Rapyal Stores Reviews

Name: Rapyal Stores
Address: Rapyal Business Park Dewsbury Road Cleckheaton West Yorkshire BD19 5BT, Cleckheaton
Rating: 4.09

4.1 Rating 138 Reviews

75 %

of reviewers recommend Rapyal Stores

4.1

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rapyal Stores:

Rapyal Stores - The Online Discount Department Store, where you can buy anything home related; the latest Beds, Mattresses, Stoves, Fires, Fireplaces, Furniture, Outdoor Furniture and clothing at the lowest possible prices.
By buying from Rapyal stores you can typically save up to 50% off typical high street prices and have the goods delivered direct to your door anywhere in the UK.

You can contact one of our friendly customer service representatives by phone, email or in person 7 days a week.

Visit Website

Phone:

01274 850735

Location:

Rapyal Business Park Dewsbury Road Cleckheaton West Yorkshire BD19 5BT
Cleckheaton
BD19 5BT

Rapyal Stores 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Questions asked answered promptly. Delivery driver/installer of trundle bed very efficient and pleasant. He was on his own and really could have had a co-worker to assist but did a great job irrespective of this.”

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Posted 3 months ago

“Very pleased with the bed and happy with the delivery process.”

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Posted 3 months ago

“Great product as described, great communication and delivery was good”

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Posted 3 months ago

“Purchased king size Divan good communication from company and delivered the delivery gent was very helpful and polite”

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Posted 3 months ago

“Arrived earlier than expected has it was a weekend but received phone call before to let me know time. Has I wasn't expecting it I arranged on the call for him to go to neighbour she would let him in. A pleasant surprise that he was polite, but was concerned if it was safe to be left . Neighbour reassured him that it would be OK has I would be back shortly in the mean time she would take care that it was OK to leave. This is very good but also reassuring that some drivers are giving the best service we can ask for. Thank you”

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Posted 3 months ago

“Ordered two beds off this company in the past 2/3 weeks and it's been fantastic! Beds are perfect and very comfortable, exactly how it shows in the photos. Only problem we had was trying to get hold of customer services recently it took a long time to get them to answer but when they did answer they dealt with it quickly . Would buy again.”

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Posted 3 months ago

“Fantastic quality.”

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Posted 3 months ago

“This is the first time I’ve bought from Raypal stores and I am impressed. The bed itself is good (although I would have preferred the choice of a firm mattress). All in all a good guest bed.”

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Posted 3 months ago

“Online easy it was to easy to order. Staff kept me up to date with delivery times. The delivery drivers were so helpful.”

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Posted 3 months ago

“Good quality Delivery was excellent”

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Posted 4 months ago

“Excellent service and product”

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Posted 4 months ago

“Bed is good quality but not great. However not everything needs to be "great". Ordering and delivery was simple, easy, and all on time etc. One of the bed feet came broken, and rapyal replaced FOC which is good customer service. My only complaint is that they are not super communicative. I emailed about the broken foot for example, and even though they sent a replacement they didn't reply to my email so I had no idea u til it turned up. Despite this a good experience and would reccomend.”

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Posted 4 months ago

“Nice bed base,,delivered on time 2 days after ordering it,,nice delivery driver,,”

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Posted 4 months ago

“Very happy with my Purchase of 2 3’6 mattresses from this online retailer. The Prompt delivery to N. Ireland was much appreciated. Thank you. I have only given 3* on my review because when I tried to contact them numerous times by phone and once by email, re delivery date, I was ignored. Very poor service on that end. That said I would buy from them again having seen the quality of their mattresses.”

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Posted 4 months ago

“Customer service awful ..no one ever answers the phone ! Rang over several days and it just rings out. Tried enq on website and told to write what I wanted to know ..would have taken ages as I wanted a discussion ..I did ask to speak to someone ..no response. I did order in the end just hoping I got it right ..mattress was delivered fine despite no updates re delivery or anything ..and I’m happy with it but wasn’t the easiest experience ! I wanted a very specific size so was restricted or I would likely have gone elsewhere if I’m honest .”

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Posted 4 months ago

“Very poor service. Bed has arrived damaged and they Rapyal are not responding to emails or calls. AVOID AT ALL COSTS.”

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Posted 4 months ago

“Quick delivery service and the bed was taken to the correct room upstairs.The bed we are very pleased with, it is very comfortable and seems well made.”

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Posted 4 months ago

“Quick delivery, good product.”

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Posted 5 months ago

“Easy order and delivery process”

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Posted 5 months ago

“I had a bit of a disaster with my beds I ordered. It did get sorted in the end with the company giving me a good will gesture that I accepted. I would give them another chance as they were very helpful.”

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Posted 5 months ago

Rapyal Stores is rated 4.1 based on 138 reviews