Rapyal Stores Reviews

Name: Rapyal Stores
Address: Rapyal Business Park Dewsbury Road Cleckheaton West Yorkshire BD19 5BT, Cleckheaton
Rating: 4.09

4.1 Rating 138 Reviews

75 %

of reviewers recommend Rapyal Stores

4.1

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rapyal Stores:

Rapyal Stores - The Online Discount Department Store, where you can buy anything home related; the latest Beds, Mattresses, Stoves, Fires, Fireplaces, Furniture, Outdoor Furniture and clothing at the lowest possible prices.
By buying from Rapyal stores you can typically save up to 50% off typical high street prices and have the goods delivered direct to your door anywhere in the UK.

You can contact one of our friendly customer service representatives by phone, email or in person 7 days a week.

Visit Website

Phone:

01274 850735

Location:

Rapyal Business Park Dewsbury Road Cleckheaton West Yorkshire BD19 5BT
Cleckheaton
BD19 5BT

Rapyal Stores 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

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“This company are amazing, I spoke to one customer service advisor to ask about the delivery process as I stay in the Highlands and she was lovely. The whole process was simple from start to finish! The bed is gorgeous. Just as advertised. The mattress is soft! My daughter loves it. And although it does state you could be waiting up to 14 working days for dispatch I didn't have to wait that. It dispatched right after a bank holiday weekend. They even picked a great delivery company to deliver my bed and mattress. Would recommend this company”

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Posted 6 days ago

“Extremely helpful from start to finish. Excellent quality for such a good price. Delivered on time”

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Posted 1 week ago

“Delivered on time. The mattress is perfect and mid as described.”

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Posted 2 weeks ago

“Terrible company to deal with! Purchased a bed in January that is not suitable and needs to be returned. After calling them I was told to email as they only deal with emails which I did and have followed up several times to no avail. I have made another several calls and I either cant get through or have been fobbed off”

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Posted 1 month ago

“Tried to purchase Gas Fire online...paid for item but received e mail saying price was wrong and my money was refunded. Beware when buying online as they refund then put price of item up to get more money from you. BEWARE!!!”

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Posted 2 months ago

“Very pleased with our Ghost trundle bed and gives us so much more room. Mattresses are very substantial.”

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Posted 2 months ago

“Soo far soo good”

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Posted 2 months ago

“Excellent service from ordering to delivery.”

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Posted 3 months ago

“Complete and utter sham but I guess you get what you pay for - cheap rubbish. Not only were one of the bases damaged, turns out the headboard was also damaged (reported to Rapyal and received no response). Even the advertised mattress, is not what I received. I ordered the Ghost Beds Black Leather Divan Bed with Unique Leather Memory Collection Mattress, 20Inch Headboard. Retro & Vintage Range. As mentioned, the Unique Leather Memory Collection Mattress is not what arrived in my order. I paid £319.00 for the divan set plus an extra £50 for their so called 'Premium Service', which is payment for 2 men (only one man came) delivering the divan set to my room of choice. Had they removed and taken away the packaging, I would have seen the damage and noticed that the mattress was not the correct one. I would definitely not recommend your company to anyone and now wish I had gone with the negative reviews you had already received, rather than giving you the benefit of the doubt. I will also be leaving a public review, due to the fact that no one from Rapyal aka Home Furnishings UK, has bothered to make contact, to at least try and offer some sort of recompense or agreeable solution to make things right.”

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Posted 3 months ago

“Such a very comfortable bed & totally worth every penny 10/10”

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Posted 3 months ago

“Don’t usually do reviews but this bed came so quick really good quality easy to handle and they told me exact delivery dates”

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Posted 4 months ago

“I had ordered a base frame. Arrived in-time, good packing and as spec'd”

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Posted 4 months ago

“Stay away from This company they are a scammer. The quality of the items is horrible and the customer service is terrible. They’re stealing your money after you paid them ٫they will have no communication with you! Think before using them”

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Posted 5 months ago

“Company took money for fire. Then 2 weeks later said the fire was no longer available. No explanation for long delay. Had to shop elsewhere”

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Posted 6 months ago

“Arrived on time and the product is very good. Would recommend”

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Posted 6 months ago

“Very happy with product daughter loves her new bed very gud service”

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Posted 6 months ago

“Not what I ordered bed is totally different to photograph on website the mattress and headboard are not what is shown poor quality .It's poorly made and definitely not worth the £370 I spent on it .Very deceptive”

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Posted 6 months ago

“Perfect for what we need”

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Posted 6 months ago

“Purchased bed in March 2024 by the end of the Sept 2024 mattress is not fit for purpose. I contacted company to be told I could not have a replacement as it was over the 30 days. They did advise that I could send the mattress back to them at my own expense so they could check the mattress. This would cost me more than the mattress is worth. I have had to buy a replacement mattress. Very disappointed”

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Posted 6 months ago

“I had no problems with my order fro Rapyal. Delivery was fast and efficient and arrived undamaged. Communication was good. I would certainly buy from them again”

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Posted 6 months ago

Rapyal Stores is rated 4.1 based on 138 reviews