Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,814 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th August 2025

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“During one of the most difficult times in my life, losing a parent at a young age, pure cremation have been nothing but compassionate, caring and professional. I was completely clueless when ringing them and wasn’t sure what to say or do. Christine guided me through everything and was supportive and kind. Thank you for making this experience more gentle for my family and I and being so kind. I will forever be greatful to Christine”

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Posted 1 month ago

Thank you, Ruby. Your words really do mean so much to us all, and it's good to know that we could make this experience a little easier for your family. Best wishes, Pure Cremation Team

Posted 1 month ago

“Very pleased with pure cremation looked after my late husband kept me informed all the way what they were doing . The lady who brought the ashes back to me was lovely she was called pat.”

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Posted 1 month ago

Thank you so much for your lovely feedback. Pat will be pleased to know that her support made a positive difference. Take care, Pure Cremation Team

Posted 1 month ago

“Fantastic service from start to finish. Extremely helpful and removes all of the stress with a conventional funeral. I will definitely be setting up my own plan soon as I don't want it to be left to anybody else to deal with.”

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Posted 1 month ago

Thank you for sharing your experience with us. It means a lot to know we could help ease the stress and make things a little easier. All the very best, Pure Cremation Team

Posted 1 month ago

“Customer service was professional and courteous. Kept informed from the start. Would definitely recommend.”

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Posted 1 month ago

Thank you for the lovely feedback. We're really glad you felt well looked after and kept up to date at every step. It means a lot to know you'd recommend us to others. Best wishes, Pure Cremation Team

Posted 1 month ago

“A brilliant service, everything went like clockwork from acquiring the body to delivery of the ashes. The ashes handling was compassionate and caring by Brooke. Couldn't thank Pure Cremation enough for their service.”

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Posted 1 month ago

Thank you for such a thoughtful review. We're so pleased everything went smoothly and that Brooke's care and compassion stood out during the return of your loved one's ashes. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Staff were very compassionate and kind. The only issue I found difficult was not knowing the time if the cremation. The lady who returned my loved one was absolutely lovely, thoughtful and very kind.”

Helpful Report

Posted 1 month ago

Thank you for your kind words about our team. We're so glad you felt supported, especially by the lady who returned your loved one home. We’re very proud of our commitment to giving every family a confirmed committal date. However, just like any other crematorium, we’re not able to predict the exact moment when the committal itself will begin. We’ve chosen not to offer approximate times, as these could change significantly and may cause unnecessary worry. That said, your feedback means a lot to us, and we will certainly take it on board as we continue to improve the service we offer. All the best, Pure Cremation Team

Posted 1 month ago

“Mum had previously taken out a funeral plan, some 10 years ago when our dad died. However, about three years ago, Mum decided to have a family chat with my sister and I about cancelling that plan and taking out a Pure Cremation plan instead. This not only gave her back the £4500 she had paid in advance but insured that one day, when the time came we as a family could celebrate Mum‘s life with her ashes when we all felt ready and without the emotion of an old-fashioned funeral. It was also £3000 less! Sadly, for us, the time came in June 2025. Following a very emotional and heartbreaking few weeks Mum passed away. From that moment on dealing with Pure Cremation was so simple and empathic. Every step of the way they treated us with dignity and respect. Mum died at home, so from collecting Mum‘s body to returning her ashes we were kept informed of what was happening and on what dates. I really cannot recommend the service they provide enough. It has made what is a very difficult time for our family far less stressful. Mum‘s ashes were returned by the most lovely young lady, Brooke. Unfortunately, we missed her phone call whilst she was on the way to us. She explained that she likes to ask what music the person she is returning liked, so that if we liked she could play it for them in the car. Mum‘s ashes arrived home in a beautiful degradable box decorated in a picture of lavender - the last time Mum went to the garden centre with my sister she had purchased three lavender plants as at this time she did not know she was so poorly. Brooke explained that they have a selection of pictures, but it brought us comfort to think that Mum had chosen the lavender picture. If you are thinking about a direct cremation please do not hesitate in using Pure Cremation. Wonderful attentive staff, beautiful crematorium and grounds, your loved one returned to you with care. The cost of the cremation plan is exceptional for the service that you receive and once fully paid nothing else will be added.”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words. We are honoured that we could support you and your family during such an emotional time. Knowing that our care and attention helped make things a little easier for your family means the world to us. Best wishes, Pure Cremation Team

Posted 1 month ago

“The service provided was professional but very kind and caring. The young man who delivered Aunties ashes was considerate and polite and explained that the urn was biodegradable . He was very caring. Thank you very much.”

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Posted 1 month ago

Thank you for taking the time to leave a review and for rating us with 5 stars. All the very best, Pure Cremation Team

Posted 1 month ago

“Pure Cremation has been wonderful from first to last. They kept me informed at all times and were very kind. There were no extra charges at all which made everything so much easier. I was told when someone would call and it was always on time. Rick made an appointment to bring the ashes and he made it a very easy experience. I have Pure Cremation for myself and I am telling my friends about. I certainly recommend the company to anyone interested in a lovely ending.”

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Posted 1 month ago

Thank you for sharing your lovely feedback with us, Robin. We're delighted that our communication and service made everything easier for you during this time. Kindest regards, Pure Cremation Team

Posted 1 month ago

“At such a difficult time Pure Cremation made it extremely easy. Very greatful for bringing the ashes back to us in a beautiful box. Thank you for your empathy, kindness and great service.”

Pure Cremation 5 star review on 14th July 2025

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Posted 1 month ago

Thank you for taking the time to share your experience. We are truly touched to hear that we could make this difficult time a bit easier for you. Best wishes, Pure Cremation Team

Posted 1 month ago

“Very efficient and informative but also caring and supportive”

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Posted 1 month ago

Thank you for your positive feedback. It's good to know that you found our service efficient and caring during such a sensitive time. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Fantastic service from start to finish. Cannot praise enough. Would highly recommend.”

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Posted 1 month ago

Thank you for your wonderful feedback. We're glad you found our service fantastic from start to finish. Your recommendation means a lot to us! Best wishes, Pure Cremation Team

Posted 1 month ago

“Done with dignity .”

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Posted 1 month ago

Thank you for this positive feedback. It's good to know that you felt all aspects of our care were provided with dignity. All the best, Pure Cremation Team

Posted 1 month ago

“Pure Cremation looked after my step mother after she died. It was her choice to use them and her choice to have no fuss. They looked after her exectly as she had expressed. Their care and compassion was admirable and nothing was too much trouble. The service they offer is thoughtful and sensitive and everyone I spoke to was very kind. The delivery of her ashes was carried out with the gravitas and thought appropriate to the occasion - I am very grateful to them.”

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Posted 1 month ago

Thank you for your positive review, Lorraine. We're touched that we were able to honour your stepmother's wishes with the care and compassion she deserved. Take care, Pure Cremation Team

Posted 1 month ago

“Everyone I dealt with was very kind and helpful and the whole process was extremely smooth.”

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Posted 1 month ago

Thank you so much for your kind words. We're pleased that we were able to make this a smooth process for you and provide the support you needed. Best wishes, Pure Cremation Team

Posted 1 month ago

“Seamless in a very sad and distressing time.”

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Posted 1 month ago

Thank you for your kind words, Polly. We're truly glad to hear that we could provide a seamless experience at this time. All the best, Pure Cremation Team

Posted 1 month ago

“I found these very helpful easy to talk too everything was so straigh forward.”

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Posted 1 month ago

Thank you for the wonderful feedback. It's great to know you found our team easy to talk to and the process straightforward. Kindest regards, Pure Cremation Team

Posted 1 month ago

“I lost my dear friend Dudley and it was a terrible time but the staff at pure cremation were so brilliant with how the handled everything from the start until they delivered his ashes back to me, thank you so much. Brad”

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Posted 1 month ago

Thank you for sharing your experience. It was an honour to support you and to care for your dear friend, Dudley. Best wishes, Pure Cremation Team

Posted 1 month ago

“Very friendly and helpful company they made a sad situation easier to cope with and very simple when your mind is in trauma Thank you 😊”

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Posted 1 month ago

Thank you so much, Karen. We're pleased that we could make this sad time easier to cope with. All the best, Pure Cremation Team

Posted 1 month ago

“Very caring and helpful.”

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Posted 1 month ago

Thank you for your review. It's good to know that you found our team caring and helpful at this time. Best wishes, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 5,814 reviews