Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,943 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,943 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 29th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered items 7 weeks ago and still waiting. Was told they should only take a week or two. Every time I ring up they say they’re due any time but after 7 weeks, nothing!”

Helpful Report

Posted 5 months ago

Hi, Sadly we can't help resolve this issue or improve our services or processes. We have no idea who you are or what you ordered and have no records of any of our orders being that overdue. We always try to be transparent with order times and be proactive in contacting customers on the rare occasions things are delayed.

Posted 4 months ago

“Items as described and carefully packaged. Many thanks.”

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Posted 5 months ago

“Great service! Recommended”

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Posted 5 months ago

“Very easy to deal,quick delivery can't fault them will use them again.”

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Posted 5 months ago

“Purchased 2 Mapex cymbal boom stands which arrived within the time frame quoted and well packaged.”

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Posted 5 months ago

“Very helpful, gave me advice on what part I needed and was dispatched the same day!”

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Posted 5 months ago

“Ordered some drum heads on line. Arrived promptly within a couple of days despite recent snow and difficult delivery conditions.”

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Posted 5 months ago

“My order was ready to collect from the shop as promised. Staff really informative and helpful. Can’t fault R & D for service!”

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Posted 5 months ago

“Brilliant shop. Very knowledgeable and service is excellent. Ordered a few bits now. Very good prices and nice to keep it local 👌”

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Posted 5 months ago

“Great service from buying my complete kit and and after sales, highly recommended. I have the benefit of being located local to the shop so the personal touch is most welcome. Keep it up guys and thanks”

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Posted 5 months ago

“Can't fault them.”

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Posted 5 months ago

“Excellent service and the shop is like drum heaven”

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Posted 5 months ago

“Very happy with online services”

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Posted 6 months ago

“I went in unsure what I wanted specially, but the staff were very helpful and were really lovely.”

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Posted 6 months ago

“Excellent service. I part exchanged a drum kit and was very pleased with the deal.”

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Posted 6 months ago

“As usual The team went above and beyond to make sure I had the right parts and did a fair amount of rummaging in spares drawers, which meant I got exactly what I wanted, thanks so much Rattle and Drum! 🥁”

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Posted 6 months ago

“Professional and helpful, as always. Thanks R&D.”

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Posted 6 months ago

“Great advice on the phone buying drum cases and delivery arrived promptly. Would definitely use again.”

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Posted 6 months ago

“Amazing service and advice I highly recommend”

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Posted 6 months ago

“Excellent service and good stock held in the shop so the items arrived quickly, which was handy as I needed to replace a broken Hi Hat clutch before my next outing!”

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Posted 6 months ago

Rattle and Drum is rated 4.9 based on 3,943 reviews