Rapyal Stores Reviews

Name: Rapyal Stores
Address: Rapyal Business Park Dewsbury Road Cleckheaton West Yorkshire BD19 5BT, Cleckheaton
Rating: 4.09

4.1 Rating 138 Reviews

75 %

of reviewers recommend Rapyal Stores

4.1

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rapyal Stores:

Rapyal Stores - The Online Discount Department Store, where you can buy anything home related; the latest Beds, Mattresses, Stoves, Fires, Fireplaces, Furniture, Outdoor Furniture and clothing at the lowest possible prices.
By buying from Rapyal stores you can typically save up to 50% off typical high street prices and have the goods delivered direct to your door anywhere in the UK.

You can contact one of our friendly customer service representatives by phone, email or in person 7 days a week.

Visit Website

Phone:

01274 850735

Location:

Rapyal Business Park Dewsbury Road Cleckheaton West Yorkshire BD19 5BT
Cleckheaton
BD19 5BT

Rapyal Stores 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

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“For once, I am happy with an order that’s been delivered here to my highland home. Delivered promptly, and the tdelivery driver even put it all in my hallway as I was away and it was roaming outside. The bed is assembled and looks like it does in the picture. Thanks.”

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Posted 4 days ago

“Great love it very comfy and great support for my back sleeping well now with this new one mattress”

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Posted 5 days ago

“I was very impressed with the service I received from Rapyal From placing my order to it being delivered. The courier was very friendly whilst remaining professional at all times My mattress topper is now allowing me to enjoy a good night's sleep because it is so comfortable”

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Posted 6 days ago

“Really pleased with this bed. Perfect for guest bedroom, order and delivery went very smoothly. I would definitely shop here again !”

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Posted 1 week ago

“the mattress looked exactly like the picture and it feels like it”

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Posted 1 week ago

“amazing product i couldnt ask for better service”

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Posted 1 week ago

“Bed good,mattress good. Headboard very good”

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Posted 1 week ago

“Quuck delivery product is good the only fown side is thzt the guest bed if you want yo match it with the single bed is sboyt an inch shorter in height matresses are good qualityand nice to sleep on eady as pie to put together very happy. Kept me ingormed about delivery even though it was at 22:20 at night.”

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Posted 1 week ago

“Ordered and delivered quickly. Delivery guy put it in room it was needed for. Nobody slept on it yet.”

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Posted 1 week ago

“Absolutely beautiful bed, multi purpose just as I wanted. Super fast I ordered at 11am and it was delivered about 11am the next day. Gorgeous thick, quality mattresses on both beds. So glad I choose to take a punt and order from you. Highly recommended.”

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Posted 1 week ago

“What I liked Mattress quality: The mattresses feel comfortable and are made of decent material. Assembly: The bed was fairly easy to put together, even though no written instructions were included. Delivery First delivery – The driver never rang the doorbell or knocked, despite his claim that he did. I saw him waiting outside after a missed call, but he didn’t answer my phone. The company couldn’t locate him either. It felt like a one‑person job that should have been a two‑person delivery. Second delivery – A two‑person team arrived after being called 30 minutes in advance, and the experience was much better. The Bed Itself The bed is sturdy and the mattresses are good, but it’s really two twin‑size frames, not a true double. There is a 4–5 inch length mismatch and a 2–3 inch height difference between the two sides. The product page is misleading: the description mentions the length difference, but the main image shows a uniform double‑sized bed, giving the impression it can be used as a single double. Customer Service Getting through required selecting the sales option; the after‑sales line never answered. The representative I finally spoke with was pleasant and acknowledged the misleading website. She asked me to email a request for a mattress swap (to equalise the heights) or a refund. I emailed on 9 July, followed up on 15 July (email) and 16 July (call), then again on 20 July. I have received no response. Overall Experience The refund/return policy is restrictive: the item must be in its original packaging, returned within 14 days, and the customer pays the return shipping. This makes it almost impossible to get a refund, especially when the company is hard to reach. Recommendation I would avoid Rapyal for this product. Consider other retailers such as Dreams (longer wait time – about 5 weeks for a trundle) or IKEA, which actually offer true double‑size options. Bottom line: I’m stuck with a bed that does not meet my needs, had to buy a 2‑inch mattress topper to level the heights, and plan to replace it within a year. The delivery hiccups, misleading product images, and unresponsive customer service make it hard to recommend.”

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Posted 1 week ago

“Comfortable and good value. However, height is a bit of an access problem, so probably should be clearly stated”

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Posted 1 week ago

“lovely Rapyal Sleep Regal Orthopaedic Mattress exclatley what i expected. thank you”

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Posted 1 week ago

“Came 2 days earlier than advised but that worked for me. Helpful driver albeit a bit upset another delivery driver was rude to him when asking for direction - not sure what i can do about that! Nice divan and the right size for my Simba mattress - all seems in order. Did send a couple of email queries after order which went unanswered unfortunately so knocked of a star for the poor comms. Otherwise happy.”

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Posted 2 weeks ago

“Great! Very happy with bed and delivery. Screw fittings for headboard weren’t there but this was quickly resolved when requested and sent straight out. Great service, great prices, for great quality. Thank you so much!”

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Posted 2 weeks ago

“Delivered on time very obliging lady on phone”

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Posted 2 weeks ago

“Nice comfortable bed,good value for money.Driver was very polite and helpful.”

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Posted 2 weeks ago

“Order dealt with most efficiently. Delivery perfectly tracked, on time. Driver could not have been more courteous or helpful. Fabulous!”

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Posted 2 weeks ago

“A perfectly good bed for the price. I obviously don't know how well it will last, but it's for a spare room, so it doesn't matter. It was very well packaged. Ordering to delivery was very quick. The actual delivery process was very efficient, and Ropsley kept me informed about delivery time. Unlike some other reviewers, I didn't expect the bed to be moved into place, etc.etc. Do all in all would recommend as value for money and efficiency, thanks”

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Posted 2 weeks ago

“Very happy with service and delivery. product was excellent. thank you”

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Posted 2 weeks ago

Rapyal Stores is rated 4.1 based on 138 reviews