Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,805 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th August 2025

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They took care of my mum and was very professional even when it came to returning her ashes the lady was understanding and was happy to hear about my mum's life and achievements I would recommend this service to all my family and friends”

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Posted 2 weeks ago

Thank you for taking the time to share your experience with us. We're pleased that you found our team to be so caring and professional at each step of this journey. We aim to treat all families who turn to us with the same level of respect and care that we would want for our own family, and we're glad this came across. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“At a very difficult time it was re-assuring to know that the team at Pure Cremation were there to help. They took charge of everything and in such a caring way. All references to my husband were done in a very respecful way. You never want to be in this situation but if you are it is comforting to know that your loved one is being cared for with professionalism and respect.”

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Posted 2 weeks ago

Thank you, Alison. It's good to know that having our support provided you with reassurance at a very difficult time. All the best, Pure Cremation Team

Posted 2 weeks ago

“Professional understanding with friendly staff”

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Posted 2 weeks ago

Thank you for such lovely feedback about our team. It is greatly appreciated by us all here at Pure. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“A very well run company very professional and caring people A+”

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Posted 2 weeks ago

Thank you so much for your wonderful review. We’re delighted to hear that you found our team to be professional and caring. Your support means a lot to us. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“Very professional and understanding when my wife died she was treated with the utmost respect and I was kept informed at all times”

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Posted 2 weeks ago

Thank you for your heartfelt review. We truly appreciate your kind words and are glad to know that our team could provide the professionalism and understanding you needed throughout. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“My dad had already sorted a Pure Cremation some years ago and made me carry the Pure Cremation card in my wallet, so when my dad passed away recently I called the number on the card on the same day and from there on Pure Crematiion took care of everything, leaving me time to deal with other matters and to grieve in the way I needed to. Pure Cremation were warm and caring every ste of the way and made a very difficult time a little bit easier”

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Posted 2 weeks ago

Thank you for your kind feedback. Your kind words really mean a lot to our entire team. We’re glad we could be there to take care of everything and support you through each step. Take care, Pure Cremation Team

Posted 2 weeks ago

“Pure Cremation were absolutely fantastic from the minute dad passed away all the way through to dad’s ashes being returned. Great communication throughout”

Helpful Report

Posted 2 weeks ago

Thank you for your touching feedback, Steven. We’re really pleased to know you felt supported from the very start right through to the return of your dad’s ashes. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“Amazing company. My mum didn’t have a plan in place, but had told me she wanted a Pure Cremation. The morning that she passed, I googled Pure Cremation and called to start the process, which they made very easy, considering the circumstances. After half an hour on the phone, going through the necessities, all was arranged and paid for. Mum was collected that afternoon and taken midway to Bury St Edmond’s (we live in Norfolk). I was contacted by phone within the week to advise of the next step, which was that once they had received the ‘green form’ she would be collected and taken into their care in Andover, ready for the committal. They called again within a few days, when she was in their care and advised the committal date. The ashes did take a little longer than their 7-21 day period to be ‘hand delivered’, only because of the area I live in and that a representative did have to have an overnight stay. I was sent an email 2 days before, giving me an 4 hour window for delivery. I was then called the morning of delivery to be given a more definite time. I had paid for 2 urns, which are eco friendly and pretty. The representative was friendly and compassionate. I couldn’t have wished for a better service. Thank you so much for taking care of my mum ❤️ Highly recommend”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience with us. It's wonderful to know that we could make the process straightforward when you needed it most. It also means a lot to hear that you felt well supported every step of the way, from the first call through to the care and hand return of your mum’s ashes. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“The attitude and thoroughness of the staff mostly on the phone was exemplary. I was unable to carry out duties myself so found myself in Pure Cremations hands; I couldn’t have wished for more. A massive thank you from myself to everyone involved.”

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Posted 2 weeks ago

Thank you so much for your excellent feedback. We’re truly grateful to have been able to support you when you needed it most. It’s an honour to have helped during such an important time. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“Everyone I spoke to were very friendly and helpful”

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Posted 2 weeks ago

Thank you for this positive feedback. It's lovely to know that everyone you spoke to was friendly and helpful. We are very proud of our supportive team and we're glad this was your experience. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“I cannot fault anything.”

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Posted 2 weeks ago

Thank you so much, Hazel. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“You gave my mum the funeral she wanted And was safely delivered back home in a beautiful box I had wendy looking after my mum she was amazing kept me in the loop with everything Thank you so much”

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Posted 2 weeks ago

Thank you for your kind words. We’re really glad Wendy was there to support you and keep you updated throughout. It's also wonderful to know that we were able to help in fufilling your mum's wishes. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“The whole process from start to finish was superb. From the first call after my mum had passed away that morning, to the 2 men who came to collect her remains. Their compassionate and reverential treatment of mum and our family at the most heartbreaking time of our lives was wonderful. The communication throughout the whole process, letting us know what was happening at every stage was done with care and understanding. Finally the return of mums ashes by a lovely caring man who sat and listened to my dad and I talking about mum without rushing to leave. I cannot say enough how impressed my family are with Pure Cremation and i have already organised my own policy with them. Thank you. 100% impressed.”

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Posted 2 weeks ago

Thank you for taking the time to share your experience of our care. We’re truly honoured to have been able to support your family at every step. We’re also grateful for your trust in arranging your own plan with us. All the best, Pure Cremation Team

Posted 2 weeks ago

“I cannot speak highly enough of Pure Cremation. They were sensitive, professional and provided an excellent service. All staff are clearly well trained to support families at this sad time. From the people who I spoke to on the phone to the gentlemen who collected my dad. I would highly recommend this company and I am glad mum has already sorted out a plan too.”

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Posted 3 weeks ago

Thank you for such thoughtful feedback. It means a lot to hear that everyone you spoke to made a positive difference during this time. Best wishes, Pure Cremation Team

Posted 2 weeks ago

Helpful Report

Posted 3 weeks ago

Thank you for such thoughtful feedback. It means a lot to hear that everyone you spoke to made a positive difference during this time. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“Very proud of you for looking after my mum”

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Posted 3 weeks ago

Thank you for your touching feedback, Yvonne. It truly means a lot to know we were able to care for your mum in a way that made you feel proud. Take care, Pure Cremation Team

Posted 2 weeks ago

“From beginning to end the service has been very good, attentive, supportive, informative. Couldn’t fault anything.”

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Posted 3 weeks ago

Thank you for your lovely feedback. We're really pleased to know you felt supported and well looked after throughout. It means a lot to hear that everything met your expectations from start to finish. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“Compassionate and professional in unfortunately and difficult times. I was kept informed every step of the way.”

Helpful Report

Posted 3 weeks ago

Thank you for your kind feedback. We're glad to know you felt supported and kept in the loop throughout. It means a lot to us to be able to help when it matters most. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“I found Pure Cremations Staff from my initial enquiry to engaging the company and final receipt of my daughters Ash’s to be helpful respectful supportive and empathetic keeping me fully informed at every significant moment”

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Posted 3 weeks ago

Thank you for sharing this. We really appreciate you taking the time to reflect on your experience. It means a lot to know our team were supportive and kept you well informed throughout. We’re glad we could help make things a little easier during such a tough time. All the best, Pure Cremation Team

Posted 2 weeks ago

“Pure Cremations provided an excellent service, Laura was my first point of contact and she kept me informed every step of the way, Laura was incredibly sensitive and compassionate during a very difficult time.”

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Posted 3 weeks ago

Thank you for your wonderful feedback, especially for the kind comments about Laura. We are delighted that you felt informed at supported at every step. All the best, Pure Cremation Team

Posted 3 weeks ago

Pure Cremation is rated 4.8 based on 5,805 reviews