Reddiseals Ltd Reviews

Name: Reddiseals Ltd
Address: The Furlong, Berry Hill Industrial Estate, Droitwich, Worcestershire
Rating: 4.71

4.7 Rating 3,047 Reviews

93 %

of reviewers recommend Reddiseals Ltd

Company Reviews

Metrics

Info

4.7

Based on 3,047 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Reddiseals Ltd:

Supplying the joinery industry since 1987.

Reddiseals has the widest range of timber window components and accessories in the UK and have been successfully supplying the joinery industry since 1987. Reddiseals specialise in sash window components offering solutions for restoration and renovation of traditional box sash windows, together with spiral balances and associated furniture.

Visit Website

Phone:

01905 791876

Email:

sales@reddiseals.com

Location:

The Furlong,
Berry Hill Industrial Estate,
Droitwich
Worcestershire
WR9 9BG

Reddiseals Ltd 5 star review on 16th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All but 1 part of the order fulfilled. Very prompt delivery of available items. Great quality. 1 part remaining to deliver. Was suggested a few days delay. Still not delivered 3weeks later. No contact received re likely delivery date.”

Helpful Report

Posted 6 months ago

Hi Andrew, glad to hear of your satisfaction with the products you've received. The last remaining item to be delivered has been very popular recently and we've struggled to keep this in stock. I've ensured that the remaining goods will be leaving us today on their way to you. Reddiseals team

Posted 6 months ago

“Good products. Little or no customer service. Three emails and three phone calls before anyone would talk to me… and then I had to get annoyed on the phone.”

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Posted 8 months ago

Sorry to hear about your below par experience. Someone will be in contact to discuss further. Reddiseals team

Posted 8 months ago

“Product as requested but took a week to deliver despite paying for next day delivery.”

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Posted 9 months ago

“The cord arrived next day as promised. However I did find the delivery charge a little on the high side. I have been soucring my sash window parts at other places this being one of the reasons. Also I contacted yourselves regarding some sash rollers on the 11th Aug, I had the auto reply but I am still waiting to hear about my enquiry.”

Helpful Report

Posted 10 months ago

Hi Gary, I will look into your email on the 11th and investigate. Regarding our carriage costs, we always review prices and our delivery partners to make sure we're competitive and offering the best balance between speed and value. Reddiseals team

Posted 10 months ago

“Used for a few years now , in general they have been good. However a few times were they have changed their delivery companies the orders were late, this happened a few times. I also has some beads that were damaged on delivering which I sent photos and nothing was done to solve the problem. Generally good but could do more to help their customers.”

Helpful Report

Posted 10 months ago

Thanks for your feedback Stephen, we are always reviewing our carriers so your comments will certainly be included in our review. Reddiseals team

Posted 10 months ago

“Disappointed that the 12mm glaze tape came in 11.6 mm”

Helpful Report

Posted 11 months ago

Hi Richard, sorry to learn of your disappointment with this product. I will ensure our technical team review this product shortly. Thanks, Reddiseals team

Posted 11 months ago

“5kg was in fantastic but the 10 kg tub was disastrous as powder bak was open and all of the powder was all over the putty and had to throw a lot of it away”

Helpful Report

Posted 1 year ago

“Person on the phone wasn’t very helpful even though I asked for some guidance . Rollerz turned out to be too large ( person on the phone perhaps could have told me they come in different sizes ) sash cord was unusable far too stiff for the size windows I had , but the fitter has opened in and tried part of it so it’s unreturable .”

Helpful Report

Posted 1 year ago

“Received items in good time. Product quality is a little dubious. Not sure how these pass QC inspection if there is even one. Child proof Reddilocks 19mm: one was noticeably notched on the front face see photo. Fitch Fastener Non Locking Narrow - S.Chrome: countersink on the faster was not deep enough so when using supplied screws they where raised and subsequently caught on the rotation part of the lock. I had to drill the counter sink deeper with a blunt metal bit took ages and what should have been 5 minutes job ended up taking far longer. See photo of raised screw. Overall cheep stuff but poorer quality. So only 3 stars”

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Posted 1 year ago

“I can’t write a review as the goods haven’t turned up unfortunately”

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Posted 1 year ago

“We would normally give a 4 or 5 star rating as we have had good service over the years. However, lately there seems to be an issue when ordering weights and when a credit is due. Weights seem to be arriving with some weights missing. Although the weight was replaced, we were invoiced for it. The credit for the missing that was due came months late and in the meantime, we were threatened with being cut off from our credit account. There is currently an account or admin problem with Reddiseals.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us feedback and also for speaking with me earlier. I'm sorry you have not had a good experience on this occasion. As discussed I will be looking to contact you as soon as possible to address your concerns. Kind Regards Sally

Posted 1 year ago

“good but i returned what you sent only 1 50 back”

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Posted 1 year ago

“Product was good But the delivery cost was very high The cost at Royal Mail would of been £12 I was charged £36 Was not happy with this”

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Posted 1 year ago

“Never had a problem with any of your products. I've been using and depending on you for over ten years and am happy to continue. The website is painfully slow though. Painfully, woefully, tragically slow. It's like the old days of dial-up. Delivery is usually reliable, though sadly requires a whole day sacrificed to receive as it's not possible to have a delivery window time shorter than 0800 - 1800. In today's delivery world that is woeful. adding a days pay to the cost of ordering from you makes you expensive. The emailed delivery tracker link doesn't work to the point where it's pretty much useless. Don't be discouraged. What Reddiseals is doing is very good. Just need to update the IT massively to improve ordering and delivery.”

Helpful Report

Posted 2 years ago

Good morning Peter Thank you for leaving your review, your comments are very important to us. Also thank you for taking the time to speak with me this morning. I am sorry that you have not had a satisfactory purchasing experience on our site, on this occasion, but the infomation provided is very useful and will be passed to the relevant departments to ensure we can improve on our overall performance for your future ordering. We appreciate your continued business and positive comments on our products. Kind regards Teresa

Posted 2 years ago

“I've been asked for a review but the item hasn't arrived yet. No info on when it will arrive. So left in the dark. When it arrives I'll report again.”

Helpful Report

Posted 2 years ago

Hi Philip Thank you for your review. I understand a member of our Customer Services Team has been in touch and you have now received your delivery through Royal Mail. We would welcome your comments if you want to review now goods have been received. Kind regards Teresa

Posted 2 years ago

“The seal works very well in the windows. Upon delivery the packaging was damage therefore it is not sufficiently robust enough. Luckily there was no damage to the seal material.”

Helpful Report

Posted 2 years ago

Hi Stuart Good to speak with you this morning. As discussed, I have emailed you and would be pleased if you could forward an image of the packing damage so we can review this with our delivery partner. I am pleased that the goods were usable despite the packaging issues and hope the profile suits your requirements. If you need any further advice, call Brett in our Technical team and he would be happy to advise. Kind regards Teresa

Posted 2 years ago

“Order came quick but the product was in bad condition - the box seemed to not be treated with care so the product I ordered was all over the box”

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Posted 2 years ago

“Apart from the box being partially open, looking like it had been sat on and all the bits inside strewn around with little packaging to hold it. Everything arrived as ordered. I would recommend better packaging, the box was twice the size needed. More care and attention to sealing the box and looking after the contents. I paid over £200 for my order but could have easily lost some of it in transit. The order took 5 days to come which I think was a little excessive?”

Helpful Report

Posted 2 years ago

Good morning Thank you for leaving a review regarding your recent delivery experience with Reddiseals. We are pleased that your order arrived in full, but are sorry that you experienced difficulties with the packaging. Your comments will be relayed back to our picking team so we can make the necessary improvements. Kind regards Teresa

Posted 2 years ago

“Unfortunately we found the package on the doorstep which wasn’t great. Otherwise great.”

Helpful Report

Posted 3 years ago

Good Morning Naomi Thank you for leaving a review. I am sorry to hear that the delivery driver left the parcel on your doorstep without contacting you directly. Customer Services will be in touch with our delivery partner to understand why this happened and advise. Pleased that you received all your items and that you are happy with your purchase. Kind regards Teresa

Posted 3 years ago

“i have purchased a luxury sash repair kit from reddiseals. it got shipped promptly in two parcels. the tube that contained the beads was well packed but the other package that had caulk, panel pins, sash weighs etc in a box was quite a shoddy one. on one corner it was open. upon reception i checked contents and everything was there so i didn't think much of it. i did the job, refitting a sash window and in the end i only used the beads and seals from the kit so i asked if i could return the rest and get a partial refund. they promptly said "no" with the reason that i bought the whole thing as a "kit". well. if it was a kit sent out in a package much like a lego kit i would have not tried at all to get a refund. but since it was a bunch of unrelated items chucked in a cardboard box and envelopes i thought that it would've been quite reasonable to offer me a refund for some items that i didn't use. i've learnt that it is not their way of thinking. in my books this is very unprofessional. but that is only my private and professional opinion. so i would recommend not to get a kit that sou might have leftovers from but to get bits and bobs separately from them. the beads are great quality and not so easy to source but the rest can be purchased at equal quality but lower cost from other local merchants like toolstation or screwfix.”

Helpful Report

Posted 3 years ago

Good Morning Adam. Thank you for your feedback regarding your recent order. Reddiseals Sash kits are compiled to give our customers ease of use and more importantly the best value for money in 'everything needed' to renovate or repair a sash window from start to finish. The bundle is priced accordingly and components are listed on our website before purchase, it would not be usual for a business to refund part of a kitted priced item. We would have been happy to advise you of the components needed for your specific job and charge accordingly. Please do not hesitate to ring us in the future should you have a further requirement and we would be more than happy to only quote you separately for the materials that are job specific. Kind regards Teresa

Posted 3 years ago

Reddiseals Ltd is rated 4.7 based on 3,047 reviews