Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,043 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff we4e wonderful, so professional and when my mum was delivered back to me they were so lovely, even offered to sit with me, thank you so much xx”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review, Vickey. We’re grateful to hear that our staff were able to provide you with support during such a sensitive time. It means a lot to us to know we could offer comfort when you needed it most. Kind Regards, Pure Cremation Team

Posted 1 month ago

“Very good, caring service. I felt my dad was well looked after and communication throughout was excellent.”

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Posted 1 month ago

Thank you for your kind words, and we're honoured to have been able to care for your dad. Communication is so important to us, and we're pleased to know it made a difference during this time. Your appreciation means a lot to our team. Kind Regards, Pure Cremation Team

Posted 1 month ago

“Exceptional service from start to finish. The staff were incredibly caring and made a very emotional time much easier to navigate. I highly recommend this company for their expertise, professionalism, and—above all—their outstanding team”

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Posted 1 month ago

Thank you so much for your heartfelt review, Daniel. We're pleased to hear that our team was able to make such a difficult time a little easier for you. Your recommendation means the world to us. Kind Regards, Pure Cremation Team

Posted 1 month ago

“I was very impressed with the care, attention and thoughtfulness of everyone I dealt with at such a difficult time. Thank you so much”

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Posted 1 month ago

Thank you for your wonderful review, Fiona. We are so pleased to hear that our team was able to provide the support you needed during this difficult time. Your kind words truly mean a lot to us. Kind Regards, Pure Cremation Team

Posted 1 month ago

“Everything was carried out with up most respect and with no problems.”

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Posted 1 month ago

Thank you for your kind review, David. Your trust in us during this time is greatly appreciated. Kind Regards, Pure Cremation Team

Posted 1 month ago

“Excellent service from start to finish. Danielle was amazing and so helpful on the phone when we originally made contact. She then kept in touch every step of the way letting me know what was happening and when. When it was time for my Dad’s ashes to be returned Rick rang in the morning to give a rough idea of when he’d arrive - he was great and so respectful. I would highly recommend the service it perfectly met our requirements and was exactly what my Dad wanted - thank you so much”

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Posted 1 month ago

Thank you for your lovely review, Sarah. We are truly touched to hear that Danielle and Rick provided such exceptional support during this difficult time. It's wonderful to know that we could meet your needs and honour your Dad’s wishes. Your recommendation means so much to us. Kind Regards, Pure Cremation Team

Posted 1 month ago

“At such a difficult time, Pure Cremation were just wonderful. Professional at all times, kind and considerate, they made the whole process, from collection to delivering the ashes, as painless as possible. I can’t thank them enough!”

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Posted 1 month ago

Thank you for your heartfelt review, Nick. We're so glad to hear that our team was able to provide you with kindness and professionalism during such a challenging time. Your appreciation means a lot to us. Kind Regards, Pure Cremation Team

Posted 1 month ago

“Highly recommend, compassionate and very informative on the whole process”

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Posted 1 month ago

Thank you for your kind review, Martin. We're delighted to hear that you found our team compassionate and informative throughout the process. Your recommendation is truly appreciated. Kind regards, Pure Cremation Team

Posted 1 month ago

“From start to finish they were wonderful. Couldn't thank them enough, would highly recommend.”

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Posted 1 month ago

Thank you for your wonderful review, Denise. We are so grateful for your kind words and pleased to hear that you had a positive experience with us. Your recommendation means the world to us. Kind Regards, Pure Cremation Team

Posted 1 month ago

“Compassionate.. kind.. and very caring from the minute I called them regarding my dad. Updated regularly on what was happening Can’t thank them enough helping me get through this sad time.”

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Posted 1 month ago

Thank you for your touching review, Rachal. Take care, Pure Cremation Team

Posted 1 month ago

“I have unfortunately used pure cremation twice in the last four months once for my step dad and once for my mum, I found them to be very caring , and listened to my wishes , the lady Nicola who brought my mum home is a credit to pure cremation, she listened and was able to give me lots of reassurance when I became upset”

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Posted 1 month ago

Thank you for taking the time to share your experience. We’re so sorry for the losses you’ve been through in such a short space of time. It’s lovely to know Nicola’s care and reassurance made a difference when you needed it most. Take care, Pure Cremation Team

Posted 1 month ago

“Very good and caring treat everyone with kindness and respect from start to end thank you so much”

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Posted 1 month ago

Thank you for your heartfelt feedback, Marion. We truly appreciate your kind words about our team's care and respect throughout the process. It means a lot to us to know that we could provide support during this time. All the best, Pure Cremation Team

Posted 1 month ago

“I thought everyone I spoke to at Pure Cremation was very respectful. I liked how they kept me updated at each stage and even the terminology of "your mum is now staying with us" once she had been collected from the hospital was nice, at a very stressful time.”

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Posted 2 months ago

Thank you for sharing such kind feedback. We’re pleased to know you felt treated with respect and that the updates at every stage brought you comfort. Small touches in the way we communicate really matter, and it’s lovely to hear that this helped make things feel a little easier for you. Best wishes, Pure Cremation Team

Posted 1 month ago

“Very impressed with the smooth service from start to finish- great communication & empathy.”

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Posted 2 months ago

Thank you so much for your wonderful review, Michele. We’re delighted to know that our team met your expectations with a smooth service and empathetic communication. All the best, Pure Cremation Team

Posted 1 month ago

“Having had no plan in place at recent death of my wife , spoke to Pure who kindly set one in place immediately . They came to address at which wife was resident at 2130 hrs approx to collect her . Kept me in touch with each part of operation as we went and delivered her ashes back to me as arranged . I would thoroughly recommend service as second to none . All staff helpful friendly and extremely good at their job . Many thanks for superb service”

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Posted 2 months ago

Thank you very much for sharing your experience. It’s good to know that our team could provide the care and communication you needed. Kindest regards, Pure Cremation Team

Posted 1 month ago

“so so helpful and friendly....very sympathetic....ashes returned personally by a lovely lady....everything PERFECT at this terrible time ...THANKYOU...Suzanne and Simon Reay”

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Posted 2 months ago

Thank you so much for your kind feedback. We’re truly grateful for your heartfelt words and are glad to hear that our team could provide the support and empathy you needed during this challenging time. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure Cremation provided such a caring and informative service. Everything was explained clearly, handled with compassion, and made much easier during a very difficult time. I would highly recommend them.Pure Cremation provided such a caring and informative service. Everything was explained clearly, handled with compassion, and made much easier during a very difficult time. I would highly recommend them.”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We're so pleased to hear that we could provide clear guidance and support when it mattered most. Your recommendation means a lot to us. Best wishes, Pure Cremation Team

Posted 2 months ago

“I was so impressed how caring and personal pure cremation was. I found them so supportive and sensitive and professional. So pleasantly surprised. Highly recommend.”

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Posted 2 months ago

Thank you for your amazing feedback. We're glad you felt cared for and supported, and it's wonderful to know that the service felt personal to you. Kindest regards, Pure Cremation Team

Posted 2 months ago

“The whole process has been very smooth, helping the family to cope at this difficult time. From the team that picked up our loved one, to the ashes being bought back to us, everyone has been lovley plus very kind and respectful.”

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Posted 2 months ago

Thank you, we’re really touched by your words. It’s so important to us that every family feels cared for, and we’re glad that we could do this for your family. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure Cremation have been nothing but helpful, understanding and comforting after the loss of my husband.They kept me informed the whole time, in the face of several hiccups, non of which were their fault, just official incompetance. They are a company to be recommended. All the staff I dealt with were kind, patient and tried to help in any way they could. Glad I too have a Pure Cremation plan in place. My family will have no worries when it is my time to shuffle off this mortal coil.”

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Posted 2 months ago

Thank you for your thoughtful feedback. We’re so pleased that we could support you with understanding and care. It’s also lovely to know you feel reassured having your own plan in place too, giving peace of mind. All the best, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 6,043 reviews