Reddiseals Ltd Reviews

Name: Reddiseals Ltd
Address: The Furlong, Berry Hill Industrial Estate, Droitwich, Worcestershire
Rating: 4.71

4.7 Rating 3,085 Reviews

93 %

of reviewers recommend Reddiseals Ltd

Company Reviews

Metrics

Info

4.7

Based on 3,085 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Reddiseals Ltd:

Supplying the joinery industry since 1987.

Reddiseals has the widest range of timber window components and accessories in the UK and have been successfully supplying the joinery industry since 1987. Reddiseals specialise in sash window components offering solutions for restoration and renovation of traditional box sash windows, together with spiral balances and associated furniture.

Visit Website

Phone:

01905 791876

Email:

sales@reddiseals.com

Location:

The Furlong,
Berry Hill Industrial Estate,
Droitwich
Worcestershire
WR9 9BG

Reddiseals Ltd 5 star review on 16th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was great and reasonably priced. Charging VAT on postage was cheeky and annoying.”

Helpful Report

Posted 2 months ago

“Product quality is great as always but I payed for next day before 12:00 delivery, not only were my items not delivered before 12:00 but they actually turned up a whole day late, I was not credited for the late delivery, The router cutters i ordered also turned up with the wrong size shafts so they were no use to us, When I ordered the cutters I was not informed that they no longer came in the same shaft size as my old ones,”

Helpful Report

Posted 9 months ago

Hi Andrew Sorry to hear of your experience purchasing with us. Having looked into this specific order, there was a delay in the dispatch of your item, and it was delivered at 11.46am on the 22nd January instead of the 21st January. I will continue to investigate why this was the case and in the meantime I will refund the delivery charges. Reddiseals team

Posted 9 months ago

“Not the best of experiences. I paid for express delivery.. that was fine it arrived as it should. But upon opening the 30 15mm twin flippers in white turned out to be many variants of 10mm. I called and spoke to Brett who was very apologetic and arranged for the correct ones to be sent. These never arrived! I called again and spoke again to Brett who once again was apologetic and would arrange again for another delivery on a pre 12pm. It arrived at just gone 4pm. The moral is order in advance and don't pay extra for express delivery. No refund has been offered for the speedy service that turned up later than standard delivery.”

Helpful Report

Posted 1 year ago

Hi Brian, we're very sorry to hear of your experience below. Our express delivery is generally always held to time, however we understand occasional issues may arise with our delivery partners. We will review your case and distribute feedback internally so this doesn't happy again. Reddiseals team

Posted 1 year ago

“Order came with the package broken open no response from my email not happy.”

Helpful Report

Posted 1 year ago

Hi William, sorry to hear about your experience, I have sent you an email with a phone number so we can rectify. Thanks, Reddiseals team

Posted 1 year ago

“Not received the item yet. Still waiting.”

Helpful Report

Posted 1 year ago

“Delivery was very bad”

Helpful Report

Posted 1 year ago

“we have used this company many times but unfortuntly on this times there service was below there normal standard. we ordered units on a before 12.00 delivery we reiced have the delivery 2 days later and the othere half 4 days later”

Helpful Report

Posted 1 year ago

“This was a "click & collect" order of just 6x tubes of sealant. Shown 'IN STOCK' on your website, ready for collection. I wasted more time just trying to get into your "counter" than it took me to actually drive there from Holt Heath. Only acheiving it because someone walking in through the front door of "Reddixxx" offices happened to say hello, so i challenged him. - Still took yet another 10 minutes to drive back to the invisible counter and get through the non-existant counter door. Then came the long wait, another collector was already being served with a few small items was similarly exasperated, laughing at the rediculous situation of waiting 15 minutes for a few bits. It took several attempts to identify the correct order than at least 10 minutes more to actually find my 6 tubes of sealant, the boxes of which i could see littered the shelves before me. Thankful to finally get my hands i my order, i refused waiting for any box or bag and beat a hasty retreat juggling my six tubes. Not quite finished, my invoiced was eventually emailed to me, wrong. 4 tubes instead of six, stating the rest of my order "will be delivered when stock comes available" !!! I need my invoices to be accurate so i returned an email to the sender, stating i had already COLLECTED my 6 tubes as ordered. I did subsequently receive another invoice - for 2 tubes, with a note that the fist invoice was for only 4 because the other 2 were not in stock :( Grateful i was able to obtain a scarcely avaiable brand-item, but boy what a challenge of Hercules to collect them. Thank god the order wasn't more complex .”

Helpful Report

Posted 1 year ago

“My "next day" order was dispatched a day late, and only after I had to phone to find out what status this very time sensitive order was at. The staff beads I ordered did arrive the next day thankfully, but not only were the staff beads split, and essentially broken off, the rest of order was completely missing and no other delivery notification was provided. Strangely, the next day again, the rest of the order was delivered out of the blue in a separate box which was barely even sealed and had no protective packaging, so the items were nearly falling out. After a phone call with Ciara, the most unhelpful, uninterested person who took my calls at Reddiseals, who wouldn't even let me finish a sentence before demanding photographic evidence of the damage, I sent over photos via email. A follow up call to Ciara again was made to ask if she could take a look at the photos I provided, and as before, she simply wanted to end the call as fast as possible without an apology or an answer, only a passing the buck to a different department with no promise of a follow up or anything. There was absolutely no further contact from anyone at Reddiseals, and replacement staff beads turned up the next day out of the blue with no notice from the company, or an apology. I wouldn't use them again after this and advise others to be careful.”

Helpful Report

Posted 1 year ago

“The product is good however, we ordered two tubes, one was split at the bottom so not usable, didn't open to check on delivery, found a week later when we opened to use.”

Helpful Report

Posted 2 years ago

“It took 3 deliveries for me to get the correct product I ordered , I had to put my job back which left my customer not happy.”

Helpful Report

Posted 2 years ago

“Paid for next day delivery. Didn’t come!!! Very poor!”

Helpful Report

Posted 2 years ago

“The product and delivery were very good,but the customer service was very poor. I wanted a sample before buying a huge roll to confirm i had the right product for the job.I called them iand spoke to a guy called Calum.He agreed to post me 3 small samples.A week later i chased them and he then said they cant send three , 2 was the maximum.So i said fine send the 2. 3 weeks later they still had not arrived so i had to take a chance and order a full roll. Not Good customer service.”

Helpful Report

Posted 2 years ago

“Item took far too ong to arrive”

Helpful Report

Posted 3 years ago

Good morning Sandro Thank you for your review. Our Customer Services team have reviewed your order and the delivery tracking through Royal Mail and confirm your order was delivered yesterday. I confirm your order was received and despatched on the day of receipt using the delivery service chosen. I apologise for the delay in the delivery time and can only assume due to the recent Royal Mail strikes that this has created a backlog and time lapse in deliveries. During the recent issues with Royal Mail deliveries, we do offer alternative delivery methods on our website for future reference. Kind regards Teresa

Posted 3 years ago

“Quite disappointed, first time using this company. Should have been next day delivery but the company never delivered. Was told that they have contract drivers who just say they attempted to deliver but don’t actually bother(due to deliver to my shop which was open all day!!). Had to cancel work for the weekend due to that. Also bought some 2 part window putty. The container delivered had no instructions on mixing proportions. Had to phone up, was told that the entire 5kg needed to be mixed and had a life of 1 week. This was not explained anywhere- was due to use this on multiple windows over the next few months. Had to throw 95% of the putty away. Pretty disappointed they use a poor delivery service and useless website instructions.”

Helpful Report

Posted 3 years ago

Hi James A am sorry to hear that you have had a bad experience with our delivery service. I understand that your order has now been delivered complete. With regard to the Putty purchased, we do offer this in different sizes to suit requirements and technical data information is available online, however, I agree the lifespan of the product was not clealy defined. Thank you for your review as this gives us the opportunity to improve our data and we appreciate your feedback. Kind regards Teresa

Posted 3 years ago

“Product arrived promptly but unfortunately the box was damaged and one of the bottles had leaked, but excellent product have used before Thank you”

Helpful Report

Posted 3 years ago

Good morning Janet. Sorry to hear that your order has been damaged in transit. Customer Services have tried to call you this morning to confirm a replacement bottle of glass cleaner is on its way to you. if there is anything further we can help you with, please do not hesitate to contact our sales team. Kind regards Teresa

Posted 3 years ago

“We have ordered a number of times from Reddiseals in the past and have always found the quality of the products to be good, price reasonable and delivery reliable. The move to using DX as their delivery partner has been disastrous/catastrophic as far as we are concerned. Delivery hubs vary around the country, but our local DX hub is poor, 3 attempts at delivery have been made, so far 2 out of the 3 parts of the delivery have made it, after ringing (and ringing) to check on progress and (literally) running up the road to chase the van. The packaging on the first item was badly damaged, but the seals survived OK. No news of the remaining 10 items in the third box, our customer is chasing us for their heritage sash windows, so we have driven to our local supplier to buy a repeat order. Good products, terrible courier.”

Helpful Report

Posted 4 years ago

Good afternoon Thank you for your review. We are sorry to hear that you have experienced a less than acceptable service with the delivery of your goods. As I am sure you appreciat, the haulage industry is experiencing difficulties in all aspects and our chosen delivery partner DX are no exception to this. Please be assured that we are working tirelessly to mimise distruption to our customers where possible. I understand that our customer services department had already contacted you prior to you posting your review to rectify your shortages and resend your missing items which I understand have been received. Kind regards Teresa

Posted 4 years ago

“I am unable to rate these products, as I have not yet received them.”

Helpful Report

Posted 4 years ago

Good afternoon Richard. Sorry to hear you have not received your goods to date. A member of our customer services team is looking into this now and will contact you shortly to advise on the status of your delivery.

Posted 4 years ago

“I paid for an sash kit with next day delivery on the 29th of May. I am still awaiting the delivery or an update on where my purchase is”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your feedback. Sorry you have not received your goods as yet. We do state that this product offers a 3 - 5 working day despatch on our website but I will check on your shipment and a member of our customer service team will be in touch with you today. Kind regards Teresa

Posted 4 years ago

“Poor sent wrong order ment to be nexst day delivery it toke 4days”

Helpful Report

Posted 4 years ago

Good morning Richard. Sorry to hear that on this occasion we sent you incorrect items. I understand from Customer Services that this was rectified and you now have the correct goods and are happy with your purchase. Please accept our apologies for the incorrect labelling of goods and thank you for your valued feedback Kind regards Teresa

Posted 4 years ago

Reddiseals Ltd is rated 4.7 based on 3,085 reviews