Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,165 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th August 2026

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish with my interacting with pure cremation, was handled with the upmost respect and very professional manner, would highly recommend using this company.”

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Posted 4 months ago

Thank you for your lovely words. It's good to know that you felt respected and well cared for at every step. Best wishes, Pure Team

Posted 4 months ago

“You made an emotional process as easy as possible. Everyone I dealt with via phone, email & in person were kind, caring & compassionate. I have already recommended Pure Cremations to so many people. Thank you”

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Posted 4 months ago

Thank you so much for sharing your experience, Helen. We’re really glad the process felt easier thanks to the care and compassion from our team, and we truly appreciate your recommendations. Kind regards, Pure Team

Posted 4 months ago

“Really good service No frills, no fuss And constant contact Which was great”

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Posted 4 months ago

Thank you for your kind review, Gary. We’re glad to hear the service felt straightforward and that the team kept you consistently informed. All the best, Pure Team

Posted 4 months ago

“Staff are very helpful compassionate and kind. At every stage of the process. I cannot fault anyone. My only concern is the length of time it takes to get ashes back. Mom passed away on 24th March and we didn’t receive her ashes until 26th April. It’s a long way to go for cremation in Hampshire from Wolverhampton I would have hoped there were contracts with local cremation services.”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience. It means a lot to know the team supported you with kindness and compassion throughout, and that they made a positive impression at each stage. While everything was completed within the expected timeframe, we appreciate you sharing how this felt from your perspective. We’ll make sure your feedback is passed on and taken on board. Best wishes, Pure Team

Posted 4 months ago

“Whole process is easy. Very respectful and compassionate. Keep you updated throughout the whole process.”

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Posted 4 months ago

Thank you for this wonderful feedback. Kind regards, Pure Team

Posted 4 months ago

“Kept us informed each step. Gave us the date of the committal in time to hold our own 'celebration of life' on the same date. Kept us up to date with time of return of ashes, delivered by a very respectful member of PC team, dressed appropriately for the occasion. All completed within the 6 weeks advised at the start of the process. We would like to thank everyone involved and would highly recommend PC to others. We will use them again when the time comes.”

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Posted 4 months ago

Thank you for your positive feedback. We’re pleased that you felt informed at every step and able to plan a meaningful celebration of life at the right time for you. Your recommendation means a great deal to everyone involved. Kindest regards, Pure Team

Posted 4 months ago

“Very good communications, and the hand delivery of ashes to your home was very good.”

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Posted 4 months ago

Thank you, Dawn. It means a lot that you felt well looked after throughout, and that the return of the ashes was handled in a way that felt right for you. Kind regards, Pure Team

Posted 4 months ago

“Having heard a great deal about Pure Cremations, i must say i was very happy with service they provided. From start to finish - professional, empathetic, and very courteous. Whilst i live many miles away from my uncle, he was returned to me by one of the staff who again were extremely professional and respectful. I would not hesitate in recommending this service - a massive thank you to all involved.”

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Posted 4 months ago

Thank you for this great feedback. It's nice to know that everything went smoothly and that you found our team professional and respectful throughout. Best wishes, Pure Team

Posted 4 months ago

“Everything went as expected and was very pleased with the way it was handled. Staff were very helpful and extremely pleasant to talk to. I will be using them for myself when the time comes.”

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Posted 4 months ago

Thank you for taking the time to share your experience. We’re glad everything went as expected and that our team were helpful and pleasant to speak with. Best wishes, Pure Team

Posted 4 months ago

“Very caring and compassionate people to deal with.”

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Posted 4 months ago

Thank you for taking the time to share this. It’s wonderful to know that you felt cared for and supported by our team. Kind regards, Pure Team

Posted 4 months ago

“Excellent service from start to end! I feel my mum was cared for throughout with genuine compassion. Would seriously recommend pure cremation! My husband has already paid upfront for his & iam going to start a plan for mine too.”

Pure Cremation 5 star review on 28th April 2026

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Posted 4 months ago

Thank you for your thoughtful review, Sheila. It’s wonderful to know that you felt cared for and that you’d recommend Pure Cremation. Kindest regards, Pure Team

Posted 4 months ago

“Caring and professional when needed also takes away the worry of dealing with the loss of a loved one,”

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Posted 4 months ago

Thank you for your thoughtful review, Mary. It's nice to know that you felt cared for and supported. Kind regards, Pure Team

Posted 4 months ago

“From start until the end it was five star treatment , help full staff could not help you more ,very polite they were with us all the way and kept us informed all the way through .Can not thank them enough I would highly recommend Pure Cremation.”

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Posted 4 months ago

Thank you for your review. It’s really lovely to read that the team supported you from start to finish and made things feel that bit easier at a difficult time. Kind regards, Pure Team

Posted 4 months ago

“An outstanding service which kept me up to date the whole way through the process. This takes away all the pressures of a traditional funeral. Would recommend if looking for this type of service”

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Posted 4 months ago

Thank you for your kind review, Joanne. It's good to know that you felt well supported and that you were kept up to date at every step. It’s wonderful to know this took away some of the pressure for you at this time. Take care, Pure Team

Posted 4 months ago

“Everyone at pure cremation was very kind and the communication was excellent. They kept us informed of everything that was happening at each step along the way. The only issue was a ring that went missing but was then found but was not returned with the ashes. But it was quickly rectified and sent by special delivery. Overall we are very happy with the service provided.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback with us. It is really good to know that you found the team kind and the communication clear throughout. We are sorry for the concern around the ring and appreciate how important personal items like this are. We are glad this was quickly resolved and that it was safely returned to you. We'll raise this with the team to understand what happened and how we can prevent this from happening again. If you would like to discuss this in more detail, please feel free to contact us on 0800 033 7737 and we would be happy to assist. Kind regards, Pure Team

Posted 4 months ago

“My mum wanted no fuss no service so we could go and celebrate her life our way. Everything was smoothly and my mum's Ashes came back in a nice decorative bag and container rest in peace mum .”

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Posted 4 months ago

Thank you for taking the time to share your experience. It's nice to know that you were able to honour your mum’s wishes in a way that felt right for you and your family. Best wishes, Pure Team

Posted 4 months ago

“They were exceptionally helpful”

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Posted 4 months ago

Thank you for your wonderful review, Sharon. We’re grateful for your kind words and glad we could be of help during a difficult time. Kind regards, Pure Team

Posted 4 months ago

“I honestly can't fault the service I received from Pure Cremation. Everyone I dealt with was so helpful and kind at an exceedingly difficult time. As it was all pre-arranged, it made it so much easier. I would highly recommend.”

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Posted 4 months ago

Thank you for your kind words. We truly appreciate your recommendation, and we're glad that you felt supported at every step. All the best, Pure Team

Posted 4 months ago

“I had never dealt with Pure Cremation before or knew of anyone that had used them. It was my Mother & Fathers choice to use them. It was my Mum who had passed away & I cannot fault the service, dignity, care & professionalism of them through the whole experience. They made this sad occasion more bearable knowing they are available at any time for advice/help/any unanswered questions /concerns you may have. Would highly recommend to anyone.”

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Posted 4 months ago

Thank you for sharing your experience, Sonja. We pleased that the care, dignity, and professionalism provided comfort during such a difficult time, and that you felt supported with any questions or concerns. Best wishes, Pure Team

Posted 4 months ago

“They kept me informed of everything and I finally received my brothers ashes. The only problem was and it's not their fault, I had to pay the balance as my brother had only started this last year on monthly payments.”

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Posted 4 months ago

Thank you for taking the time to leave a review. It's good to know that you felt informed by our team and that you appreciated the hand return of your brother's ashes. Kind regards, Pure Team

Posted 4 months ago

Pure Cremation is rated 4.9 based on 8,165 reviews