Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 5,049 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn't have been happier with the service we received. However maybe rethink the free bag for life when the ashes are delivered its not a good look nor will I use that bag. The container with the ashes could be better looks like something cornflakes are kept in caused great distress for my mother.”

Helpful Report

Posted 1 year ago

Dear Ms Forbes, Thank you for these lovely comments about the service received from our team. We have carefully chosen the ashes container for strength and green credentials, as well as a design that can accommodate our unique ceramic identity disc. Every family has the option to send an alternative urn and we are happy to place the ashes in their chosen container prior to return. This feedback will be passed onto the relevant team and is truly valued, so thank you for sharing this with us. Best wishes, Mia

Posted 1 year ago

“Took care of my brothers cremation efficiently.”

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Posted 1 year ago

It was an honour to care for your brother, thank you for sharing your experience. Kindest regards, Mia

Posted 1 year ago

“We had no idea that we would do a pure cremation but upon the sudden death of my father in law it seemed the appropriate thing to do. The staff on the phone were very respectful of our loss and most helpful although we had not arranged a pre paid service. They kept us in touch with proceedings and dates that he would be cremated. The ashes were returned within 14 days, with and arranged time. All in all we were very happy with the service.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kindest regards, Mia

Posted 1 year ago

“My grade would have been 5 stars but for the fact that it was my late wife's wish that she could help MS sufferers by donating her brain stem and spinal cord for research. This was made plain to Purecremation and stressed that she had to be put in cold storage within 4 hours - however her body was not picked up for 10 hours so the removal of body parts was not possible. Apart from this the service I received was first class - i was kept informed at each stage of the process so that was excellent.”

Helpful Report

Posted 2 years ago

Thank you for your kind words and feedback in relation to your Wife’s arrangements with us. While we always do everything we can to accommodate any form of donation where we are aware this is someone’s wish, sometimes this is not possible given the circumstances around someone’s passing. I can see that as soon as we were informed of your Wife’s passing, although her death had not yet been verified, we attempted to contact the MS Society to understand how we needed to proceed in order to accommodate the donation. As they were unavailable at the time to provide guidance, we then made the decision to bring your Wife into our care as soon as verification had taken place. We are sorry that we were unable to help accommodate the donation on this occasion. Kindest regards, Olivia

Posted 2 years ago

“All staff I spoke to were very helpful and understanding. The only reason I haven't given 5 stars is that I had requested to be told when the cremation had taken place but I ended up ringing after 5 days of not hearing (however, I do appreciate that this was during Easter). Would undoubtedly use Pure Cremation again should the need arise.”

Helpful Report

Posted 2 years ago

Dear Ms Taylor, I agree that communication fell below the standards that we usually deliver, and I offer my sincere apologies for this. Being entrusted with the care of someone's loved one is a privilege and I will speak with the staff involved about the importance of showing this in everything that we do. Kind regards, Mia

Posted 2 years ago

“Everything was professionally and kindly carried out. The only downside was to have my photograph taken with the ashes when they were delivered to me, I thought this was very insensitive and needless”

Helpful Report

Posted 2 years ago

Thank you for these kind comments. Every stage of care is recorded by our dedicated team, including the hand delivery of ashes. This is an extra measure of security as we understand that being entrusted with the care of a loved one is privilege and we will always ensure that our care is carried out in line with their wishes. We do apologise if you found this upsetting, I have passed on your valued feedback to our Senior Management Team to review. Best wishes, Mia

Posted 2 years ago

“Overall a good service but more communication needed. Very easy to organise at a difficult time.”

Helpful Report

Posted 2 years ago

Dear Ms Rudland, Thank you for your valued feedback, we are eager to hear about your experience in your own words and would welcome the chance to speak with you. Please email us directly at customercare@purecremation.co.uk with your loved one's full name and date of birth. Kind regards, Mia

Posted 2 years ago

“Respectful”

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Posted 2 years ago

Thank you for this lovely comment, I am sure others will find it reassuring.  Kind regards, Mia

Posted 2 years ago

“The overall service was very good and empathetic. I was kept informed all the way through apart from a slight glitch with comms right at the end. I would recommend.”

Helpful Report

Posted 2 years ago

The team will be very pleased to hear that their care and support made a difference to your family. We will investigate your comments in more detail to understand how we could have prevented this communication error. With best wishes, Mia

Posted 2 years ago

“Excellent service and lovely people to deal with”

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Posted 2 years ago

Thank you for this lovely compliment. Kind regards, Mia

Posted 2 years ago

“it was as expected, bit sharp with payment request, I know this is a business like any other, except the feelings of grievers must be first priority not the payment.”

Helpful Report

Posted 2 years ago

Firstly, please accept our sincere condolences for your loss. Thank you for taking the time to leave a review. We appreciate your feedback and I have passed it onto our Management Team. Kind regards, Chloe

Posted 2 years ago

“Very considerate throughout the cremation process.”

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Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Olivia

Posted 2 years ago

“the customer service was excellent, the price of the complete cremation was very good. They were very understanding and patient with all requests, we would not hesitate to recommend their services to anyone.”

Helpful Report

Posted 2 years ago

These lovely words will be greatly appreciated by our caring team. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

Helpful Report

Posted 2 years ago

These lovely words will be greatly appreciated by our caring team. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“I choose Direct Cremation as it was what my late husband had requested. I chose Pure Cremation as it had the best reviews. The service received was great, however I had to chase up the Coroner as Pure Cremation left me a voicemail asking if I had heard from them? I called the Coroner office and they stated they had sent the response days ago. I asked them to send again and called Pure Cremation and told them that I had done this and they confirmed the paperwork had just been received and that I should not have chased them up - but why leave a message asking if I had heard?? Other than this they were professional and kept me updated throughout. My husband was returned home by hand delivery and Callum was lovely and ensured I had everything before he left. I would also like to suggest that you ask what container cover you would like for the Urn. Thank you for your service. I recommend PC for Direct Cremations should you need this kind of service”

Helpful Report

Posted 2 years ago

Dear Ms Peowrie, Thank you for this feedback, which is truly valued. I can see from our records that we contacted the coroner on several occasions requesting the necessary paperwork needed, however we had no response. On occasion, we know that the family get an update before we do, so like to check in and see whether they have had any updates while we await a response. We are sorry that this took so long to reach us and we are always as pro-active as possible when trying to obtain the legal forms. We do not allow families to choose the urn photo wrap, as we cannot always guarantee that particular options would be available to us at the time of need. Kindest regards, Mia

Posted 2 years ago

“Overall we were very happy with the service except for the fact that you said you would call on a certain day which did not happen & we had to phone the following day.”

Helpful Report

Posted 2 years ago

Dear Mr Wilks, Thank you for taking the time to share your experience. I agree that communication fell below the standards that we usually deliver, and I offer my sincere apologies for this. Being entrusted with the care of someone's loved one is a privilege and I will speak with the staff involved about the importance of showing this in everything that we do. Kind regards, Mia

Posted 2 years ago

“Very professional with any intimate information treated with the utmost care. I would recommend Pure Cremation Ltd services.”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“Very pleased with all aspects of the Process from start to finish. Kept well-informed throughout. I would use them in the future. I was very comfortable with the gentleman who delivered the ashes, he was very calming and made me feel at ease. Rhoda Campbell”

Helpful Report

Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Best wishes, Mia

Posted 2 years ago

“The overall experience and service were good...but we had a slight delay due to getting paperwork from the hospital, which led to the cremation being delayed by 10 days, but Pure Cremation managed to get the ashes delivered to us in record time. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience. We are please to learn the ashes delivery made up for any delays. Kind regards, Chloe

Posted 2 years ago

“Very professional and kept us updated”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 5,049 reviews