Rapyal Stores Reviews

Name: Rapyal Stores
Address: Rapyal Business Park Dewsbury Road Cleckheaton West Yorkshire BD19 5BT, Cleckheaton
Rating: 4.09

4.1 Rating 138 Reviews

75 %

of reviewers recommend Rapyal Stores

4.1

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rapyal Stores:

Rapyal Stores - The Online Discount Department Store, where you can buy anything home related; the latest Beds, Mattresses, Stoves, Fires, Fireplaces, Furniture, Outdoor Furniture and clothing at the lowest possible prices.
By buying from Rapyal stores you can typically save up to 50% off typical high street prices and have the goods delivered direct to your door anywhere in the UK.

You can contact one of our friendly customer service representatives by phone, email or in person 7 days a week.

Visit Website

Phone:

01274 850735

Location:

Rapyal Business Park Dewsbury Road Cleckheaton West Yorkshire BD19 5BT
Cleckheaton
BD19 5BT

Rapyal Stores 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

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“Really good and steady comfortable mattress. I live it. It took about a week to get used to it and then settled”

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Posted 17 hours ago

“Quality of beds was excellent and delivery service first class.”

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Posted 1 day ago

“Excellent very nice mattress”

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Posted 2 days ago

“At the moment this Mattress has settled in very very nicely being extremely comfortable with an excellent delivery time and courier.”

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Posted 2 weeks ago

“Absolutely over the moon with our double divan bed, great quality and the delivery is so quick, delivery drivers were lovely and very friendly, this is the second bed we have brought from Rapyal stores in the last month, very happy indeed.”

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Posted 2 weeks ago

“The delivery itself was excellent. The bed arrived just two days after ordering, which was impressive. The driver also called around 30 minutes before delivery to check someone was in, which I appreciated. The price was another positive. £252 for a large single bed with two drawers, including a mattress, is very good value. Unfortunately, that is where the positives end. The company sent me the wrong colour bed. I ordered silver, which is a light grey, but received steel, which is a much darker grey. This was their mistake. The reason this is a one star review is the customer service, or rather the complete lack of it. The website claims this is a family run business with friendly customer service available by phone, email, or in person, seven days a week, with UK based after sales support. My experience does not match these claims at all. The after sales phone option (option 3) simply rings out and then cuts off. I tried calling over a dozen times across two days. The only option that was ever answered was sales (option 1). I was advised to email help@rapyalstores.co.uk, which I did. After hearing nothing for several days, I called again and was told no email had been received. While still on the phone, I resent the same email and was told it had now come through. Since then, I have heard absolutely nothing. As a result, I am left with a boxed bed sitting in my office room, waiting for a response that never seems to come. There has been no acknowledgement of their mistake, no apology, and no offer to replace the bed, which is the bare minimum I would expect. Given the continued lack of response, I am now considering contacting the Furniture and Home Improvements Ombudsman (FHIO) and/or my credit card provider to pursue a full refund. Had they apologised and arranged an exchange, this would have been a four star review. Had the correct colour been delivered in the first place, it would have been five stars. Sadly, neither happened. After reading other reviews, it is clear I am not alone in experiencing poor customer service. I would urge others to think carefully before buying.”

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Posted 3 weeks ago

“I ordered a Trudel bed with mattress on 2nd January 2026, delivered on 6th January 2026, but the main bed frame was missing. I have contacted the store several times by email and phone with no response. As the order has not been fulfilled and communication has been ignored, I am requesting cancellation and a full refund under UK consumer rights. I look forward to this being resolved urgently.”

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Posted 1 month ago

“Very disappointing services. Placed an order and money was taken only to told via email 3 days later the fireplace was no longer in stock. I ordered a second fireplace that cost more. I paid the difference and yet again was told that that second fireplace was not in stock. I then proceeded to cancel the order but nearly a month on - I have only received a partial refund and now can’t get the company on the telephone - I have emailed and the response is no apology or a way resolving the issue. They don’t address the issue only to tell me the opening times. I would never purchase from this company again. Such a hassle and get nothing from it just wasted it.”

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Posted 1 month ago

“Excellent, superfast delivery during the holiday season”

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Posted 1 month ago

“Needed an awkward size of single divan bed which is impossible to find in Britain. Brought a near new expensive orthopaedic mattress with my move from Australia. Left behind the metal framed base. It is a King Single, 107 x 200, a common size over there. Rapyal do a very reasonably priced 107 x 190 base with drawers and velvety fabric AND the base comes in 2 halves. This allowed me to craft my own 10cm joining section which I covered with the extra pieces of matching fabric which came attached to the bed to hold the drawers shut for transport. Job done at a fraction of the cost of a bespoke divan. Ordered it together with their magnificent tall faux-leather multi-buttoned headboard. Most impressed with their delivery service. Ordered at noon and it arrived from Yorkshire ( to South Wales ) the very next afternoon.”

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Posted 2 months ago

“We are really pleased with all aspects of the bed. The service we received with the delivery was just perfect. Our experience was first class from start to finish.”

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Posted 3 months ago

“good service fast delivery”

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Posted 3 months ago

“Good selection of large single beds / mattresses at reasonable prices. Have used them before and will use again. Definately recommend.”

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Posted 4 months ago

“Great service from order to delivery … smooth and no problems”

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Posted 5 months ago

“After suffering for months with lower back pain, this mattress has given me the best night's sleep pain free. Best of all no long wait for it after ordering. Delivered by lunchtime the next day ! Thank you will definitely recommend this mattress and this company.”

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Posted 9 months ago

“This company are amazing, I spoke to one customer service advisor to ask about the delivery process as I stay in the Highlands and she was lovely. The whole process was simple from start to finish! The bed is gorgeous. Just as advertised. The mattress is soft! My daughter loves it. And although it does state you could be waiting up to 14 working days for dispatch I didn't have to wait that. It dispatched right after a bank holiday weekend. They even picked a great delivery company to deliver my bed and mattress. Would recommend this company”

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Posted 9 months ago

“Extremely helpful from start to finish. Excellent quality for such a good price. Delivered on time”

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Posted 9 months ago

“Delivered on time. The mattress is perfect and mid as described.”

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Posted 10 months ago

“Terrible company to deal with! Purchased a bed in January that is not suitable and needs to be returned. After calling them I was told to email as they only deal with emails which I did and have followed up several times to no avail. I have made another several calls and I either cant get through or have been fobbed off”

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Posted 11 months ago

“Tried to purchase Gas Fire online...paid for item but received e mail saying price was wrong and my money was refunded. Beware when buying online as they refund then put price of item up to get more money from you. BEWARE!!!”

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Posted 11 months ago

Rapyal Stores is rated 4.1 based on 138 reviews