Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,188 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th August 2026

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure Cremations provide an outstanding service. They have looked after both my mum and dad in our time of loss with such caring and understanding. They keep you fully informed of every step so you don't have to worry about anything and both my parents ashes were returned to me within 4 weeks with complete grace and dignity. I would highly recommend.”

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Posted 5 months ago

Thank you for sharing your experience. We’re so glad we could support you and your family during such an important time and make the process as smooth and dignified as possible. Your kind words mean a lot to our team, and we really appreciate your recommendation. Best wishes, Pure Team

Posted 4 months ago

“I am very satisfied with the service my late brother was provided by pure cremations and the senstive and helpfull way they treated me.It took the stess away during my time of grief Eve Brown”

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Posted 5 months ago

Thank you for your touching feedback. We're glad we could provide sensitive and helpful support during such an emotional time. Kind regards, Pure Team

Posted 4 months ago

“My Husband very recently passed away and I can't thank all the Pure Cremation staff for making the experience a lot easier to cope with. Dealing with compassion and understanding from the moment I called them to returning his ashes. Thank you”

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Posted 5 months ago

Thank you for your positive feedback. It means a lot to hear that our team could provide support and understanding throughout, from your first call to returning your husband’s ashes. All the best, Pure Team

Posted 4 months ago

“kept me updated throughout while mom was in their care”

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Posted 5 months ago

Thank you for sharing your experience. It's wonderful to know that we were able to support you during this time. Best wishes, Pure Team

Posted 4 months ago

“From start to finish, Pure Cremation have been superb. From the call handlers to the team that picked my mum up, to the gentleman that brought my mum back home, I can only simply say THANK YOU! You made the hardest time in our lives that bit easier. Bless you all”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re so glad we could provide support and make things a little easier during such a difficult time. All the best, Pure Team

Posted 4 months ago

“From the initial phone call to the delivery of the ashes the customer service has been exemplary. Highly recommended”

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Posted 5 months ago

Thank you for this great feedback and recommendation. Kind regards, Pure Team

Posted 4 months ago

“Very good as everything was done for me which made me stress free”

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Posted 5 months ago

Thank you for taking the time to leave a review and rate us with five stars. Best wishes, Pure Team

Posted 4 months ago

“Great service great communication and great respect to all your staff & team”

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Posted 5 months ago

Thank you for this lovely feedback. Kindest regards, Pure Team

Posted 4 months ago

“At a difficult time ,all the people I dealt with over the phone or by email your very helpful and understanding. They kept us well informed at every stage of the process and the lady ( sorry I've forgot her name) who returned my father's ashes was excellent. Thank you”

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Posted 5 months ago

Thank you for sharing your experience. We’re so pleased to hear our team were helpful and kept you informed throughout. Kindest regards, Pure Team

Posted 4 months ago

“We chose Pure Cremation following my father’s wishes, as he had arranged everything in advance. When the time came, the entire process was handled with care, professionalism, and respect. From the moment he passed, everything was simple and completely stress-free for our family. We were kept fully informed at every stage, including the collection of his body, the cremation itself, and the safe return of his ashes. Communication was clear and reassuring throughout, which made a very difficult time much easier to manage. We are truly grateful for how smoothly everything was handled and for the dignity shown to my father. I would highly recommend Pure Cremation to anyone considering this service.”

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Posted 5 months ago

Thank you for taking the time to share this. We are truly grateful that we could support you and your family during this difficult time, and that the process felt simple, respectful, and well communicated at every stage. Your recommendation means a lot to us, and we really appreciate your kind words. Kind regards, Pure Cremation Team

Posted 5 months ago

“I should like to thank the whole team for the excellent service provided to me after my mum's recent death. Communications were always clear, timely and above all, caring. I cannot recommend your company highly enough.”

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Posted 5 months ago

Thank you for taking the time to share this. It's good to know that we could provide clear and timely updates at every step. We are also very grateful for your recommendation. Best wishes, Pure Team

Posted 5 months ago

“I found Pure Cremation incredibly helpful during a devastating time for our family. We lost Dad just 11 days after Mum. Mum had already been cremated, and her ashes were due to be returned on March 24th. When Pure Cremation contacted me to let me know they had my Dad, I explained the situation and asked if it would be possible for them to be brought back together. Pure Cremation kindly arranged this, and I am truly grateful for their compassion and excellent communication throughout. Thank you so much for everything you have done for my family.”

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Posted 5 months ago

Thank you for sharing your experience. Losing both your parents in such a short time must have been incredibly difficult, and it’s moving to hear how the team were able to help bring your Dad’s ashes back alongside your Mum’s. We’re so glad that their compassion, care, and clear communication made a difference for your family at such a sensitive time. Kindest regards, Pure Team

Posted 5 months ago

“Again great service from the team. Both my parents were looked after by Pure Cremation and cannot thank you enough as it helps at such a difficult time.”

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Posted 5 months ago

Thank you for sharing your feedback with us. It's nice to read that we could care for your parents with such care and respect. Knowing that the team could make a difficult time a little easier for you means a great deal. All the best, Pure Team

Posted 5 months ago

“Efficient and helpful. We didn't want the "bells'n'whistles" - they did a professsional job for a good price - which is just what we wanted.”

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Posted 5 months ago

Thank you, Pauline. It's good to know that you found our team to be efficient and helpful and that we could provide exactly what you wanted. Best wishes, Pure Team

Posted 5 months ago

“Exactly what we needed. Great communication, they handled all the details and kept us informed. A very personal service including hand delivered ashes. A good value service. Got the logistics out the way so we could focus on arranging a celebration of mum’s life in our own time at our chosen location.”

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Posted 5 months ago

It's great to know that we could provide exactly what you needed, and this allowed you to focus on celebrating your Mum’s life in your own way. Thank you for your wonderful feedback. Best wishes, Pure Team

Posted 5 months ago

“Excellent service from beginning to end,kept upto date, at all times, carried out with a professional approach at all times.”

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Posted 5 months ago

Thank you for your wonderful feedback. We’re so glad that you felt supported and well cared for throughout. Best wishes, Pure Team

Posted 5 months ago

“My brother signed upto Pure Cremation without my knowledge only telling me after all signed up As I was his next of kin I wasnt happy about it but read through the paperwork sent to me at the time When my brother passed away and I contacted Pure Cremation I was very surprised From my first phone call they took over at every stage From advising my brother had been collected to the day and location of the Cremation with calls into just to reassure me Finally my brothers ashes were returned by a very nice lady The ashes being in a nice boxe and very descreet”

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Posted 5 months ago

It's lovely to read that from your very first call, the team were able to take care of everything and keep you informed along the way. Best wishes, Pure Team

Posted 5 months ago

“Excellent service from beginning to end”

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Posted 5 months ago

Thank you for taking the time to share this positive feedback with us. All the best, Pure Team

Posted 5 months ago

“Very kind,very helpful,made a difficult time as easy as possible great service”

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Posted 5 months ago

Thank you for your kind words. We’re glad we could make a difficult time a little easier for you. Best wishes, Pure Team

Posted 5 months ago

Thank you for your kind words. We’re glad we could help make a difficult time as easy as possible and that you felt supported by our team. All the best, Pure Team

Posted 5 months ago

“My whole experience with pure cremation has been amazing from telephone calls to emails and the lady who brought my dads ashes back.I can't thank you enough you have all been so supportive im truly grateful”

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Posted 5 months ago

It's lovely to read that you felt supported by our team and that your dad's ashes were handled with care. Thank you for sharing your experience with us. Kindest regards, Pure Team

Posted 5 months ago

Pure Cremation is rated 4.9 based on 8,188 reviews