Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,048 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our son of 48 passed away in hospital after a short illness. His passing was expected so no post mortem or coroner was required therefore no reason to delay his cremation. However his commital took place more than a month after his passing causing further anxiety on a family wanting closure. I won't go into detail for the delay as I have no evidence to back up my thoughts. On a positive, when I first contacted Pure Cremation I was dealt with empathy and in a professional manner and by everyone I spoke to when dealing with the formalities thereafter.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your experience, your feedback is extremely important to us. A senior manager will look into the points you have raised. If there's anything else we can support you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 11 months ago

“Good overall service Mum was collected in a timely manner and choice of crematorium was offered . Quick service once dates confirmed and ashes delivered by hand by a lovely lady ! Inconsistent communication- tried to check details on registering the death and had differing advice on whether care home could action”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with Pure Cremation. We sincerely appreciate your kind words about the care and support provided by our team during this difficult time. A senior manager will look into the communication concerns you raised regarding the death registration process. We will discuss your feedback with the relevant team to ensure we maintain the highest standard of care. If there is anything we can do in the meantime, please feel free to contact us at customercare@purecremation.co.uk or call us at 0800 033 7737. Kind regards, Pure Cremation Team

Posted 11 months ago

“This was an easy process to arrange at the beginning but I didn’t realise how long the whole process would take I was a bit shocked. My aunts ashes were given back to me over 4 weeks of her passing I did think it would be a lot sooner. Also I did find I had to chase for updates numerous times as i wasn’t aware of what was happening. However the staff were really friendly whenever I did speak to them.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience, your feedback is extremely important to us. A senior manager will look into the points you have raised. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 year ago

“Overall felt very supported and kept informed of every step in the process.Felt the delivery of the ashes let things down slightly.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Pure Cremation, we greatly appreciate your kind words about the team's care and support at this difficult time. However, we are concerned to hear your concerns around the return of your loved one's ashes. A senior manager will be look into the points you have raised. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 year ago

“At a very stressful time Pure Cremation helped me calmy deal with everything that was a completely new experience.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience and for your kind words. It was truly an honour to support you during this time. Best wishes, Pure Cremation Team

Posted 1 year ago

“Very impressed with the professionalism of PC. The only slight issue I had was that I was informed my Mum’s ashes would be delivered within a one hour window, I made arrangements to be home for that time. Unfortunately they were delivered 40 minutes early and my Husband had to deal with it.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience. We understand how sensitive and important this part of the process is, and we truly value your feedback. We will address your feedback with the relevant team to ensure we offer the highest standard of care. Kind regards, Pure Cremation Team

Posted 1 year ago

“Every thing went as I more or less expected, but a bit disappointed that I was unable to have a time of cremation only the day, so my family and myself had a remembrance vidual on the morning and the afternoon on the day of cremation in order we covered the event.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your valuable feedback. Various factors can influence the time a cremation takes place, therefore we will only confirm the date of cremation. We believe it would be unfair to confirm timings if we cannot guarantee it will proceed as planned. Best wishes, Pure Cremation Team

Posted 1 year ago

“I asked if my wife could be dressed in her favourite dress and was told it would only be laid on top of her whitch i didn't think was very good otherwise I thought it was very smooth the way it all went.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for taking the time to leave a review. We apologise if this part of our process did not meet your expectations. Our goal is to minimize any disturbance to your loved one's body while in our care. Consequently, we do not provide preparation or dressing services. Kindest regards, Pure Cremation Team

Posted 1 year ago

“Thought it took far to long for my mums ashes to come back,then they forgot her rings so had to come back again which was very distressing for us has a family”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We are concerned to hear of your experience. We would like to look into this further and would be grateful if you could contact us at customercare@purecremation.co.uk with your loved one's full name and date of birth. Please include "review" in the email subject. Kind regards, Pure Cremation Team

Posted 1 year ago

“No fuss does what it says. Our mother did not want a service or any fuss over her passing. We are glad we chose pure cremation. They kept us upto date from picking mum up from the hospital to delivering her ashes to us. Very professional and compassionate.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words and for trusting us to carry out your mother’s wishes. We’re glad to hear that our team provided the professionalism and compassion you needed during this time. Best wishes, Pure Cremation Team

Posted 1 year ago

“Very kind and kept me informed. 2 weeks to collect from hospital whuch was longer than I expected but thar probably was the hospital taking so long with paperwork. It was what my brother wanted but would not be for me. Must put after cremation was quick to bring the ashes to me in a lovely container.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review and for your positive feedback. We will review your brother's arrangements to ensure that everything was carried out in line with our expected time frames. Kind regards, Pure Cremation Team

Posted 1 year ago

“Excellent service, community could have been slightly better but overall very good”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A manager will personally look into the points you have raised as communication is such an important aspect of our care. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Best wishes, Pure Cremation Team

Posted 1 year ago

“There was a little delay due to miscommunication regarding a pin in my dads leg. And I never did receive the requested invoice showing my name, to ease the admin required to obtain a bereavement grant. But everything else went smoothly”

Helpful Report

Posted 1 year ago

“We wanted a simple cremation before celebrating my dad's life when his ashes are placed with my mum, grandad and grandma. Pure Cremation gave clear guidance on what was involved and called me (the same person Julia) at each stage. Not having to worry at a difficult time was a great help.”

Helpful Report

Posted 1 year ago

Thank you for this lovely review. We will pass this on to Julia who will be delighted with this personal recognition of the care they have given. Kind regards, Pure Cremation Team

Posted 1 year ago

“Very pleased with the way pure cremation dealt with the whole process, always kept me up to date with each step and so sincere.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, it is heart-warming to hear that we met your needs when it really mattered. Kind regards, Pure Cremation Team

Posted 1 year ago

“Applying was very easy and documentation received easy to understand. Our Mum was in a care home 360 miles away so arrging was simple. Staff were helpful and courteous. My only criticism was when I made the initial call to report Mum's passing. The handler seemed a little confused and unsure what to do, other than that a good service.”

Helpful Report

Posted 1 year ago

Thank you for sharing your review and feedback. We're pleased to hear that arranging care from a distance was simple and that our team were helpful and courteous. Thank you for also bringing the points regarding the initial call to our attention, which will allow us to continue to make improvements to our service. A manager will review the call to understand how we can improve and provide any necessary additional support. Kind regards, Pure Cremation Team

Posted 1 year ago

“Found the staff helpful, kind and understanding.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your positive experience. We appreciate your trust in us and are pleased the team were able to support you. Many thanks, Pure Cremation Team

Posted 1 year ago

“Mum chose pure cremation so we, didn't have to worry about expenses I thought the service was, good the only thing was, they didn't tell us a time on the day of cremation”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback, and for your positive comments. We are very proud of our commitment to giving every family a confirmed committal date, however, just like any other crematorium, we cannot predict the moment when the committal itself will begin. We have taken the decision not to offer approximate times because these might change considerably and result in unnecessary anxiety about all other aspects of our care and communication. We know that many of our families embrace the freedom to choose the perfect time for any moment of reflection and remembrance that suits their own situation. Kind regards, Pure Cremation Team

Posted 1 year ago

“The staff are highly professional, the service is excellent but not giving a rough time for cremation was the only thing we found uneasy as knowing would have helped our family gathering to process the death.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback following your experience. We are unable to offer an approximate time for cremation as this is down to the discretion of the crematorium and might change considerably, resulting in unnecessary anxiety about all other aspects of our care and communication. We know that many of our families embrace the freedom to choose the perfect time for any moment of reflection and remembrance that suits their own situation. Kind regards, Pure Cremation Team

Posted 1 year ago

“I received very sympathetic and professional treatment during phone calls and emails from Pure Cremation, and they made the process easier to deal with. The Pure Cremation Plan had been bought by my mother 5 years ago and all her wishes as stated in the contract were carried out in a very professional manner. I had not been aware that all the cremations took place in Andover so It was a litte stressful that she was stored locally and did not get taken to Andover until 3 days after her passing. I was, however kept informed of all the stages regarding medical documents and the commital date, and the ashes were returned to me by a professional and sympathetic driver employee of Pure Cremation. The biodegradable container with instructions regarding safe dispersal was also very welcome.”

Helpful Report

Posted 1 year ago

Thank you for your kind feedback about the support you received. It's good to know that we could make this difficult process easier for you. Kind regards, Pure Cremation Team

Posted 1 year ago

Pure Cremation is rated 4.8 based on 6,048 reviews