Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,306 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,306 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely clutch bag at a good price, delivered with care. The others which I ordered to compare were returned easily and my refund processed promptly.”

Helpful Report

Hello Christine, Thank you for your review and we are very happy to hear our service was easy to use and you found a bag you love. Many thanks, Faye

“Absolutely love my new purchase. The quality is outstanding. Excellent customer experience from start to finish. Speedy delivery service and the product was wrapped beautifully. I am now going to visit the website to make my next purchase.”

Helpful Report

Dear Amanda, Thank you so much for your wonderful 5-star rating of Pure Luxuries London! We truly appreciate your support and kind words. We are thrilled to hear that you absolutely love your new purchase and find the quality outstanding. It's fantastic to know that you had an excellent customer experience from start to finish, including our speedy delivery service and beautifully wrapped product. We couldn't be happier that you had such a positive experience with us. We look forward to welcoming you back to our website for your next purchase. If there is anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for choosing Pure Luxuries London! Best regards, Faye

“Really pleased with my recent purchase. The bag is good quality and practical. Arrived promptly and really well packaged. Bought whilst on a deal so excellent value too.”

Helpful Report

Hi Eileen, Thank you for your review, we really appreciate it. Glad to hear you are happy with your purchase and our service. Many thanks, Faye

“Absolutely adore the bags I have purchased from you , a big Thankyou”

Helpful Report

Hi Eithne, Thank you for taking the time to review us. Amazing to hear that you love the bags you have purchased from us. You are most welcome, and thank you for shopping with us. Many thanks, Faye

“A lovely conker brown holdall for my son. He loves it. It is great for a weekend away, maybe even a week. Easy to order, arrived on time and it was beautifully packaged. Excellent!”

Helpful Report

Dear MrsAS, Thank you so much for your 5-star rating of Pure Luxuries London! We greatly appreciate your feedback and are thrilled to hear that you and your son are loving the lovely conker brown holdall. It's wonderful that it has been a perfect companion for your weekend getaways, and heck, even for a longer week! We're glad to hear that your ordering experience was easy and that your holdall arrived on time. We take pride in ensuring timely deliveries and carefully packaging our products to ensure they arrive in perfect condition. Once again, thank you for your kind words and for choosing Pure Luxuries London. We hope your son continues to enjoy his holdall for many more adventures! Warmest regards, Faye

“I have bought from Pure Luxuries a few times now and have always been so pleased with service and quality of the bags and purses, that I have just bought two more bags. Can’t recommend highly enough.”

Helpful Report

Hello Teresa, Thank you for your review, we really appreciate your continued support for us. Thank you for your recommendations it means the world to us. Many thanks, Faye

“No hesitation on recommending Pure Luxuries, the quality of your handbags are second to none. On time deliveries only add to a very pleasant online shopping experience.”

Helpful Report

Hello Mrs Metcalf, Thank you very much for your 5 star review, we really appreciate your kind words. Very happy to hear you love your purchase from us. Many thanks, Faye

“As seen on picture , but didn’t like the smell of the bag and quality of the cotton inside .”

Helpful Report

Hello Anna, Thank you for the review and feedback. Sorry to hear you didn't like the smell of the bag and its cotton lining. Many thanks, Faye

“Bag arrived on time and was what I was expecting.”

Helpful Report

Hello Patricia, Thank you for your review and kind words. We appreciate you taking the time to review us. Many thanks, Faye

“Not as nice as it looked on the pictures”

Helpful Report

Hello Sue, Thank you for your review and I will pass your feedback onto the relevant team to investigate this further. Many thanks, Faye

“Loved my bag as soon as I saw it, the quality and smell of the leather is amazing. It was delivered quickly and safely. I would not hesitate to order from this company again.”

Helpful Report

Hi Christine, Thank you for your review. We're delighted you love your new bag! Thanks for sharing your positive experience. We look forward to seeing you again soon. Thanks, Faye

“Excellent quality bag, great size love it”

Helpful Report

Hi Gill, Thank you for taking the time to review us. Glad to hear the bag was excellent for you and you love it :) Thanks, Faye

“Love my ‘Angel’ handbag. Good leather, beautifully made. Easy yo to order, to pay and speedy delivery. All perfect. Will buy again.”

Helpful Report

Hello Margaret, Thank you so much for your wonderful 5-star review. We are thrilled to hear that you love your ‘Angel’ handbag and that it has exceeded your expectations. We look forward to serving you again soon :) Warm regards, Faye

“Quick prompt service.Been looking for a long time to find the right bag. Was a bit sceptical about ordering online after many disasters but was really pleasantly surprised and exactly what I was looking for. Better still managed to get it at half price. Love Love Love it. Many thanks.”

Helpful Report

Dear Judi, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our service. We understand that online shopping can be a bit daunting, but we are delighted that we were able to exceed your expectations. It's wonderful to know that we could provide you with the perfect bag that you have been searching for, and even better that you were able to purchase it at half price! We are thrilled that you love it so much. Once again, thank you for choosing Pure Luxuries London, and we look forward to serving you again in the future! Best Regards, Faye

“I returned it immediately Good returns policy”

Helpful Report

Hi Angela, Thanks for taking the time to review us. Sorry the product was not to your liking. Happy to hear you managed to return it with no hassle. Thanks, Faye

“Really happy”

Helpful Report

Hello Julia, Thank you for your comment, really glad to hear your happy with your purchase from us. Many thanks, Faye

“Very quick service and excellent product”

Helpful Report

Hi Eric, Thank your review and feedback on our service and product. Much appreciated. Many thanks, Faye

“I have 4 of your lovely bags and have been very happy with them. But this last one was sent with no paper stuffing inside and it was folded over. That fold line is very noticeable still in my bag. This is bound to happen if it is posted out this way. I can only hope that if I really stuff it full of paper when I’m not using it, I may be able to reduce the mark. I really am disappointed with this problem.”

Helpful Report

Hello Mary, Thank you for your review. I have looked into this further and can see you were in contact with our customer support team regarding this issue. I believe it has now been resolved, again apologies for this to happen. We strive to minimise warehouse space to accommodate more stock. Many thanks, Faye

“Very good quality. Great bag . Delivery was very quick. Overall I'm very happy”

Helpful Report

Hello Kate, Thanks for taking time to review us. We appreciate your kind words and hope to see you shopping again with us soon. Many thanks, Faye

“I bought a tote bag in the clearance sale. I didn’t expect a lot as it was such a reasonable price but was delighted when l received it. It is good quality sturdy leather and well made. A great buy.”

Helpful Report

Hello Julie, Thank you for your review and your kind words towards our products and service. Glad to hear you are delighted with shopping with us and we hope to see you again soon. Thanks, Faye

Pure Luxuries London is rated 4.9 based on 6,306 reviews