Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,266 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,266 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great choice of good quality items. I bought a handbag by Conka which was well made and excellent value in the sale. It was delivered very quickly, and I will certainly be buying more from Pure Luxuries in the future.”

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“Excellent delivery”

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“Very good quality bag. Excellent customer service after a small issue found. Quick delivery - In my experience can only speak highly of the product purchased and the customer service recievedt”

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“The pearl ear studs that we ordered was not up to the mark of satisfaction and cost, we were totally upset when we opened the product. The cost was high as compared to what we received 😞”

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Hello Mr Rai and thank you for your review. I am very sorry to hear that the product ordered did not meet your expectations. All of our items can be returned for free if you are not satisfied in any way. Please contact info@pureluxuries.com if you would like to arrange a return for a refund or exchange. Warm regards Pure Luxuries Customer Care

“Fantastic customer service! Item I ordered was out of stock so Charles emailed with various options, extra discount as gesture of goodwill and free next day delivery. Would definitely order from Pure Luxuries again and recommend to friends and family.”

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“I have ordered both bags and purses from Pure Luxuries for myself family and friends. They are well made, classy, fashionable, fantastic quality and a great choice in colours if looking for something different.”

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“I order a pair of pearl cufflinks which during putting on my shirt the pearl fell off. I purchased these in the sale and thankfully didn't pay the full price.”

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Hello Colin and thank you for your review. I am very sorry to hear that the cufflinks you ordered have developed a fault. This is certainly not typical of our products and we can of course offer a full refund or replacement if you would kindly return them to us using our free returns system. For more advice, please email us at info@pureluxuries.com and we will be happy to help.

“Bag arrived on time and exactly as described. Very pleased with look and quality 😀😀”

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“Rapid response . Beautifully wrapped goods, attention to detail and excellent oricing”

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“It's put a smile on my dad's face. Not only the quality of the wallet but the smell of the leather.”

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“great handbag for the price and super fast delivery thank you”

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“I placed an order yesterday afternoon for 2 purses and they arrived this morning. They are both fabulous quality, beautifully presented and amazing value for the money. I ordered the Gwendoline purse in tan leather and the Christie purse in black.”

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“Quick delivery and great product”

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“good quality products excellent presentation”

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“Fast delivery, excellent product - men's leather messenger bag - with a generous discount. Delighted.”

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“Excellent choice and quality of products at very good prices and the added bonus os speedy delivery! Fantastic.”

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“Pure luxury at an afforable price with prompt delivery = very happy customer 😊”

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“Happy with handbag. Good customer service. Problem with out of stock item sorted out quickly.”

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“The bag was very well packaged to ensure no damage during delivery. Quality of the product is very good and delivery was fast.”

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“Fantastic product. Beautifully made, beautifully packaged with a real sense of opulence. Superb communication from start to finish”

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Pure Luxuries London is rated 4.9 based on 6,266 reviews