Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,056 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rachel and Danielle made the whole cremation process very easy, I was kept well informed throughout the process. I was so impressed with the work of Pure Cremation, I intend to set up the same process for myself.”

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Posted 2 months ago

Thank you for sharing this lovely feedback. We’re so pleased that Rachel and Danielle supported you so well and that you felt fully informed throughout. It means a lot that you were impressed enough to arrange the same for yourself. Best wishes, Pure Cremation Team

Posted 2 months ago

“Excellent ten out of ten”

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Posted 2 months ago

Thank you for your ten out of ten rating! Your feedback is very important to us, and we're delighted that you were satisfied with the service provided. Kindest regards, Pure Cremation Team

Posted 2 months ago

“An amazing caring service ❤️”

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Posted 2 months ago

Thank you for your wonderful feedback. It has been an honour to support you. Take care, Pure Cremation Team

Posted 2 months ago

“I was really pleased with the way everything was handled. It was exactly as advertised and am very happy with the service . Everyone I spoke to was very friendly and helpful. Thank you for making this sad time so easy.”

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Posted 2 months ago

Thank you, Marion. It's touching to know that we could make this sad time a little easier for you. Best wishes, Pure Cremation Team

Posted 2 months ago

“I have only positive things to say about Pure Cremations. All the operatives, on the phone and in person were respectful, considerate and compassionate.”

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Posted 2 months ago

Thank you so much for your positive feedback. It's great to hear that our team was able to provide you with the respectful and compassionate support you needed. All the best, Pure Cremation Team

Posted 2 months ago

“We previously used PC for our dad. The process and outcome was very poor, not at all what we expected. We complained and the complaint was upheld and they shared the changes they were making to save other families having a similar experience. We have just used them for our mum and the process and outcome from start to finish was exemplary. They have obviously taken account of what they needed to do and we are very happy with how they handled mum’s case.”

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Posted 2 months ago

Thank you for sharing this feedback with us. We’re very grateful you gave us the chance to make things right and that the changes we put in place have made a positive difference. Thanks again for your kind words about the support provided during the care of your mum. All the best, Pure Cremation Team

Posted 2 months ago

“..........”

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Posted 3 months ago

Thank you for taking the time to leave us a review; we truly appreciate the five-star rating. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure cremation assisted me with everything from start to finish I didn't have to do a single thing which at the time I was so upset I couldn't think straight for myself I will be forever grateful for the bereavement team taking all the worry off my shoulders. I would highly recommend them”

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Posted 3 months ago

Thank you for your lovely review. We’re so glad that we could take the worry off your shoulders and support you when it was most needed. Best wishes, Pure Cremation Team

Posted 3 months ago

“Made the whole process easy. Kept fully informed throughout. The customer service has been exceptional.”

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Posted 3 months ago

Thank you very much for your wonderful review, Judith. We are glad to know that we made things easier for you and kept you informed at every step. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Excellent first class service was informed at all times ,my husbands ashes was delivered personally ,would recommend your services”

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Posted 3 months ago

Thank you for your excellent feedback. We're thrilled to hear that you felt informed and supported throughout. Your recommendation means a lot to us. Kindest regards, Pure Cremation Team

Posted 3 months ago

“They was absolutely 💯 amazing. They did everything for me as I didnt have a clue where to start or what to do thank you soo much”

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Posted 3 months ago

Thank you so much for this lovely feedback. We're glad our guidance and support made a positive difference during this time. All the best, Pure Cremation Team

Posted 3 months ago

“Following the death of a parent they arranged the collection of the body, carried out the cremation and returned the ashes in a tasteful container. They also returned the wedding ban. The whoe process was done in a sensitive way. Wouldn't have thought to use them, but both parents had dementia and seemed wrong to have an attended funeral when the surviving parent couldn't attend.”

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Posted 3 months ago

Thank you for sharing your experience. It's good to know that you felt the arrangements were handled with great sensitivity and care. Kindest regards, Pure Cremation Team

Posted 3 months ago

“We found Pure Creation very helpful, friendly and considerate. They helped make a very stressful time easier to deal with from the moment we rang them to the time they personaly brought our son home.”

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Posted 3 months ago

Thank you so much for your touching feedback. We’re glad that we could help ease your stress during such a difficult time. Your kind words about our support and care mean a lot to us, and we’re honoured to have been able to support your family. Best wishes, Pure Cremation Team

Posted 3 months ago

“Pure Cremation were efficient throughout the whole process. Kept me fully informed, caring and considerate staff. My only very slight concern was they took a long time to answer the phone but they do respond if you request a call back. If you don’t want a funeral, this is very seamless process. I would recommend Pure Cremation.”

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Posted 3 months ago

Thank you so much for your wonderful review, Julie. It's lovely to know that you found our team caring and efficient at every step. Your feedback regarding our phone response times is appreciated, and we will pass this on to the relevant team to take on board as we are always striving to improve. Take care, Pure Cremation Team

Posted 3 months ago

“Pure Cremation caried out ther services which were requested by my friend who wanted to plan in advance of her failing health . They performed each step of her journey extremely professionally with personal touches. Each step was explained to me at the beginning and again as the difffering stages approached . I was made to feel comfortable about asking any questions....nothing was too much trouble. In due course my friends ashes were returned in person by a lovely lady who understood ,she exuded courtesy and compassion as did ALLthe staff . I cant thank them enough for making a daunting task easier. Going forward I will be booking my own plan with Pure cremation .”

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Posted 3 months ago

Thank you so much for your heartfelt review. It's wonderful to know that we could make this difficult time easier for you with the help of our caring and helpful team. Kindest regards, Pure Cremation Team

Posted 3 months ago

“From our first phone call to the returning to me John's Ashes everyone as been polite, caring and understanding of our feelings. Pure Cremations were true to their adverts. I was so pleased how the two gentlemen who collected John were so respectful. They left John's bed so tidy and placed one of our family photos against his pillow. While one of the gentleman came to tell me they were ready to go, the other one was standing at the back of the ambulance with his hands together waiting. I thought that so touching and I knew John was in safe hands and going to taken care of. I have one concern, no one mentioned that you don't dress the deceased.”

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Posted 3 months ago

Thank you so much for taking the time to share your experience with us. We're delighted that you appreciated the care and professionalism shown by our wonderful team, including the small touches like placing a family photo against John's pillow. We also truly value your feedback regarding the dressing of your loved one. We will consider this and look for ways to make this information clearer for families in the future. All the very best, Pure Cremation Team

Posted 3 months ago

“Excellent communication, pleasant and compassionate staff, a pleasure to deal with at this awful time, highly recommend.”

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Posted 3 months ago

Thank you for your kind words. We truly appreciate your feedback about the compassion shown by our team during this challenging time. Your recommendation also means the world to us. Best wishes, Pure Cremation Team

Posted 3 months ago

“Compassionate, caring wonderful organisation professional to a fault”

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Posted 3 months ago

Thank you so much for your wonderful feedback. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Right from the very first point of contact I have nothing but praise for pure cremation, they are kind caring and considerate and they make you feel you can ask them any question however silly it may feel to you. Thank you again for making a very sad occasion run as smoothly as it possibly can.”

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Posted 3 months ago

Thank you so much for your touching review. We are truly grateful to know that our team could provide the kindness and support you needed. Your words assure us that we are making a positive difference to the families we serve. All the very best, Pure Cremation Team

Posted 3 months ago

“I found the prosess very easy and the people were very friendly”

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Posted 3 months ago

Thank you for your great feedback. We are delighted that you found the process easy with the support of our friendly team. Kindest regards, Pure Cremation Team

Posted 3 months ago

Pure Cremation is rated 4.8 based on 6,056 reviews