Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,782 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,782 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

Write Your review

Tell us how Rattle and Drum made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rattle and Drum 5 star review on 13th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast order turnaround and delivery. great comms and a great product at a good price”

Helpful Report

Posted 9 months ago

“I was let down by another drum store and needed some items next day. Rattle & Drum really helped me out by getting the items to me the following day despite my order coming in late in the day. I won't hesitate to use them again! And thanks to them I was able to get my new drum kit up and running!”

Helpful Report

Posted 1 year ago

“Head arrived safely but with a delay in delivery! Great product regardless! Many thanks.”

Helpful Report

Posted 1 year ago

“My new favourite drum store, very helpfull and informative, well worth the 40 minute drive, will definitely be buying from them again”

Helpful Report

Posted 1 year ago

“Excellent service!!!!!!”

Helpful Report

Posted 1 year ago

“Couldn't have been happier with the service from the advice on products to negotiating the price. As someone with a disability, working out what to do having never played an instrument could have been daunting, but Martin was supportive and encouraging. I love my drums and can't thank him enough.”

Helpful Report

Posted 2 years ago

“I paid extra money for it to come next day and it came 2 days later urgh”

Helpful Report

Posted 3 years ago

“Paid for next day delivery got a text saying between 9:34-10:34 missed called at 9:38 heard no knock at the door ordered on Friday to have in time for a gig on Saturday package didn't get redelivered till Monday”

Helpful Report

Posted 3 years ago

Hi, I completely understand how frustrating that is and I'm sorry you've had that experience. However I'm not sure we could have done anything about this incident. We sent the item on the next day, express service that you paid for in good faith and you had the notifications to say the item was indeed due to be delivered. I don't think it's really very fair to leave a negative review for us, which can affect how people view our business, for something we can't influence. What's more, if you did miss a knock on the door, DPD delivered at the next earliest opportunity without extra charge which in my eyes is exactly what they should have done.

Posted 3 years ago

“Decent bit of drum hardware at a decent price, can’t go far wrong with Gibraltar hardware.”

Helpful Report

Posted 4 years ago

“Really helpful and knowledgeable. Give great advice and offered fast deliver service! Top stuff 👍🏻”

Rattle and Drum 5 star review on 5th February 2019

Helpful Report

Posted 5 years ago

“Incredibly fast postage. Good quality items.”

Helpful Report

Posted 6 years ago

“Very reasonable prices compared to competitors, fast delivery and good service.”

Helpful Report

Posted 6 years ago

“Great no problems arrived as stated”

Helpful Report

Posted 6 years ago

“Having recently purchased a new kit of Mapex Saturn from rattle and drum, I would like to give my thanks to Kev for his help in my choice, and making it a pleasant experience . Would certainly buy from this company again. Alexander Goudie”

Helpful Report

Posted 7 years ago

Rattle and Drum is rated 4.9 based on 3,782 reviews