Rapyal Stores Reviews

Name: Rapyal Stores
Address: Rapyal Business Park Dewsbury Road Cleckheaton West Yorkshire BD19 5BT, Cleckheaton
Rating: 4.09

4.1 Rating 138 Reviews

75 %

of reviewers recommend Rapyal Stores

4.1

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rapyal Stores:

Rapyal Stores - The Online Discount Department Store, where you can buy anything home related; the latest Beds, Mattresses, Stoves, Fires, Fireplaces, Furniture, Outdoor Furniture and clothing at the lowest possible prices.
By buying from Rapyal stores you can typically save up to 50% off typical high street prices and have the goods delivered direct to your door anywhere in the UK.

You can contact one of our friendly customer service representatives by phone, email or in person 7 days a week.

Visit Website

Phone:

01274 850735

Location:

Rapyal Business Park Dewsbury Road Cleckheaton West Yorkshire BD19 5BT
Cleckheaton
BD19 5BT

Rapyal Stores 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service awful ..no one ever answers the phone ! Rang over several days and it just rings out. Tried enq on website and told to write what I wanted to know ..would have taken ages as I wanted a discussion ..I did ask to speak to someone ..no response. I did order in the end just hoping I got it right ..mattress was delivered fine despite no updates re delivery or anything ..and I’m happy with it but wasn’t the easiest experience ! I wanted a very specific size so was restricted or I would likely have gone elsewhere if I’m honest .”

Helpful Report

Posted 2 days ago

“Bed base is very standard.loose thread on the base and drawers. Delivery was left downstairs I had no way of getting to my front door as a 63 year old .a complete hassle. Not going to buy mattress from this company now . Very unhappy with the whole experience”

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Posted 5 days ago

“Very poor service. Bed has arrived damaged and they Rapyal are not responding to emails or calls. AVOID AT ALL COSTS.”

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Posted 5 days ago

“Quick delivery service and the bed was taken to the correct room upstairs.The bed we are very pleased with, it is very comfortable and seems well made.”

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Posted 1 week ago

“Quick delivery, good product.”

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Posted 2 weeks ago

“Easy order and delivery process”

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Posted 3 weeks ago

“I had a bit of a disaster with my beds I ordered. It did get sorted in the end with the company giving me a good will gesture that I accepted. I would give them another chance as they were very helpful.”

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Posted 1 month ago

“Bed a bit to hard for me i should have ordered a medium”

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Posted 1 month ago

“I was looking for 3'6 bed as a 4' would of been to big . I came across Rapyal stores on line and found exactly what I wanted . It is so comfortable, so pleased with it . The delivery driver was so nice , couldn't believe how gard he worked all on his own.”

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Posted 1 month ago

“This is what is advertised, looks just as it does on the website it looks and feels incredible. I only wish the legs on the headboard was longer. They delivered the bed to the room and installed it very good service I would recommend.”

Rapyal Stores 5 star review on 13th April 2026

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Posted 1 month ago

“Great service. Great product . Only ordered it last wednesday evening and delivered on Good Friday ( within 48 hours) Follow up service really helpful and Sham, helped guide me through a couple of bits.”

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Posted 1 month ago

“Lovely bed at a reasonable price”

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Posted 1 month ago

“Was really impressed with Rapyal. Not only was the website easy to navigate but when I had questions, the customer service was excellent. The price of my product was excellent compared to other sites for exactly the same product. Once product was received the delivery guys were lovely and considerate. My trundle bed was well made and good quality and mattresses very comfortable. One happy customer here.”

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Posted 1 month ago

“Really really impressed with the quality of my excellent bed. More impressed however with the kindness and courtesy of your two delivery drivers. Wish I knew their names and you can maybe give them a well-deserved pay rise.”

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Posted 1 month ago

“I’m so not satisfied with my mattress I requested the orthopedic not the opposite after sleeping on this for two days. It sunk on one side and stayed like that the quality is absolutely appalling. This didn’t even last a week I want a refund.”

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Posted 1 month ago

“Fast delivery, very happy with our bed and mattress, good quality and great prices, definitely be buy from them again, recommended.”

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Posted 1 month ago

“First class service from ordering to delivery”

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Posted 2 months ago

“I recently bought a divan bed and my experience has been stellar: 1) I was impressed by the variety, speed and flexibility to customize. It makes a huge difference that this is a UK-based manufacturer!. 2) Delivery was quick, punctual and very professional ( the driver called me in advance to arrange slot, he was friendly and delivered the bed carefully) 3) Quality is good and bed looks sturdy. I have not tried it for a long period of time but so far so good. Overall, I would highly recommend and I am very impressed by this company.”

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Posted 2 months ago

“Fantastic Delivery nexd day and phonecall to tell us when they would be here”

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Posted 2 months ago

“Happy enough with bed - I accidentally ordered a 3ft bed when I wanted 3ft 6" - The returns policy looked complicated and seemed like I would have to pay myself to return the item (even if I just wanted a replacement for more money), so I didn't bother and just kept the bed. I'll use a better company next time with a fair returns policy.”

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Posted 2 months ago

Rapyal Stores is rated 4.1 based on 138 reviews