Rapyal Stores Reviews

Name: Rapyal Stores
Address: Rapyal Business Park Dewsbury Road Cleckheaton West Yorkshire BD19 5BT, Cleckheaton
Rating: 4.09

4.1 Rating 138 Reviews

75 %

of reviewers recommend Rapyal Stores

4.1

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rapyal Stores:

Rapyal Stores - The Online Discount Department Store, where you can buy anything home related; the latest Beds, Mattresses, Stoves, Fires, Fireplaces, Furniture, Outdoor Furniture and clothing at the lowest possible prices.
By buying from Rapyal stores you can typically save up to 50% off typical high street prices and have the goods delivered direct to your door anywhere in the UK.

You can contact one of our friendly customer service representatives by phone, email or in person 7 days a week.

Visit Website

Phone:

01274 850735

Location:

Rapyal Business Park Dewsbury Road Cleckheaton West Yorkshire BD19 5BT
Cleckheaton
BD19 5BT

Rapyal Stores 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

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“Needed an awkward size of single divan bed which is impossible to find in Britain. Brought a near new expensive orthopaedic mattress with my move from Australia. Left behind the metal framed base. It is a King Single, 107 x 200, a common size over there. Rapyal do a very reasonably priced 107 x 190 base with drawers and velvety fabric AND the base comes in 2 halves. This allowed me to craft my own 10cm joining section which I covered with the extra pieces of matching fabric which came attached to the bed to hold the drawers shut for transport. Job done at a fraction of the cost of a bespoke divan. Ordered it together with their magnificent tall faux-leather multi-buttoned headboard. Most impressed with their delivery service. Ordered at noon and it arrived from Yorkshire ( to South Wales ) the very next afternoon.”

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Posted 6 days ago

“We are really pleased with all aspects of the bed. The service we received with the delivery was just perfect. Our experience was first class from start to finish.”

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Posted 1 month ago

“good service fast delivery”

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Posted 1 month ago

“Good selection of large single beds / mattresses at reasonable prices. Have used them before and will use again. Definately recommend.”

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Posted 2 months ago

“Great service from order to delivery … smooth and no problems”

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Posted 3 months ago

“After suffering for months with lower back pain, this mattress has given me the best night's sleep pain free. Best of all no long wait for it after ordering. Delivered by lunchtime the next day ! Thank you will definitely recommend this mattress and this company.”

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Posted 7 months ago

“This company are amazing, I spoke to one customer service advisor to ask about the delivery process as I stay in the Highlands and she was lovely. The whole process was simple from start to finish! The bed is gorgeous. Just as advertised. The mattress is soft! My daughter loves it. And although it does state you could be waiting up to 14 working days for dispatch I didn't have to wait that. It dispatched right after a bank holiday weekend. They even picked a great delivery company to deliver my bed and mattress. Would recommend this company”

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Posted 7 months ago

“Extremely helpful from start to finish. Excellent quality for such a good price. Delivered on time”

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Posted 8 months ago

“Delivered on time. The mattress is perfect and mid as described.”

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Posted 8 months ago

“Terrible company to deal with! Purchased a bed in January that is not suitable and needs to be returned. After calling them I was told to email as they only deal with emails which I did and have followed up several times to no avail. I have made another several calls and I either cant get through or have been fobbed off”

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Posted 9 months ago

“Tried to purchase Gas Fire online...paid for item but received e mail saying price was wrong and my money was refunded. Beware when buying online as they refund then put price of item up to get more money from you. BEWARE!!!”

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Posted 9 months ago

“Very pleased with our Ghost trundle bed and gives us so much more room. Mattresses are very substantial.”

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Posted 10 months ago

“Soo far soo good”

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Posted 10 months ago

“Excellent service from ordering to delivery.”

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Posted 10 months ago

“Complete and utter sham but I guess you get what you pay for - cheap rubbish. Not only were one of the bases damaged, turns out the headboard was also damaged (reported to Rapyal and received no response). Even the advertised mattress, is not what I received. I ordered the Ghost Beds Black Leather Divan Bed with Unique Leather Memory Collection Mattress, 20Inch Headboard. Retro & Vintage Range. As mentioned, the Unique Leather Memory Collection Mattress is not what arrived in my order. I paid £319.00 for the divan set plus an extra £50 for their so called 'Premium Service', which is payment for 2 men (only one man came) delivering the divan set to my room of choice. Had they removed and taken away the packaging, I would have seen the damage and noticed that the mattress was not the correct one. I would definitely not recommend your company to anyone and now wish I had gone with the negative reviews you had already received, rather than giving you the benefit of the doubt. I will also be leaving a public review, due to the fact that no one from Rapyal aka Home Furnishings UK, has bothered to make contact, to at least try and offer some sort of recompense or agreeable solution to make things right.”

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Posted 11 months ago

“Such a very comfortable bed & totally worth every penny 10/10”

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Posted 11 months ago

“Don’t usually do reviews but this bed came so quick really good quality easy to handle and they told me exact delivery dates”

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Posted 11 months ago

“I had ordered a base frame. Arrived in-time, good packing and as spec'd”

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Posted 1 year ago

“Stay away from This company they are a scammer. The quality of the items is horrible and the customer service is terrible. They’re stealing your money after you paid them ٫they will have no communication with you! Think before using them”

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Posted 1 year ago

“Company took money for fire. Then 2 weeks later said the fire was no longer available. No explanation for long delay. Had to shop elsewhere”

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Posted 1 year ago

Rapyal Stores is rated 4.1 based on 138 reviews