I am very disappointed I have to write this review. At this present time (Coronavirus)...... I ordered flowers for my daughters birthday. She is at home with a young baby ... top floor flat. We live mum and dad 120 miles from her. Flowers did not arrive on her birthday! I think I was more disappointed than she was. Contacted The Real Flower Co.... who said they would look into it and call me back. No phone call came:! I had to do the chasing.... I asked for a Refund as it was passed her birthday. No Refund came .... I had to remind them I hadn't received it. Not a happy person with customer service .... would expect more from this preium company. I did say I would use them again ...... but to be honest this is not exceptable. Not even a gesture of good will from them.