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Rattle and Drum Reviews

4.9 Rating 3,782 Reviews

98 %

of reviewers recommend Rattle and Drum

Company Reviews

Product Reviews

4.9

Based on 3,782 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Read Rattle and Drum Reviews

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 13th June 2023

Rattle and Drum 5 star review on 6th May 2023

Rattle and Drum 5 star review on 10th April 2023

Rattle and Drum 5 star review on 19th March 2023

Rattle and Drum 5 star review on 18th March 2023

Rattle and Drum 5 star review on 8th February 2023

Rattle and Drum 5 star review on 13th November 2022

Kingsley Straker

59

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pineapple shaker arrived very quickly, well-packaged and seeens like a good noise! Not fully opened yet, as is a gift.”

Posted 2 months ago

“This is my shopping place ❤️”

Posted 3 months ago

“Communication excellent. Delivery time was pretty poor and DHL delivered 3 days later than expected. The was 'in stock' but, had to be shipped from Germany. You need to make it clear when advertising goods that they are not in the UK.”

Posted 3 months ago

“Very helpful shop , good prices .”

Posted 3 months ago

“Happy with the price and online ordering service for a Drum Dial altho delivery was a bit slow as prediction was around five days - ordered on the 11th January received on the 22nd. Presumably a mix of delays from the supplier and the courier.”

Posted 3 months ago

“Great price and fast delivery and well packaged.”

Posted 3 months ago

“It took four months to get what I paid for”

Posted 3 months ago

Read Rattle and Drum Reviews

Hi Brendan, In fairness we did inform you that the item had gone out of stock, you took delivery of 3 of the 4 parts ordered We also asked you if you would prefer to wait for new stock to arrive from the US or to have a refund of the one we didn't have. I know it's frustrating if something doesn't quite go to plan and we apologise for the inconvenience caused. However we did keep you informed, gave you a choice and delivered the final part. I'm not sure that deserves one star!?

Posted 3 months ago

“OK. Took over a week to arrive (to London, nowhere odd). I tried calling to follow up, the number didn't even ring. I emailed and the reply blamed a computer glitch leaving them believing it had already been sent. Well I swear "computer glitch" is like "dog ate my homework" 99% of the time. But if its not in this case, then you chose that software. If it can't handle a simple transaction e.g 'I pay you give', it is the wrong software to consuct simple transactions with. I note that the order wouldn't have been placed at all if "I thought I'd already paid." Obviously with the delays I tried tracking it a lot with the tracking number supplied, which admittedly is with a third party, but this company chooses the third party they work with. The tracking was the most redundant service ever. Trying got me a message saying something like "tracking info only available after we attempt to deliver," baring in mind if their delivery attempt was a success, I would not be tracking, what they're really saying is "tracking only works if there's a problem." But then, there was a problem with my order, and tracking still didn't work!! So the number only really let's you track in some problematic cases. Totally useless (and the more use it is, the bigger an issue they have!). Anyway, two wires finally arrived, both brand new, I've used one and works fine I'm assuming the other does too but haven't tried it yet. Below it asks how quickly they responded with the highest option "over a week" and the next down "6-12 hours". I emailed in the afternoon and had a reply next morning so was in 6-12 working hours, not 6-12 actual hours.”

Posted 3 months ago

“Absolutely top notch service from the guys at R&D. I took my son in a few months ago to spend a while with the team learning about all the variations in drums, cymbals etc and nothing was too much trouble in all the questions we asked and there was zero hard sell. We went back in December to buy the kit and a few add ins and they did us a cracking deal and we are really happy with everything we bought. They now have customers for life....to the point that I'm back in the shop today getting my wallet out again buying more cymbals and stands! Gret store, excellent staff and a brilliant experience.”

Posted 3 months ago

“A good selection of Puresound snare wires is available on the website, shown as in stock at Rattle and Drum or with their supplier. Delivery of the chosen Puresound Equalizer wires was as displayed on the website. Pleased with the quality of the snare wires. Excellent service as always.”

Posted 3 months ago

“Great service. Despite being over the Christmas period it was a quick and reliable service. Very happy with the product too. Great practice pad with realistic feel.”

Posted 3 months ago

“The item I ordered, a pro drum mat, was around £25 cheaper than other sellers (including postage). I was skeptical, but glad I chose Rattle & Drum - the item arrived the next business day and was exactly as described. I will definitely be ordering from them again. Highly recommended.”

Posted 3 months ago

“Great price great service”

Posted 3 months ago

“Excellent service and product very pleased with my purchase”

Posted 3 months ago

“Amazing service & after support. Small issue quickly addressed (manufacturers not theirs!). Really hrlgul for a fairly inexperienced drummer”

Posted 3 months ago

“Great store, very helpful people and very professional ! Would highly recommend !”

Posted 3 months ago

“Excellent service as ever.”

Posted 3 months ago

“Rattle and Drum have turned into my go to guys for my drumming requirements! Prices are always fair with good customer service from nice people!! Keep it up!!!!!”

Posted 3 months ago

“great price and great communication and service . i would recommend”

Posted 3 months ago

“Incredible. Such a huge help over the phone in choosing my daughter's first electric drum kit. Personally delivered and my daughter couldn't be happier with the by product. I wouldn't buy from anywhere else now.”

Posted 3 months ago

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Rattle and Drum is rated 4.9 based on 3,782 reviews