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The Real Flower Company Reviews

4.4 Rating 1,273 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

4.4

Based on 1,273 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 15th December 2023

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The Real Flower Company 5 star review on 23rd December 2022

The Real Flower Company 5 star review on 23rd December 2022

98

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bouquet for delivery - unfortunately the courier didn’t manage to deliver it (on a Friday) next attempt of delivery will be 3 days later (Monday) by when I imagined the bouquet will be pretty dead. Very disappointing. This was meant to make my friend who turned 40 happy. I’ve used this company for years as I love their flowers but what’s the point if she’ll receive a 4 day old bouquet?”

Posted 3 years ago

“I’m not sure you should sell flowers in this really hot weather. Ours were delivered on Thursday. We tried to keep them in the coolest part of the house ( in the boot room so not even on display) and this morning both lots are gone. A shame it was for our Anniversary. Julian Simpson.”

Posted 3 years ago

“Important anniversary was missed as flowers were delivered 2 days late despite the e mail confirmation and they were half dead. Very disappointing.”

Posted 3 years ago

“I paid £75 for flowers, I received the smallest bouquet with roses losing their pebbles, cojld have bought these flowers at a petrol station for a fiver I m very upset”

Posted 3 years ago

“VERY VERY disappointed! You failed to deliver the flowers I ordered for my wife on our wedding anniversary. A huge letdown and I’m very angry!!”

Posted 4 years ago

“See photo of a bunch of broken droopy flowers delivered 22nd May pm. Waste of money.”

Posted 4 years ago

“I think this company are only interested in big orders. I ordered through Selfridges a bouquet of flowers £40+ for a 40th birthday. I ordered them on the 2/4/20 for delivery 8/4/20. They did not arrive and even after tweeting my annoyance and being asked to email them - to date i have not had a reply. To add insult to injury the flowers arrived yesterday 15/4/20 half dead.”

Posted 4 years ago

“Had a message to say flowers delivered and then asked for this review. Haven't ordered flowers since Xmas 2018...this is now April 2020!”

Posted 4 years ago

“I have no idea why you are asking for a review of an order I placed, and was fulfilled, more than a year ago”

Posted 4 years ago

“I am very disappointed I have to write this review. At this present time (Coronavirus)...... I ordered flowers for my daughters birthday. She is at home with a young baby ... top floor flat. We live mum and dad 120 miles from her. Flowers did not arrive on her birthday! I think I was more disappointed than she was. Contacted The Real Flower Co.... who said they would look into it and call me back. No phone call came:! I had to do the chasing.... I asked for a Refund as it was passed her birthday. No Refund came .... I had to remind them I hadn't received it. Not a happy person with customer service .... would expect more from this preium company. I did say I would use them again ...... but to be honest this is not exceptable. Not even a gesture of good will from them.”

Posted 4 years ago

“I have used this company before and have been satisfied however will not be using them again My husband purchased a bouquet of roses costing £120 and on arrival it was mainly green foliage which had to be removed in order to see the roses most of which had brown on the outer petals possibly due to recent wet weather but not what you would expect when buying a premium product.I contacted customer service and they agreed to get back and sort out a resolution however there was no communication and another bouquet arrived with a blank card enclosed needless to say the goods will be returned The situation could have been easily resolved with more effective communication and customer service”

Posted 4 years ago

“I have brought flowers from the real flower company many times before, and I have always been impressed. However this time I was very disappointed with the flowers I brought my wife. They smelt lovely but all the roses had brown edges to the petals on delivery and this increased as they opened. I know they are a natural product but I think when you pay a premium price you expect a premium product. I was embarrassed by the “petrol station flowers” appearance of the flowers I had ordered for my wife”

Posted 4 years ago

“I was really disappointed with what was received. I order the most expensive option and it looked nothing like the picture. I will not be ordering again from this business.”

Posted 4 years ago

“I have emailed them my complaint and wrote my review 10 days ago but still no one followed up with me. Such a SHAME to use Real Flower Company on my big day. I had to rearrange it by myself the night before my wedding! My bouquet was ugly, poorly arranged and it looked very different from the online picture! Thought they had reputation as they were at Chelsea Flower Show, now proved that their customer service is bad, only managed to update very often on Facebook and Instagram. No apologies and will NOT recommend you to order your bridal bouquet from them if you want them to ruin your wedding day! I feel so regret not to use a local florist..”

Posted 4 years ago

“Ordered flowers for a neighbour whose husband had just died. Hugely disappointed! Felt embarrassed for neighbour. Nothing like the gorgeous floral displays at Chelsea Flower Show. Could have put together a nicer bunch of flowers and HERBS from my own garden! Complained to shop, but no apology.”

Posted 4 years ago

Dear Rhiannon Apologies for this and I am very sorry you were not given an apology. I have emailed you in order to find out more details regarding this. Many Thanks Catherine

Posted 4 years ago

“I’ve ordered a bouquet for my girlfriends birthday. Paid extra so the flowers would be delivered before 10:30 AM. Then I called them for confirmation, everything seemed good. However, they didn’t have the colours I wanted, so they mixed it with other flowers. Then, I’ve been waiting since morning for the delivery. And I didn’t received them. I called them again and they suggested to wait, as It would arrive the next day. What kind of customer service is that? Like, F*ck your birthday and everything, we got your money, so f*ck off now?!”

Posted 5 years ago

We're sorry you seem to have had issues with the delivery which appears to have been made 23 minutes after the requested time slot. I will private message you. RFC

Posted 5 years ago

“I was disappointed with the size of the bouquet considering the price changed was £100. In addition the peonies do not seem to have bloomed, instead they are dying. I am disappointed with the quality if the flowers used in this bouquet and believe the reviews for this bouquet is misleading.”

Posted 5 years ago

“Placed an order online for a gift to be delivered for mothers day and the gift still has not been delivered! Very poor customer service.”

Posted 5 years ago

“Mother’s Day flowers never arrived (so no photo!) no communication as to why, ignored Email chasing and when I contacted them promised refund but this was never received!”

Posted 5 years ago

“The flowers weren’t delivered. Mother’s Day ruined. Disgusting service.”

Posted 5 years ago

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The Real Flower Company is rated 4.4 based on 1,273 reviews