This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Postal Service, Courier
Within 5 Days
average delivery time
accurate and undamaged orders
How would you rate
Rattle and Drum?
"Lovely, charming staff, incredibly attentive and happy to go out of their way to help! Fantastic shop layout, great range of instruments and amplifiers on display. 11/10 would shop here again, the guy working on the front desk was lovely and gad a great sense of humour. Excellent experience all round. Top job!"
"Have very good prices and fast delivery"
"...rattle n drum have always had a good name for service and products"
"always a first class service"
"Customer service in rectifying incorrect on line order was terrible.
out of pocket on postage, exchanged item but not refunded the difference. R&D adjusted their prices on the exchange upwards to match wrong order.
Won't be buying here again thanks to the snotty kid - you know who you are."
Dear Mr Bibby
We are of course very sorry to hear you are unhappy with our service, it genuinely upsets us if a customer feels let down by us. However, in this instance your review is not fair or reasonable.
You contacted us to let us know that you had received the wrong drum sticks. We checked your order and confirmed that you had been sent the exact drumsticks you ordered. However, you then informed us that the drumsticks you ordered were not the ones you actually wanted, which you then rather forcefully said was our fault.
Had we been at fault we would of course covered all costs in rectifying the matter but where a customer has made a mistake in ordering it is standard practice for the cost of return postage to lie with the customer.
Regardless, we care very much about our customer's being happy and so we agreed you could return the sticks and we would send out the ones you meant to order. As a gesture of goodwill we sent out the replacements at our own cost.
If you feel this is an example of terrible service then we can only apologise once more, and agree that you should not buy from us again.
Rattle & Drum
Posted 5 days ago
"Good people to deal with.Thanks"
"Excellent service, great communication. Had a problem and they stopped at nothing to resolve it. All’s well that ends well. Used many times before and no doubt will again👍"
"Super efficient service! Thanks."
"Great service and price. Ordered them on Sunday evening and had them on Wednesday lunchtime.
"Hassle free, fast service and well packaged. Will be using again!!"
"Met the guys st UK Drum Dhoe in Manchester. Very friendly, helpful and knowledgeable staff! Came away with a snare drum so I must have been happy!"
"Very helpful on the phone and very quick dispatch of items. Easy!"
"Excellent service, fast shipping"
"Responded well to an enquiry about downsizing current kit to an alternative. The result satisfied all the criiteria I had in mind. Very helpful, pleasent people to deal with. Ben concluded matters with an excellent email, properly written and grammatically sound; something of a rarity these days. All in all, good people."
"Excellent service. Thank you."
"Good knowledgeable staff, well stocked and great service. Highly recommended."
"I asked exactly what I needed to make my sounds and they understood perfectly supplied me with excellent support and knowledge along side the equipment"
"Does what it says on the tin!"
"I bought a Fender Classical guitar for my son. I had seen the same guitar slightly cheaper online which they were happy to price match and they also removed the guitar from the packaging for me to save me having to recycle it at home. Very impressed."
"Great service and item - very satisfied and highly recommended."
"very good drum sticks. fast delivery. thank you seller"
"Received my item really quickly. Excellent quality"