My "next day" order was dispatched a day late, and only after I had to phone to find out what status this very time sensitive order was at. The staff beads I ordered did arrive the next day thankfully, but not only were the staff beads split, and essentially broken off, the rest of order was completely missing and no other delivery notification was provided. Strangely, the next day again, the rest of the order was delivered out of the blue in a separate box which was barely even sealed and had no protective packaging, so the items were nearly falling out. After a phone call with Ciara, the most unhelpful, uninterested person who took my calls at Reddiseals, who wouldn't even let me finish a sentence before demanding photographic evidence of the damage, I sent over photos via email. A follow up call to Ciara again was made to ask if she could take a look at the photos I provided, and as before, she simply wanted to end the call as fast as possible without an apology or an answer, only a passing the buck to a different department with no promise of a follow up or anything. There was absolutely no further contact from anyone at Reddiseals, and replacement staff beads turned up the next day out of the blue with no notice from the company, or an apology. I wouldn't use them again after this and advise others to be careful.