The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,414 Reviews

83 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,414 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 9th September 2025

The Real Flower Company 5 star review on 31st March 2025

Sandra M

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for a neighbour whose husband had just died. Hugely disappointed! Felt embarrassed for neighbour. Nothing like the gorgeous floral displays at Chelsea Flower Show. Could have put together a nicer bunch of flowers and HERBS from my own garden! Complained to shop, but no apology.”

Helpful Report

Posted 6 years ago

Dear Rhiannon Apologies for this and I am very sorry you were not given an apology. I have emailed you in order to find out more details regarding this. Many Thanks Catherine

Posted 6 years ago

“I’ve ordered a bouquet for my girlfriends birthday. Paid extra so the flowers would be delivered before 10:30 AM. Then I called them for confirmation, everything seemed good. However, they didn’t have the colours I wanted, so they mixed it with other flowers. Then, I’ve been waiting since morning for the delivery. And I didn’t received them. I called them again and they suggested to wait, as It would arrive the next day. What kind of customer service is that? Like, F*ck your birthday and everything, we got your money, so f*ck off now?!”

Helpful Report

Posted 6 years ago

We're sorry you seem to have had issues with the delivery which appears to have been made 23 minutes after the requested time slot. I will private message you. RFC

Posted 6 years ago

“I was disappointed with the size of the bouquet considering the price changed was £100. In addition the peonies do not seem to have bloomed, instead they are dying. I am disappointed with the quality if the flowers used in this bouquet and believe the reviews for this bouquet is misleading.”

Helpful Report

Posted 6 years ago

“Placed an order online for a gift to be delivered for mothers day and the gift still has not been delivered! Very poor customer service.”

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Posted 6 years ago

“Mother’s Day flowers never arrived (so no photo!) no communication as to why, ignored Email chasing and when I contacted them promised refund but this was never received!”

Helpful Report

Posted 6 years ago

“The flowers weren’t delivered. Mother’s Day ruined. Disgusting service.”

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Posted 6 years ago

“The flowers and plants were not delivered on the due date. There was no message as to why they were not delivered nor indication as to any re-delivery. Very poor”

Helpful Report

Posted 6 years ago

“Over-rated & expensive. The worst flowers I have ever received. So dismal and never came to anything. A present from my husband so I had to pretend to be thrilled but when I saw the bill on the credit card I just had to say to him never ever to buy from this company again. Sadly this was the second time he had bought flowers from them and the first time again I smiled and didn't say anything but I didn't think they were anything special. They were supposed to be the special smelly ones - well yes because of a few narcissi. All hype no substance I am afraid. Much better mail order companies around at a fraction of the price.”

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Posted 6 years ago

“The last order did not get delivered. I am Very disappointed. Previously it has been a good service but this one incident had coloured my view completely”

Helpful Report

Posted 7 years ago

The Real Flower Company is rated 4.4 based on 1,414 reviews