Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,308 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,308 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is easy to use, shows good images and descriptions. Product quality as expected. Our concern was with the carrier used to deliver the goods. Instructions not followed, no knock at the door to deliver item just left on doorstep in full view of passers-by. For this reason overall rating not able to be 'Very Good'”

Helpful Report

Good morning Mrs Cary, Thank you for your review and feedback. I'm very sorry to hear about your experience with the delivery courier, and have raised this rare incident with them. If there's anything we can do please email us at info@pureluxuries.com where our customer care team will be happy to help. Warm regards, Pure Luxuries Ltd

“Really good product & super fast delivery. Only point - the embossing could have been a little deeper in the leather. Otherwise very happy :)”

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“Good service and quick delivery. good quality product”

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“Very nice item, thank you.”

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“product ordered, arrived on time, well packed, good quality item.”

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“good quality product, promptly delivered.”

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“Finally succumbed and bought this 'man-bag'. At the age of 60 I don't really care what people think! Besides I now need to carry necessary medication. The quality looked to be good and to further tempt me, the price was reduced! Bag was delivered promptly with clear return instructions. However, those won't be required by me! I'm very impressed with the look and the quality of this bag. Good value for money. Well done and thank you Pure Luxuries!”

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“The service was amazing and the quality of the leather was good. The presents were really well received.”

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“Great quality. Speedy delivery. Credit card slots a bit snug”

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Hi Steven, thank you for your feedback and review! The credit card slots often can be quite snug at first - since leather is a natural product, it will adapt and change over time with use to accommodate your cards. Alternatively, if you'd prefer to return the wallet to us using the free pre-paid returns label included with the order, our friendly customer care team will be more than happy to help advise on similar wallets with larger card slots. I hope this helps, and if there is anything we can do please ask. Warm regards, Pure Luxuries London Ltd.

“Delivered on time and the bag was exactly what I wanted”

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“Quick and efficient delivery, good quality merchandise, value for money, served my purposes effectively. 4 stars....”

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“Easy to buy. Good quality and arrived on time. Happy with the price/quality as hadnt physically seen the product before.”

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“Speedy delivery and exactly as shown on your website.”

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“Very prompt delivery; excellent service. Wallet good quality. Would have given 5 stars if the note section were a bit longer and accepted notes more easily.”

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“Product delivery was prompt, and product appears to be working effectively.”

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“Easy to use website and quick delivery!”

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“Good value just what I need in a man bag”

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“item arrived in good time and reasonably, however was missing the trademark fossil key which come affixed to their bags”

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Good morning, Thank you for your review and feedback! If you'd like to contact our customer care team on info@pureluxuries.com, they'll be happy to advise if that particular bag should have a key charm and assist you. Many thanks, Pure Luxuries Ltd

“I bought this messenger bag for my husband as a birthday present to replace an old,loved work bag. It was delivered the next day! Beautiful colour, extremely well designed understatedly stylish. He is thrilled & im very pleased! Will definitely recommend! Thank you:)”

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“Having bought a tumble & hide wallet for myself I thought I would buy a purse for my wife's birthday .I was very happy with the purse and with the delivery service that I received from Pure Luxuries and would not hesitate in dealing with them again”

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Pure Luxuries London is rated 4.9 based on 6,308 reviews