Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,056 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and I had used Pure Cremation before and had no doubts about using them when the time came. We didn't wish to take out a pre-paid plan and when my husband passed away peacefully at home I called them within a couple of hours. They were very kind, explained everything clearly, and a local funeral director collected him from home a few hours later. I was informed when he had been moved to Andover and Pure Cremation kept me updated at every stage. His ashes were returned to me 17 days after his cremation and I feel far happier knowing that he is back home with me until my time comes and then our ashes will be scattered together by the family. A traditional funeral can be very difficult when you are already feeling so raw and vulnerable and Pure Cremation offered us the ideal solution. We celebrated his life without the stress of a funeral and I wouldn't hesitate to recommend Pure Cremation. On the day he was cremated I looked online at the crematorium in Andover and was very impressed with the location and the facilities and knew he was in safe hands. Thank you, Pure Cremation.”

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Posted 2 months ago

Thank you for sharing such a moving account of your experience with us. It means a great deal to know that we could provide the support you needed and help you celebrate your husband’s life in a way that felt right for you and your family. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Excellent service throughout, i would highly recommend. Only thing they could do better is supply a better urn as it looks like a plastic cereal box so we had to buy one separately but everything else was great.”

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Posted 2 months ago

Thank you for your feedback and recommendation. It's good to hear that you found our service to be excellent throughout. We also really appreciate your feedback regarding the urn. We'll take this on board as we continue to improve our service. Best wishes, Pure Cremation Team

Posted 2 months ago

“Very pleased how you handled my brother's funeral. Very professional and made things easier for myself and my family.”

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Posted 2 months ago

Thank you, Valerie. We're so glad to hear that our professional support made this difficult time a little easier for you and your family. Your kind words mean a lot to us. All the best, Pure Cremation Team

Posted 2 months ago

“Did exactly what they said they would. Trouble free dealings.”

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Posted 2 months ago

Thank you for your positive feedback and five-star rating. Best wishes, Pure Cremation Team

Posted 2 months ago

“Absolutely amazing, took care of everything from start to finish, kept us up to date on everything, highly recommend, 5 star treatment, couldn't of asked for a better company 😊”

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Posted 2 months ago

Thank you for your incredible feedback. We're delighted to hear that you felt well taken care of at every stage. Providing the best possible support to our families is what we strive for, and it's wonderful to know we met your expectations. All the best, Pure Cremation Team

Posted 2 months ago

“Brilliant service from day 1”

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Posted 2 months ago

Thank you, Harkamal. Your positive feedback means the world to our entire team. Take care, Pure Cremation Team

Posted 2 months ago

“Excellent service, kind, compassionate, explained everything, offered compassion and comfort. Made a terrible time, easier. I can not thank everyone we spoke to highly enough, especially Linda, who I spoke to 1st, I’d just list my grandad and then 3 months later my dad, I was struggling to cope, her kind words, kept me going.”

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Posted 2 months ago

Thank you for this wonderful feedback. We are truly touched to know that Linda’s compassionate support helped you during such a difficult time. It's our priority to provide comfort and understanding, and we’re grateful that we could be there for you. All the best, Pure Cremation Team

Posted 2 months ago

“Thank you for all the help and delivery”

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Posted 2 months ago

Thank you for your kind words, Christopher. We're glad to hear you found our support helpful throughout the arrangements. Kindest regards, Pure Cremation Team

Posted 2 months ago

“From my first phone call a couple of hours after my husband died to last Thursday when his ashes were delivered home, I can only say this was the best, most dignified way for us as a small family and for my husband to end his lifes journey in the care of Pure Cremation.All the staff without exception were so sensitive and caring throughout and seem able to judge how to converse with different people in different ways. My husband was collected by two really special men in an immaculate vehicle, the dignity offered in such a small space was perfect as was their manner and explainations through the whole process of receiving my husband in to their care, I followed my husband with our dogs to the vehicle after which they took a step back once the vehicle doors were closed, to bow their heads in respect. No hurry, just calm in the time that was at my choosing, no question was too much, nothing was too much trouble. My husband left his home and garden he once loved as he always said he would, at the end of his days. I can not explain how the staff made even the paper work a pleasant necessity and everything that followed was as much or as little as I as an individual needed. This company is as perfect as you could want ...if simplisity, care and dignity beyond and above certainly my expectations, was the hope then Pure Cremation achieved this and more. Thank you all for looking after my husband for a while longer than we thought, because of a hold up until the death certificate was received, your reassurance of care being ongoing no matter what was much appreciated. A truly simple perfect way to end a lifes chapter...thank you Pure Cremation and all your amazing staff who were indeed well chosen for their role and how to treat people at a time of stress and sadness.”

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Posted 2 months ago

Thank you so much for your heartfelt review, Maureen. We are truly honoured to have been able to support you during such a challenging time. It's wonderful to know that our team provided the dignity and care you were looking for, and your appreciation for their sensitive approach means a lot to us. Thank you for trusting us to be a part of your husband’s journey. All the very best, Pure Cremation Team

Posted 2 months ago

“No problems at any stage of the process. All enquiries met with straight understandable answers”

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Posted 2 months ago

Thank you for sharing your experience, Christopher. We're delighted to hear that you found the process smooth and our answers clear and straightforward. Kindest regards, Pure Cremation Team

Posted 2 months ago

“My late husband Steve was treated with respect and dignity, the team at pure cremation were very respectful of our wishes from the very start.”

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Posted 2 months ago

Thank you for taking the time to share your touching feedback. It's good to know that we could provide Steve with the respect and dignity he deserved and that you felt supported by our caring team. All the best, Pure Cremation Team

Posted 2 months ago

“Very helpful going through all of the process kept me informed about everything and very nice people to deal with in not so good circumstances thank you pure cremations for all of your kindness and understanding would recommend to anyone”

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Posted 2 months ago

Thank you for your wonderful review, David. We're glad to know that our team was able to provide the support and kindness you needed at this time. Best wishes, Pure Cremation Team

Posted 2 months ago

“They were very professional and friendly”

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Posted 2 months ago

Thank you for this great feedback. We're pleased you found our team professional and friendly. Take care, Pure Cremation Team

Posted 2 months ago

“Great communication throughout the difficult process”

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Posted 2 months ago

Thank you for your positive feedback, Helen. Best wishes, Pure Cremation Team

Posted 2 months ago

“Here’s a polished version of your review for Pure Cremation: ⸻ ⭐⭐⭐⭐⭐ We found Pure Cremation to be professional, empathetic, and very understanding throughout. The whole process from start to finish was excellent and handled with care. The price we were quoted was exactly what we paid, with no hidden costs. We would not hesitate to recommend them to others.”

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Posted 2 months ago

Thank you for sharing your experience with us. It's great to hear that you found our team professional and understanding at every step. Your recommendations are also greatly appreciated. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Pure Cremation Ltd have been amazing with us from the very first phone call arranging a pure cremation, to the day our family member was returned home to us. A very supportive team, compassionate and caring communication updating us every step of the way. They looked after our family member well, with dignity and pride.”

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Posted 2 months ago

Thank you for sharing such thoughtful words. We’re so pleased that our team could provide compassionate support and clear updates at every step. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Every single person I spoke to was so kind, helpful and respectful, and calmed me when I was anxious ….”

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Posted 2 months ago

Thank you for sharing your experience with us. It truly means a lot to know that we could offer kindness and reassurance when you needed it. We’re glad that each person you spoke to made you feel supported and respected. All the best, Pure Cremation Team

Posted 2 months ago

“SERVICE BEYOND ANYTHING YOU CAN IMAGINE. MANY THANKS TO ALL WITHIN PURE CREMATION FOR A SERVICE WELL DONE.”

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Posted 2 months ago

Thank you so much for your kind words. We're grateful to hear that you felt our service exceeded your expectations. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure cremation showed understanding and professionalism and empathy during a sad time when my father passed away. I would highly recommend pure cremation to any family who are wondering who to choose to cremate their loved one(s).”

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Posted 2 months ago

Thank you for your lovely feedback. Losing a parent is never easy, but we are glad to hear that our team could offer understanding and support when it mattered most to your family. Kindest regards, Pure Cremation Team

Posted 2 months ago

“I highly recommend Pure Cremation. They were in regular contact, warm and sensitive and the lovely young women who delivered the urn was kind, warm and sensitive.”

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Posted 2 months ago

Thank you for sharing this feedback with us. It’s wonderful to hear that we could provide the care and sensitivity you needed. The team member who returned your loved one's ashes will be pleased to know that her thoughtfulness stood out to you. All the best, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 6,056 reviews