This was a "click & collect" order of just 6x tubes of sealant. Shown 'IN STOCK' on your website, ready for collection. I wasted more time just trying to get into your "counter" than it took me to actually drive there from Holt Heath. Only acheiving it because someone walking in through the front door of "Reddixxx" offices happened to say hello, so i challenged him. - Still took yet another 10 minutes to drive back to the invisible counter and get through the non-existant counter door. Then came the long wait, another collector was already being served with a few small items was similarly exasperated, laughing at the rediculous situation of waiting 15 minutes for a few bits. It took several attempts to identify the correct order than at least 10 minutes more to actually find my 6 tubes of sealant, the boxes of which i could see littered the shelves before me. Thankful to finally get my hands i my order, i refused waiting for any box or bag and beat a hasty retreat juggling my six tubes. Not quite finished, my invoiced was eventually emailed to me, wrong. 4 tubes instead of six, stating the rest of my order "will be delivered when stock comes available" !!! I need my invoices to be accurate so i returned an email to the sender, stating i had already COLLECTED my 6 tubes as ordered. I did subsequently receive another invoice - for 2 tubes, with a note that the fist invoice was for only 4 because the other 2 were not in stock :( Grateful i was able to obtain a scarcely avaiable brand-item, but boy what a challenge of Hercules to collect them. Thank god the order wasn't more complex .