Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 4,142 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 4,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 20th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great all around”

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Posted 5 days ago

“Amazing service, the staff knew a lot about what they were talking about, and were able to give personal advice”

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Posted 1 week ago

“So good to have friendly, helpful, knowledgeable staff in a proper music shop. Great evening with Eric Moore at a great venue organized by Rattle and Drum”

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Posted 1 week ago

“I attended the drum clinic at Gteat Northern Classics and I really enjoyed it.Eric Moore was a great power house drummer and I thought the venue was great and I really enjoyed it. Huw”

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Posted 1 week ago

“I recently purchased a British Drum Company Founders Reserve drum kit and couldn't be happier with the experience from Rattle & Drum. From start to finish, the team were absolutely fantastic. Their knowledge, professionalism and genuine enthusiasm for drums made the whole purchasing process a pleasure. They were incredibly helpful and accommodating, taking the time to answer my questions and ensure everything was just right. Delivery was lightening quick. Thank you, Rattle & Drum team. I wouldn't hesitate to recommend them to any drummer looking for quality equipment and excellent service.”

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Posted 4 weeks ago

“Very easy to order and came earlier than the anticipated date. I'm sure my grandson will love them.”

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Posted 1 month ago

“An absolutely dreadful experience which actually ended up feeling rather nasty in the end. My order was acknowledged, but after a couple of weeks I tried emailling (twice) and calling (twice). No one responded, no one answered, no one replied to voicemails. I checked Trustpilot as I started to wonder if the company itself was fake and I'd been scammed. Then I went onto their website form and said to cancel my order and hey presto, at the mention of money someone popped up - "I was just emailling you". Now whether that was true or not we were now I think near to 4 weeks since the order was placed and the event I wanted the item for had passed. It was sent with a courier who then failed to track it correctly and I left a Google review at this point...and this is where it got a bit dark - the owner replying to me online claiming they HAD responded to my emails and then sarcastically asking whether I was actually only upset with the courier. This was appalling. Their "customer service" had been non-existent to the point I'd checked if I'd been scammed. To try and publicly ridicule me over that? That's low. I would never use them again, based purely on that. A terrible experience start to finish, yes, but that was truly low.”

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Posted 1 month ago

“New kick drum front head... took a while to get here but good service and delivery expectancy always going to be a couple of weeks. Helpful staff.”

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Posted 1 month ago

“Looking forward to a great night with Eric Moore.”

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Posted 1 month ago

“Fantastic personal service from the whole team..i had a deadline and the team pulled out all the stops to get me up and running”

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Posted 1 month ago

“Brilliant service and communication - I’ve recently purchased an amp and drum mat from them. Faultless advice and service from start to finish.”

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Posted 1 month ago

“Great sevice as usual. Great drum kit, well pleased.”

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Posted 1 month ago

“The guys at Rattle and Drum are always keen to give expert advice and help when you are choosing new gear. A 'proper' drum shop!”

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Posted 1 month ago

“Very good service from Rattle and Drum, i have bought paiste 900 cymbles and other bits and bobs. Fast delivery.”

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Posted 1 month ago

“Great seller, always reliable and carries quality musical instruments with plenty of superb percussion. Will buy from again. Thanks!! A*****”

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Posted 1 month ago

“Placed order 21st August. Chased four times - two emails and two voicemails - and heard nothing. Not even an attempt at contact. Tried to cancel the order on their website message box...and suddenly, once money was at stake, up they popped. It's 10th September and I'm still waiting for this drum pedal bag. The owner sarcastically replied to my review on Google claiming "as far as (he) can see", we had spoken on the phone and they'd replied to emails - completely false! If the appalling service wasn't bad enough, this left a particularly shameful taste in the mouth; it's simply 100% not true. Hand on heart I wouldn't trust this company with another penny, and would strongly encourage the same.”

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Posted 2 months ago

“Great product, wide and varied number of products, quick delivery. Thank you Theo Kay for the recommendation!”

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Posted 2 months ago

“Purchased a very nice snare drum, can I just say that the feller running the shop ( Kev ) was as helpful and friendly as the day is long. Wonderful customer service on the phone and in person. I used the snare for a couple of shows over the weekend and it was everything that Kev said it would be!! Superb all round, thank you 👍🏻👍🏻”

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Posted 2 months ago

“Like I’ve said before excellent customer service knowledgeable staff great atmosphere and plus you receive points when you purchase equipment so that’s a bonus and they’re literally the only drum shop who does it and that’s a good way to entice people into their store.”

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Posted 2 months ago

“Needed a pair of Stagg brushes which was supplied by post on time by Rattle & Drum”

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Posted 2 months ago

Rattle and Drum is rated 4.9 based on 4,142 reviews