Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,178 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bags are beautiful and such high quality. I have bought seven so far and am delighted with all of them.”

Helpful Report

Hello Catherine, Thank you for your lovely review! We're thrilled to hear that you find our bags beautiful and of high quality. It's wonderful to know you've purchased seven and are delighted with each one. Warmest regards, Faye

“Absolutely love the backpacks I bought - very good quality leather, great size and comfortable to wear. Delivery was very quick and price was amazing, where else can you get a great quality leather backpack for £35! Will definitely buy again”

Helpful Report

Hi Cat, Thank you so much for your glowing review! We're thrilled that you love the leather backpacks you purchased and find them to be of excellent quality, comfortable to wear, and a great size. It's fantastic to hear that you were pleased with the quick delivery and the amazing price. We look forward to serving you again in the future! Warm regards, Faye

“My beautiful well made soft leather bag arrived as predicted. Packaged well and I was informed of my bags journey every step of the way Lovely to do business with you”

Helpful Report

Hi Shirley, Thank you for your wonderful feedback! We're delighted to hear that your soft leather bag arrived as expected and that you found it beautifully made. We strive to provide excellent packaging and keep you informed throughout the delivery process. It's lovely to hear that you enjoyed doing business with us. Warmest regards, Faye

“I am so happy with my bag. I needed a larger bag as have been seriously unwell and have to carry a lot of things with me for emergencies. The bag is surprisingly roomy. The front pocket holds my blood monitoring kit, insulin pens and needles and tablets. It keeps them away from the main bag area. This makes ot easy to find and use them when necessary. The bag area holds such a lot. I have a small bag in the bottom with emergency supplies including spare underwear etc. Never had to use them but is comforting for me to know they are there. There is plenty of room for all the bits and pieces you usually find in ladies handbags with room to spare. The only thing I am not so sure about is the calico lining. It is not as luxurious as it could be and might get grubby quickly. Apart from that everything else is perfect. Beautifully made and looks good as well as being practical.”

Helpful Report

Hello Pauline, Thank you for your detailed and thoughtful review. We're so glad to hear that your new bag meets your needs and provides the space and organization you require. Your feedback on the calico lining is appreciated and will be considered for future improvements. We're happy that you find the bag both beautiful and practical. Warmest regards, Faye

“Fantastic quality, good delivery, can’t fault anything”

Helpful Report

Hi Julie, Thank you for your wonderful review! We're delighted to hear that you are pleased with the quality and delivery of our products and that everything met your expectations. Best wishes, Faye

“Excellent handbags at a fantastic price! I now have 2 Pure Luxuries handbags and couldn't be happier with them. Swift delivery as well.🙂”

Helpful Report

Hello Jacki, Thank you for your fantastic review! We're thrilled to hear that you are happy with your Pure Luxuries handbags and appreciate the excellent value and swift delivery. Kind regards, Faye

“Bag came promptly, very well packaged and courier delivered safely. Bag is sufficiently roomy for all my needs with appropriate sections for items.”

Helpful Report

Hi J Craig, Thank you for your review! We're glad to hear that your bag arrived promptly and safely, and that it meets your needs with its spacious design and well-organized sections. Best regards, Faye

“The service, despatch and delivery were all very quick. I now have three of your bags and all beautifully made and excellent quality. My only criticism, if I can even call it that as I love the bag, is that the handles on the Freer bag are slightly too wide. I would certainly recommend your bags.”

Helpful Report

Hello Karen, Thank you for your wonderful review! We're delighted to hear that you appreciate our quick service and the quality of our bags. Your feedback about the handles on the Freer bag is valuable, and we will take it into consideration. We're thrilled to have you as a returning customer and truly appreciate your recommendation. Warm regards, Faye

“Gorgeous bag at a great price. Excellent quality. Very fast delivery”

Helpful Report

Hi Isabel, Thank you for your lovely review! We're thrilled to hear that you find the bag gorgeous and appreciate the great price. Best wishes, Faye

“Excellent quality every time, delivering within days. Would have no trouble recommending this company to family and friends.”

Helpful Report

Hello Christine, Thank you for your kind words! We're so pleased to hear that you consistently find our quality excellent and our delivery prompt. Your recommendation to family and friends means a great deal to us. Warmest regards, Faye

“Very fast delivery. Purchased on Thursday, received it today Saturday. Beautiful bag. I already have Collette bag. I love them. Very soft leather and stylish. Thank you.”

Helpful Report

Hi Angela, Thank you for your lovely review! We're delighted to hear that you received your bag quickly and that you love its softness and style. It's wonderful to know you already have a Collette bag and enjoy our products. Warmest regards, Faye

“Very pleased with my purchase. Excellent quality great delivery service. Very happy so pleased I ordered from you would definitely recommend.”

Helpful Report

Hi Pauline, Thank you so much for your wonderful review! We're thrilled to hear that you are very pleased with your purchase and found the quality and delivery service excellent. Your recommendation means a lot to us. Warmest regards, Faye

“Very pleased with my purchase lovely soft leather backpack bag nice size holds a lot but not too bulky, arrived Very quickly and well packed”

Helpful Report

Hello Mrs J, Thank you for your kind words and fantastic review of Pure Luxuries London. We hope you love your purchase and look forward to you shopping with us again soon. Thanks, Faye

“Very fast delivery, and excellent prices”

Helpful Report

Dear Mrs Bird, Thank you so much for your 5-star rating of Pure Luxuries London! We truly appreciate your kind words and support. We're thrilled to hear that you had a great experience with us. Your review mentioning "Very fast delivery, and excellent prices" is truly appreciated. We strive to provide our customers with the best possible service and value, so it's wonderful to know that it did not go unnoticed. Once again, thank you for your amazing feedback and for choosing Pure Luxuries London. We look forward to serving you again in the future. Best regards, Faye

“Very happy”

Helpful Report

Thanks for letting us know you're pleased. If there's anything else you'd like to share or if you have any questions, feel free to reach out. Thanks, Faye

“Lovely handbag, excellent quality. Delivery within days as stated. So impressed also today purchased a new purse! .”

Helpful Report

Thank you for your feedback, Christine! We're delighted to hear that you love your handbag and are impressed with the quality and quick delivery. Enjoy your new purse as well! Warmest regards, Faye

“Easy to order online, very quick delivery, I wanted a bucket bag with over body straps and I wasn’t disappointed the bag is gorgeous .”

Helpful Report

Thank you for your lovely review, Sandra! We're so glad to hear that you found the online ordering process easy and the delivery quick. It's wonderful to know that the bucket bag with over body straps met your expectations and that you find it gorgeous. Enjoy your new bag! Many thanks, Faye

“These bags are gorgeous, the leather is soft. I have bought 3 handbags and a clutch bag. I love Pure Lucuries London, affordable and genuine!”

Helpful Report

Dear Sue, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We are thrilled to hear that you love our products and have had such a positive experience with us. "These bags are gorgeous, the leather is soft. I have bought 3 handbags and a clutch bag. I love Pure Luxuries London, affordable and genuine!" - Your kind words truly warm our hearts and motivate us to continue delivering high-quality, affordable, and genuine products. We greatly appreciate your support and hope to have the pleasure of serving you again soon. Please don't hesitate to reach out if you have any further needs or if there's anything else we can assist you with. Once again, thank you for choosing Pure Luxuries London! Warm regards, Faye

“Purchased another Pure Luxuries bag at a great price in their sale. As always, an easy transaction with speedy delivery. I have never been disappointed with the service they give.”

Helpful Report

Thank you for your continued support! We're thrilled to hear that you had another great experience with our sale, easy transaction, and speedy delivery. It's wonderful to know that our service consistently meets your expectations. Warmest regards, Faye

“Really pleased with the cross body bag. Lovely soft leather, all well finished. I will buy from you again”

Helpful Report

Thank you so much for your kind words! We're delighted to hear that you love the crossbody bag and appreciate the soft leather and quality finish. We look forward to having you shop with us again! Best wishes, Faye

Pure Luxuries London is rated 4.9 based on 6,178 reviews