Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,042 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure cremation assisted me with everything from start to finish I didn't have to do a single thing which at the time I was so upset I couldn't think straight for myself I will be forever grateful for the bereavement team taking all the worry off my shoulders. I would highly recommend them”

Helpful Report

Posted 1 month ago

Thank you for your lovely review. We’re so glad that we could take the worry off your shoulders and support you when it was most needed. Best wishes, Pure Cremation Team

Posted 1 month ago

“Made the whole process easy. Kept fully informed throughout. The customer service has been exceptional.”

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Posted 1 month ago

Thank you very much for your wonderful review, Judith. We are glad to know that we made things easier for you and kept you informed at every step. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Excellent first class service was informed at all times ,my husbands ashes was delivered personally ,would recommend your services”

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Posted 1 month ago

Thank you for your excellent feedback. We're thrilled to hear that you felt informed and supported throughout. Your recommendation means a lot to us. Kindest regards, Pure Cremation Team

Posted 1 month ago

“They was absolutely 💯 amazing. They did everything for me as I didnt have a clue where to start or what to do thank you soo much”

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Posted 1 month ago

Thank you so much for this lovely feedback. We're glad our guidance and support made a positive difference during this time. All the best, Pure Cremation Team

Posted 1 month ago

“Following the death of a parent they arranged the collection of the body, carried out the cremation and returned the ashes in a tasteful container. They also returned the wedding ban. The whoe process was done in a sensitive way. Wouldn't have thought to use them, but both parents had dementia and seemed wrong to have an attended funeral when the surviving parent couldn't attend.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. It's good to know that you felt the arrangements were handled with great sensitivity and care. Kindest regards, Pure Cremation Team

Posted 1 month ago

“We found Pure Creation very helpful, friendly and considerate. They helped make a very stressful time easier to deal with from the moment we rang them to the time they personaly brought our son home.”

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Posted 1 month ago

Thank you so much for your touching feedback. We’re glad that we could help ease your stress during such a difficult time. Your kind words about our support and care mean a lot to us, and we’re honoured to have been able to support your family. Best wishes, Pure Cremation Team

Posted 1 month ago

“Pure Cremation were efficient throughout the whole process. Kept me fully informed, caring and considerate staff. My only very slight concern was they took a long time to answer the phone but they do respond if you request a call back. If you don’t want a funeral, this is very seamless process. I would recommend Pure Cremation.”

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Posted 1 month ago

Thank you so much for your wonderful review, Julie. It's lovely to know that you found our team caring and efficient at every step. Your feedback regarding our phone response times is appreciated, and we will pass this on to the relevant team to take on board as we are always striving to improve. Take care, Pure Cremation Team

Posted 1 month ago

“Pure Cremation caried out ther services which were requested by my friend who wanted to plan in advance of her failing health . They performed each step of her journey extremely professionally with personal touches. Each step was explained to me at the beginning and again as the difffering stages approached . I was made to feel comfortable about asking any questions....nothing was too much trouble. In due course my friends ashes were returned in person by a lovely lady who understood ,she exuded courtesy and compassion as did ALLthe staff . I cant thank them enough for making a daunting task easier. Going forward I will be booking my own plan with Pure cremation .”

Helpful Report

Posted 1 month ago

Thank you so much for your heartfelt review. It's wonderful to know that we could make this difficult time easier for you with the help of our caring and helpful team. Kindest regards, Pure Cremation Team

Posted 1 month ago

“From our first phone call to the returning to me John's Ashes everyone as been polite, caring and understanding of our feelings. Pure Cremations were true to their adverts. I was so pleased how the two gentlemen who collected John were so respectful. They left John's bed so tidy and placed one of our family photos against his pillow. While one of the gentleman came to tell me they were ready to go, the other one was standing at the back of the ambulance with his hands together waiting. I thought that so touching and I knew John was in safe hands and going to taken care of. I have one concern, no one mentioned that you don't dress the deceased.”

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Posted 1 month ago

Thank you so much for taking the time to share your experience with us. We're delighted that you appreciated the care and professionalism shown by our wonderful team, including the small touches like placing a family photo against John's pillow. We also truly value your feedback regarding the dressing of your loved one. We will consider this and look for ways to make this information clearer for families in the future. All the very best, Pure Cremation Team

Posted 1 month ago

“Excellent communication, pleasant and compassionate staff, a pleasure to deal with at this awful time, highly recommend.”

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Posted 1 month ago

Thank you for your kind words. We truly appreciate your feedback about the compassion shown by our team during this challenging time. Your recommendation also means the world to us. Best wishes, Pure Cremation Team

Posted 1 month ago

“Compassionate, caring wonderful organisation professional to a fault”

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Posted 1 month ago

Thank you so much for your wonderful feedback. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Right from the very first point of contact I have nothing but praise for pure cremation, they are kind caring and considerate and they make you feel you can ask them any question however silly it may feel to you. Thank you again for making a very sad occasion run as smoothly as it possibly can.”

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Posted 1 month ago

Thank you so much for your touching review. We are truly grateful to know that our team could provide the kindness and support you needed. Your words assure us that we are making a positive difference to the families we serve. All the very best, Pure Cremation Team

Posted 1 month ago

“I found the prosess very easy and the people were very friendly”

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Posted 1 month ago

Thank you for your great feedback. We are delighted that you found the process easy with the support of our friendly team. Kindest regards, Pure Cremation Team

Posted 1 month ago

“My mother , worried about funeral costs after death initially set up life policies to cover costs. Then for some reason she decided to go to Pure Cremation, pay in full and have no further worries. Fast track to my mothers passing. As next of kin, Will executor I was in a position of having to sort everything out at a time when everything is chaotic, unknown and emotionally draining. One phone call to you guys and I couldn't believe the kindness, time and expertise you showed in that 20 minute call. Everything was sorted by you, I had nothing else to do albeit an email signature the following day. All other communication was by your good selves ( that took so much pressure off me ) and enabled me to concentrate on other commitments. From start to finish I can't thank you enough. The return of my mothers ashes was the icing on the cake. Such a wonderful person who was an absolute credit to Pure Cremation. I and my wife are now seriously considering setting up a similar funeral plan with yourselves and have not stopped singing your praises to everyone and anyone. Thank you for all you did.”

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Posted 1 month ago

Thank you so much for your heartfelt review, Anthony. It means a great deal to us that we could help ease some of your burdens and allow you to focus on what truly matters. Best wishes, Pure Cremation Team

Posted 1 month ago

“A sensitive, genuinely caring and completely professional service from initial contact to delivery of the ashes. Great courtesy at a difficult time. I wholeheartedly recommend Pure Cremation.”

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Posted 1 month ago

Thank you for your wonderful review, Stephen. We’re so pleased that you felt truly cared for during such a challenging time. Your recommendation means a lot to us. All the best, Pure Cremation Team

Posted 1 month ago

“Pure honoured Mum’s wishes with compassion and care. At such an awful time, having everything already organised and paid for was a blessing. Everyone one I spoke to was lovely and helped in anyway they could.”

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Posted 1 month ago

Thank you for your kind words, Louise. We're delighted to know that you truly felt supported throughout. All the best, Pure Cremation Team

Posted 1 month ago

“Absolutely brilliant from start to finish Very highly recommended”

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Posted 1 month ago

Thank you so much for your lovely feedback and recommendation. Best wishes, Pure Cremation Team

Posted 1 month ago

“I cannot speak too highly of your company’s attention to detail in the treatment of my late wife. Every detail went perfectly and I was most happy with the service from Rebecca Soroush who kept all your companies promises so that the whole process went exactly as promised. Thanks once again, I would have no problem recommending Pure Cremation to any person in my position.”

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Posted 1 month ago

Thank you so much for your incredibly thoughtful review, Leslie. We are honoured to have been able to support you during such a significant time, and we’re thrilled to hear that Rebecca made the process as smooth as possible. Kindest regards, Pure Cremation Team

Posted 1 month ago

“They are caring supportive and really know how to deal with people”

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Posted 1 month ago

Thank you so much for your touching review. Your feedback means the world to us. Best wishes, Pure Cremation Team

Posted 1 month ago

“Absolutely fantastic from start to finish. Extremely professional and very supportive at your time of loss. Nothing was too much trouble when calling them and kept you up to date of your loved ones journey throughout taking the stress away. Highly recommend.”

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Posted 1 month ago

Thank you so much for your heartfelt feedback. We're truly grateful for your kind words and are delighted to hear that our team could provide you with the support and professionalism you needed during such a difficult time. Kindest regards, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 6,042 reviews