have been good the entire time, the cover comprehensive and they have paid claims promptly and without any obstacles. Overall i have found them to be good value.”

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Posted 4 years ago

“I am very happy with regency as my insurance carrier. The cover is good value and offers high levels of cover.”

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Posted 4 years ago

“Very good at paying claims quickly. Comprehensive benefits with lots of free add on services. Overall good value”

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Posted 4 years ago

“Following is an extract from my correspondence with Regency: The services and support of Regency throughout this situation from beginning to end was excellent and really stress free. I understand companies are businesses and people work for an income, but the Regency staff have demonstrated genuine care for people and I felt a soothing human touch in the midst of my anxiety that brought me peace of mind. Prompt and supporting response when I called Regency for guidance on required documentation for processing the claim. Thorough follow-up after having processed the claim, prompt review and approval for the claim and hassle free (not a company that is reluctant to approve the claim when the policy is adhered to). I would even say that in certain situations Regency will even consider deviations to the policy, this human approach is seldom seen in insurance companies. The cost of Regency insurances beats the competition and offer a far superior level of service, available 24/7 at all times. I would strongly recommend Regency, with the experience I have had I know for sure I will be sticking with them for many more years to come. The best insurances I have ever had with an extremely simple process to follow for claims.”

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Posted 4 years ago

“The insurance claims team are very responsive and helpful. Was able to send them everything by email and received my money the next day. Amazing customer service, very happy customer.”

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Posted 4 years ago

“The policy I have is great value. I have been able to claim much more than what l thought I could with health insurance. Having the standard plan l was only looking at the hospital stay. Lodged my claim over the phone and everything was taken care of quickly. Was told that they were available 24/7 if I had any issues. Every year they give me more cover with more benefits with no extra costs. The latest is a free nutrition benefit that they added to my policy this week.”

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Posted 4 years ago

“The regency expat health insurance plon is the best cover for when you living in Asia. All of the best hospitols in my area work with regency and the times that I have gone into the hospitol the people at regency have solved my claim quickly and with no problems paying the hospitol straight. I do not have to pay money out of my own and it is very easy to get it paid. I very much like the health isnurance i have with regency. Merci.”

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Posted 4 years ago

“Definitely recommended. I am not the type to comment normally, but the support this company and its staff have just given me during the most difficult time of my life actually brings a tear to my eye. It's not even just the fact that they have paid out a massive claim (that frankly I would never have been able to pay myself), but the fact that they have so many people working to make you feel cared for during the process (I was diagnosed with the thing we all fear most). I always assumed insurers do anything they can to reject claims, but my experiences with Regency have completely turned me around. I honestly can't thank them enough.”

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Posted 4 years ago

“Thank GOD I bought this policy. I have just got out of hospital and my policy has paid my entire bill. Easy enough process and their customer service was excellent. Thank you.”

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Posted 4 years ago

“I only called them a few times to help me get medical bills reimbursed for my son's hospital visit. The staff guided me through the entire process (which was simple), he was very patient with me, and was overall very helpful. It was very easy to get the money back from the claims people. My son is now booked in for an operation next week and they have contacted the hospital to pay all the bills directly to them. I can rest knowing it is all sorted.”

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Posted 4 years ago

“Regency is a good health insurance plan for people that are living overseas. Best bits are: price, additional benefits, pay claims quickly. Worst bits are: if you are staying long term in the US, you need an additional travel plan.”

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Posted 4 years ago

“I have had nothing but good experiences with the health insurance. The price is the best, admin is easy and the claims people turn everything round quickly. No complaints.”

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Posted 4 years ago

“Cover is generally good. service is fantastic and the people that work there are friendly. I would recommend this as a good buy.”

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Posted 4 years ago

“Very comprehensive, includes loads of add on benefits. Fitness benefit is great.”

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Posted 4 years ago

Regency for Expats is rated 3.9 based on 703 reviews