Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,175 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 23rd January 2026

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service from first phone call to the hand delivery of my husband's ashes, in a lovely 100% biodegradable urn, to our home address.”

Helpful Report

Posted 4 years ago

“Absolutely brilliant from start to finish. It suited what my wife wanted "a fuss-free cremation". It was simple and Pure Cremation made it stress-free and took all the hassle of arranging it with other third parties. I've been that pleased with it my sister-in-law and my sister and husband are going to go down the same route. Even the return of the ashes was given thoughtfully. I can't praise the staff enough to all the staff involved The price of the service was another bonus and well worth the money spent compared to the alternative methods. I would recommend Pure Cremation to everyone.”

Helpful Report

Posted 4 years ago

Thank you for this lovely review which means so much to the whole team. We would be honoured to welcome you and other family members as plan holders and regard this as one of the highest compliments anyone can give our service.

Posted 4 years ago

“This was our first experience with pure cremation. My Father's wishes were for a very simple affair. From his passing,to having his ashes back home with us,everything went very smoothly. The staff were so kind and considerate during this sad time. Thank you all.”

Helpful Report

Posted 4 years ago

Thank you for these kind words, Paul. They mean so much to the whole team.

Posted 4 years ago

“I found lack of communication, and also my husband's ashes were not returned within twenty one days as stated so disappointed with that . Gentleman to returned the ashes was very kind .”

Helpful Report

Posted 4 years ago

Dear Mrs Jones, I am sorry to hear that you did not receive the level of communication that you needed during the administration of your husband's arrangements, and I will look into this. We have recruited additional staff so that we can consistently achieve our promised 21-day timescale for the return of loved ones' ashes and I am pleased that this sensitive element of our service was performed with the kindness we all expect. I hope that having your husband home has brought you comfort. Yours sincerely Catherine Powell

Posted 4 years ago

“I Signed myself & my mother up in the summer. Mum died at home at about 17.30 on the 2/11/21 I phoned Pure Cremation at about 19.00. I was answered by a recorded message saying phone back during office hours. I tried again and got the same response. I phoned the next morning during office hours and was transferred to a full mobile answerphone. I phoned again this time I dialed 1 to their sales line and managed to talk to a human and Mum was picked up that morning. If Mum had died over Easter or the Christmas period would she have to have lain there for 5 days. I made a formal complaint to Pure Cremations and asked for a written reply to my complaint. As yet no reply has been recieved. I am now going to try to cancel my funeral. John Keys”

Helpful Report

Posted 4 years ago

Dear John, I want to apologise sincerely for the difficulties that you had in trying to reach us the moment you needed our service. This was caused by our telephone system provider and we have acted as swiftly as possible to change that provider and now all calls are answered in less than a minute, even out of hours. I am very disappointed to hear that you have not had a response to your complaint and I will be looking into this too. You will receive a formal response within 48 hours. Yours sincerely Catherine Powell

Posted 4 years ago

“Excellent service from start to finish. Wonderful, understanding clearly spoken staff. Kept me informed throughout the whole process. Pricing spot on too. Asked for Mom's rings to come back to me and they were hand delivered. Would recommend to everyone.”

Helpful Report

Posted 4 years ago

“Having seen a while back on TV I thought that is what I would like at spoke to my husband and he agreed. Little did I know, a couple of months later I would use them for my husband. One phone call and the smooth cogs started. The company and staff from first call to ashes being delivered were brilliant. I have told people this is also for me. My husband said traditional funerals are too expensive. This is not for what you get. Do it. You won't regret it”

Helpful Report

Posted 4 years ago

“My sister passed away and she didn’t want a ‘traditional funeral’ so her daughter and I chose Pure Cremation. Everything was really easy to arrange and everyone we spoke to on the phone was so sympathetic and respectful, they kept us informed through all the stages and my sister was hand delivered to her daughter in a beautiful box, we are going to plant a tree with a bench in her memory. We wouldn’t hesitate in recommending Pure Cremation.”

Helpful Report

Posted 4 years ago

“My beloved wife died on the 3rd of November at a lovely hospice and was taken to the local hospital . You we’re informed of where to collect her from when I contacted you there was only two things I requested from you that was the date of collection and date of cremation after three days I had heard nothing so telephoned too find out was told the cremation was provisionally booked for 1st December so asked what date will you collect her from hospital and was told normally two days before cremation … which was totally unacceptable it would have meant 26 days in the morgue for her before going into your care . After complaining she was collected after 16 days which is still to long . This caused a lot of needless distress for my family and I at a very sad time . When I phoned to find out if the cremation was going to take place on said date I was told that on the system I was down as not wanting to be told !!! Outrageous !!! . When I rang the day after the cremation (they were supposed to ring me) I was told it might have the scheduling manger would ring me back . Totally shocking service . my wife only chose you because she didn’t want any fuss for us. If only she knew . Minus 5 stars if I could .”

Helpful Report

Posted 4 years ago

Dear Mr Knott, I am truly sorry to hear about your experience which appears to have fallen far short of the service that my husband and I set out to deliver. I will personally investigate how your wife's arrangements were handled, by whom, and why our standards and processes for communication were not followed. Once I have completed my review I will contact you formally. Yours sincerely Catherine Powell

Posted 4 years ago

“I am impressed with the care and sensitivity received in my dealings with Pure Cremations. They listened and gave me appropriate advice tailored to my needs. Very friendly staff, I felt cared for and am grateful to all the staff who dealt with me during this sad time.”

Helpful Report

Posted 4 years ago

“The team delivered on every promise and did it with compassion and kindness; at a distressing time they looked after all the details.”

Helpful Report

Posted 4 years ago

“I phoned the day my auntie passed the professionalism on the phone was outstanding very comforting you collected my auntie the 2 guys turned up had compassion very smartly dressed they made me uncle feel very at ease,you kept me updated with what was happening felt my auntie had gone to very restful place,you returned the ashes to me again 2guys that came very friendly professional I would highly recommend your company your service is outstanding thank you for your support at such a hard time”

Helpful Report

Posted 4 years ago

“Very easy process. Thoughtful and caring staff when I called was very important to me. They could not have been nicer. Having a personal call rather than a text or email at each stage was a comforting touch.”

Helpful Report

Posted 4 years ago

“Thankyou you all so much, everybody was so helpful and very caring and understanding,I couldn't have wished for more.thankyou once again.”

Helpful Report

Posted 4 years ago

“Care and service from start to finish was absolutely wonderful. Thank you.”

Helpful Report

Posted 4 years ago

“From the very first telephone call they were very professional and respectful . I cannot thank you enough for looking after my husband with the dignity and respect he deserved.”

Helpful Report

Posted 4 years ago

“Cancelled my Scottish Friendly policy For no good reason and did not return call when promised.Problem currently being looked into but how can you trust them.Wish I used a reliable company.Policy always paid on time and running for nearly 2years,What happens now”

Helpful Report

Posted 4 years ago

Dear Daphne, I will be investigating this mattter for you urgently. While Scottish Friendly administer the policy we want to ensure that this is done correctly for all of our Over 50's plan holders so they can receive the service they have signed up for. Yours sincerely Catherine Powell

Posted 4 years ago

“From start to finish every member of staff I have had contact with have been amazing. I have been kept informed on everything. The care, respect and compassion shown has been immeasurable. Thank you so much”

Helpful Report

Posted 4 years ago

“just to say I would recommend you everything went well and thank you for bringing my mum back home to me.”

Helpful Report

Posted 4 years ago

“From arranging things for my deceased father, to the collection of his body within hours of his death, through the organising, and planning of his cremation, and the cremation itself, this was a totally professional and caring experience. The 9.00 a.m. slot at our local crematorium was a bit early in the day, but the diy brief service gave time for family and friends to speak if they wished. It was different from other cremations which we have experienced, but it was intimate, and a good way to say farewell. My father's ashes were returned to us at home a few days later. I highly recommend Pure Cremation Ltd, and will use them again when the time arises, thanks for your care.”

Helpful Report

Posted 4 years ago

Pure Cremation is rated 4.8 based on 6,175 reviews