I have used this company before and have been satisfied however will not be using them again My husband purchased a bouquet of roses costing £120 and on arrival it was mainly green foliage which had to be removed in order to see the roses most of which had brown on the outer petals possibly due to recent wet weather but not what you would expect when buying a premium product.I contacted customer service and they agreed to get back and sort out a resolution however there was no communication and another bouquet arrived with a blank card enclosed needless to say the goods will be returned The situation could have been easily resolved with more effective communication and customer service