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Reddiseals Ltd Reviews

4.7 Rating 2,908 Reviews

94 %

of reviewers recommend Reddiseals Ltd

Company Reviews

4.7

Based on 2,908 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Reddiseals Ltd:

Supplying the joinery industry since 1987.

Reddiseals has the widest range of timber window components and accessories in the UK and have been successfully supplying the joinery industry since 1987. Reddiseals specialise in sash window components offering solutions for restoration and renovation of traditional box sash windows, together with spiral balances and associated furniture.

Visit Website

Phone:

01905 791876

Email:

sales@reddiseals.com

Location:

The Furlong,
Berry Hill Industrial Estate,
Droitwich
Worcestershire
WR9 9BG

Reddiseals Ltd 5 star review on 16th June 2023

Reddiseals Ltd 5 star review on 6th March 2023

Reddiseals Ltd 5 star review on 2nd March 2023

Reddiseals Ltd 5 star review on 28th October 2021

Reddiseals Ltd 5 star review on 7th June 2021

Reddiseals Ltd 5 star review on 7th June 2021

Reddiseals Ltd 5 star review on 7th June 2021

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received items in good time. Product quality is a little dubious. Not sure how these pass QC inspection if there is even one. Child proof Reddilocks 19mm: one was noticeably notched on the front face see photo. Fitch Fastener Non Locking Narrow - S.Chrome: countersink on the faster was not deep enough so when using supplied screws they where raised and subsequently caught on the rotation part of the lock. I had to drill the counter sink deeper with a blunt metal bit took ages and what should have been 5 minutes job ended up taking far longer. See photo of raised screw. Overall cheep stuff but poorer quality. So only 3 stars”

Posted 1 month ago

“I can’t write a review as the goods haven’t turned up unfortunately”

Posted 1 month ago

“We would normally give a 4 or 5 star rating as we have had good service over the years. However, lately there seems to be an issue when ordering weights and when a credit is due. Weights seem to be arriving with some weights missing. Although the weight was replaced, we were invoiced for it. The credit for the missing that was due came months late and in the meantime, we were threatened with being cut off from our credit account. There is currently an account or admin problem with Reddiseals.”

Posted 3 months ago

Thank you for taking the time to leave us feedback and also for speaking with me earlier. I'm sorry you have not had a good experience on this occasion. As discussed I will be looking to contact you as soon as possible to address your concerns. Kind Regards Sally

Posted 3 months ago

“good but i returned what you sent only 1 50 back”

Posted 7 months ago

“Product was good But the delivery cost was very high The cost at Royal Mail would of been £12 I was charged £36 Was not happy with this”

Posted 9 months ago

“Never had a problem with any of your products. I've been using and depending on you for over ten years and am happy to continue. The website is painfully slow though. Painfully, woefully, tragically slow. It's like the old days of dial-up. Delivery is usually reliable, though sadly requires a whole day sacrificed to receive as it's not possible to have a delivery window time shorter than 0800 - 1800. In today's delivery world that is woeful. adding a days pay to the cost of ordering from you makes you expensive. The emailed delivery tracker link doesn't work to the point where it's pretty much useless. Don't be discouraged. What Reddiseals is doing is very good. Just need to update the IT massively to improve ordering and delivery.”

Posted 1 year ago

Good morning Peter Thank you for leaving your review, your comments are very important to us. Also thank you for taking the time to speak with me this morning. I am sorry that you have not had a satisfactory purchasing experience on our site, on this occasion, but the infomation provided is very useful and will be passed to the relevant departments to ensure we can improve on our overall performance for your future ordering. We appreciate your continued business and positive comments on our products. Kind regards Teresa

Posted 1 year ago

“I've been asked for a review but the item hasn't arrived yet. No info on when it will arrive. So left in the dark. When it arrives I'll report again.”

Posted 1 year ago

Hi Philip Thank you for your review. I understand a member of our Customer Services Team has been in touch and you have now received your delivery through Royal Mail. We would welcome your comments if you want to review now goods have been received. Kind regards Teresa

Posted 1 year ago

“The seal works very well in the windows. Upon delivery the packaging was damage therefore it is not sufficiently robust enough. Luckily there was no damage to the seal material.”

Posted 1 year ago

Hi Stuart Good to speak with you this morning. As discussed, I have emailed you and would be pleased if you could forward an image of the packing damage so we can review this with our delivery partner. I am pleased that the goods were usable despite the packaging issues and hope the profile suits your requirements. If you need any further advice, call Brett in our Technical team and he would be happy to advise. Kind regards Teresa

Posted 1 year ago

“Order came quick but the product was in bad condition - the box seemed to not be treated with care so the product I ordered was all over the box”

Posted 1 year ago

“Apart from the box being partially open, looking like it had been sat on and all the bits inside strewn around with little packaging to hold it. Everything arrived as ordered. I would recommend better packaging, the box was twice the size needed. More care and attention to sealing the box and looking after the contents. I paid over £200 for my order but could have easily lost some of it in transit. The order took 5 days to come which I think was a little excessive?”

Posted 1 year ago

Good morning Thank you for leaving a review regarding your recent delivery experience with Reddiseals. We are pleased that your order arrived in full, but are sorry that you experienced difficulties with the packaging. Your comments will be relayed back to our picking team so we can make the necessary improvements. Kind regards Teresa

Posted 1 year ago

“Unfortunately we found the package on the doorstep which wasn’t great. Otherwise great.”

Posted 2 years ago

Good Morning Naomi Thank you for leaving a review. I am sorry to hear that the delivery driver left the parcel on your doorstep without contacting you directly. Customer Services will be in touch with our delivery partner to understand why this happened and advise. Pleased that you received all your items and that you are happy with your purchase. Kind regards Teresa

Posted 2 years ago

“i have purchased a luxury sash repair kit from reddiseals. it got shipped promptly in two parcels. the tube that contained the beads was well packed but the other package that had caulk, panel pins, sash weighs etc in a box was quite a shoddy one. on one corner it was open. upon reception i checked contents and everything was there so i didn't think much of it. i did the job, refitting a sash window and in the end i only used the beads and seals from the kit so i asked if i could return the rest and get a partial refund. they promptly said "no" with the reason that i bought the whole thing as a "kit". well. if it was a kit sent out in a package much like a lego kit i would have not tried at all to get a refund. but since it was a bunch of unrelated items chucked in a cardboard box and envelopes i thought that it would've been quite reasonable to offer me a refund for some items that i didn't use. i've learnt that it is not their way of thinking. in my books this is very unprofessional. but that is only my private and professional opinion. so i would recommend not to get a kit that sou might have leftovers from but to get bits and bobs separately from them. the beads are great quality and not so easy to source but the rest can be purchased at equal quality but lower cost from other local merchants like toolstation or screwfix.”

Posted 2 years ago

Good Morning Adam. Thank you for your feedback regarding your recent order. Reddiseals Sash kits are compiled to give our customers ease of use and more importantly the best value for money in 'everything needed' to renovate or repair a sash window from start to finish. The bundle is priced accordingly and components are listed on our website before purchase, it would not be usual for a business to refund part of a kitted priced item. We would have been happy to advise you of the components needed for your specific job and charge accordingly. Please do not hesitate to ring us in the future should you have a further requirement and we would be more than happy to only quote you separately for the materials that are job specific. Kind regards Teresa

Posted 2 years ago

“A tremendous product range, never before has there been e problem when buying, however, this order the company repeatedly sent to various wrong addressed. Pleasent staff though.”

Posted 2 years ago

Good afternoon, thank you for your feedback on our delivery service. I believe that our customer service department have resent your order to the correct address which you have recieved. Apologies for delivering your original order to the invoice address. This was inputted incorrectly on our system and has now been addressed for future orders. Kind regards Teresa

Posted 2 years ago

“Products sent to a central address due to the ridiculous delivery charges £24.99. Picked up from the central address to Inverness £4.99. To for you guys to wise up and organise another distributor.”

Posted 2 years ago

Good morning Brian, Thank you for your feedback on our delivery charges. We do review and benchark our charges on a regular basis to be competitive and appreciate that some charges in out of postcode areas are higher than our standard charges. I understand that Linda has spoken with you to offer a solution moving forward and we look forward to speaking with you again. Once, again thank you for advising us of your thoughts. Your feedback is important to us to assist us in improving our service offering. Kind regards Teresa

Posted 2 years ago

“The primed beading is very thinly primed and the planing requires a bit of filling to achieve a good finish. Screws provided with the window locks are very fragile and can be broken by a small hand powered screwdriver.”

Posted 2 years ago

Good morning Andy, Thank you for your review and sorry that you have not been entirely satisfied with your beading. A member of our customer service team will be in touch to discuss the product with you. With regard to the screws, due to the nature of the product and ensuring that we offer a perfect match to the fasteners, the screws are brass and we do recommend that a manual screwdriver to be used in our fitting instructions. We appreciate your feedback and hope that you have found our response helpful. Kind regards Teresa

Posted 2 years ago

“Ordered on the 12/03/2021 its now the 21/03/2021 and the goods have still not arrived. The goods finally arrived on 22/03/2021 after which I was contacted by Reddiseal, as a good will gesture Reddiseal refunded the carriage cost. So all sorted.”

Posted 3 years ago

“The products are always good quality but I find the delivery process less impressive. This time I spent 3 days trying to contact them after I didn’t receive the shipment next day. When I finally got through it had only just shipped, they didn’t know why. So order placed on Tuesday arrived the following Monday. My shipping cost was refunded but it delayed my project.”

Posted 3 years ago

“No complaints about the tape or the speed of delivery just the cost of carriage which was £4.60 on a £7.50 order. Having said that other manufacturers of this product charge as much or more either for the tape or the delivery. The tape does what it’s meant to do really well and I’m very pleased with it.”

Posted 3 years ago

“Good high quality products but excessively expensive postage, especially when you only require a few small items”

Posted 3 years ago

Good morning Martin, Thank you for your feedback on our delivery charges. We try to offer a cost effective solution for delivery on all our items from small parcels to 3m tubes of product and these are delivered by a various delivery partners to ensure a fast effective delivery service. We welcome your comments on delivery costs and a member of our customer services team will contact you to discuss our delivery options to ensure you are getting the best value for money when ordering from us in the future. kind regards Teresa

Posted 3 years ago

“I struggled to make any contact to get info for the product I wanted and went to another supplier! However that supplier did not do the product in the colour I wanted! So I ordered through Reddiseals and all went fine.”

Posted 3 years ago

Good morning. Sorry to hear that you stuggled to obtain information for the product you wanted to order. We regularly update our information on our website and your feedback in this matter is important to us to ensure we are providing the right details. A member of our customer services team will be in contact today to ask for further feedback. Kind regards Teresa

Posted 3 years ago

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Reddiseals Ltd is rated 4.7 based on 2,908 reviews