Reddiseals Ltd Reviews

Name: Reddiseals Ltd
Address: The Furlong, Berry Hill Industrial Estate, Droitwich, Worcestershire
Rating: 4.73

4.7 Rating 2,920 Reviews

94 %

of reviewers recommend Reddiseals Ltd

Company Reviews

Metrics

Info

4.7

Based on 2,920 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Reddiseals Ltd:

Supplying the joinery industry since 1987.

Reddiseals has the widest range of timber window components and accessories in the UK and have been successfully supplying the joinery industry since 1987. Reddiseals specialise in sash window components offering solutions for restoration and renovation of traditional box sash windows, together with spiral balances and associated furniture.

Visit Website

Phone:

01905 791876

Email:

sales@reddiseals.com

Location:

The Furlong,
Berry Hill Industrial Estate,
Droitwich
Worcestershire
WR9 9BG

Reddiseals Ltd 5 star review on 16th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, We paid for 8 sash window weights. Only 7 arrived, sorry we have been away. The delivery driver pt a note on the slip, saying that it said there were meant to be 8 but he only had 7, please can you send the 8th one out asap?”

Helpful Report

Posted 7 years ago

Thank you for your review – I’m sorry for the inconvenience caused by not receiving your full order, I have asked the customer service team to look investigate this matter and someone will be in touch with you shortly. Thanks, Becky

Posted 7 years ago

“Brass Screws were missing - I now have to get them and then drive 110 miles to fit. Thanks !”

Helpful Report

Posted 7 years ago

Thanks for passing on your feedback, unfortunately we do not supply screws with friction stays. Apologies for the confusion on this matter. Thanks, Becky

Posted 7 years ago

“Online you show availability for everything I ordered and delivery within a specified timescale. I then get a phone call to say part of my order is on back order. When ordering your website needs to be clear about availability.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to leave us some feedback. Sorry to hear your product wasn’t in stock when you originally ordered it, it has now come back into stock and we’ll be sending it out to you shortly. Apologies for any inconvenience caused. Thanks, Becky

Posted 7 years ago

“I ordered 6 rolls of brown butyl flexy strip. I got 5 brown and 1 black. If it was a substitution it would have been nice to be notified”

Helpful Report

Posted 7 years ago

I’m sorry to hear about this picking error, thanks for letting us know – our customer service team will be in touch with you straight away to arrange delivery of your replacement. Thanks, Becky

Posted 7 years ago

“We ordered an overnight delivery the product did not arrive for 4 days. we are still awaiting a refund of overnight charge!!...can anyone help sort this out.”

Helpful Report

Posted 7 years ago

I’m sorry to hear this has been the case, we’ve sent this to the customer service team to look into urgently and someone should be in touch with you shortly. Thanks, Becky

Posted 7 years ago

“Next day delivery didn't arrive because the delivery driver said he couldn't get to the house with my 12" square box - "access too small". But two double decker busses an hour stop outside, so go figure that one! If live by the M6 you should be fine, anything smaller they might decide you are too tricky. It came the following day, but I had been waiting with glass in hand for a whole day extra by then. I had paid for next day for a reason.”

Helpful Report

Posted 8 years ago

Very sorry to hear of your bad experience with delivery. This has been brought to our carriers attention and we expect an immediate response. We apologies for any inconvenience this has caused you. A member of our customer service team will contact you directly to resolve this issue.

Posted 8 years ago

“I have ordered online and paid for guaranteed next day delivery. I made the order on Saturday early morning. They have explained me today, which is Monday that, they do not work on Saturday and Sundays. So my delivery is arranged for Tuesday! In that case, what is the point of paying extra for guaranteed next day delivery? They need to warn people that it does not make any difference, if the order is placed at weekend! Now I can not complete my job and I am very upset!”

Helpful Report

Posted 8 years ago

I’m sorry if it wasn’t clear however on our Ordering and Delivery page - https://www.reddiseals.com/ordering-and-delivery we do mention in bold ‘Order before 4:00pm Monday – Thursday for guaranteed next day delivery’. We will look into this and see if we can prevent the same happening again, thank you for bringing this to our attention.

Posted 8 years ago

Reddiseals Ltd is rated 4.7 based on 2,920 reviews