Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,162 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th August 2026

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“every step of our journey with pure was easy and respectful. the staff member i spoke to was lovely. they kept me up to date with everything. the lady who delivered my dad's ashes home to my mum was perfect also.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share this. It’s good to know everything felt straightforward and respectful throughout your journey with us. We're also pleased that the team members you spoke to and met along the way made such a positive impression. Kindest regards, Pure Team

Posted 3 months ago

“They were very kind and kept us informed on every step of the way and delivered Mums ashes in person. We were very happy with the service. Thank you”

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Posted 3 months ago

Thank you for your lovely feedback and five-star rating. Best wishes, Pure Team

Posted 3 months ago

“Excellent service from start to finish Staff very professional So glad we had pure cremation all went smoothly no hassles or stress Thank you so much The Cherry family”

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Posted 3 months ago

Thank you for taking the time to leave a review. We're so pleased the service was smooth and stress-free and that you felt supported from start to finish. Best wishes, Pure Team

Posted 3 months ago

“I will certainly reccomend Pure Cremation to all my family and friends. I was treated with with dignity and I was kept informed of each stage throughout. My husband's ashes were returned to me on the agreed date by a very sympathetic member of staff. I cannot fault Pure Cremation.”

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Posted 3 months ago

Thank you so much for sharing this. We're glad you felt treated with dignity and kept informed at every stage; your feedback means a lot to us. Kind regards, Pure Team

Posted 3 months ago

“All the people that took care of my husband's last journey were lovely, caring and very efficient. The process is very respectful and they really looked after him. I would absolutely recommend Pure Cremation to anyone.”

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Posted 3 months ago

Thank you for your recommendation, it’s truly appreciated. We’re pleased to know that the process felt supportive throughout. Kind regards, Pure Team

Posted 3 months ago

“My elderly uncle passed away very suddenly and sadly he had only 2 close family members and a couple of friends to attend a traditional funeral. Unfortunately, only a year ago, as executor I had to arrange a Pure Cremation for his sister which she had already paid for in advance. I found the whole experience then and now, a smooth easy process with every member of staff I spoke to being professional, kind and compassionate. We chose the ashes to be hand delivered back to us. They were brought in a decorated biodegradable container to the house by a lovely lady called Liz who stayed for a short chat. His remains will now be scattered alongside his mother and sister. I wouldn't hesitate to recommend them as an alternative to a traditional funeral. People talk about it being cheaper or less fuss. That may be true but our decision was made purely because as people get older not everyone has a large crowd of nearest and dearest to attend a service.”

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Posted 3 months ago

Thank you for sharing this heartfelt feedback, Linda. We’re glad that the process felt smooth and compassionate for you and your family, and that Liz could provide a thoughtful, personal touch. All the best, Pure Team

Posted 3 months ago

“The support and communication throughout the process was such a comfort. They treated us with kindness, empathy and, most importantly, my dad with respect and dignity.”

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Posted 4 months ago

Thank you for your kind words. We’re grateful to have been able to support you, and it's good to know you found the timely updates from our team comforting. Best wishes, Pure Team

Posted 3 months ago

“We were treated very sympatheticly, and respectfully, nothing was too much trouble.”

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Posted 4 months ago

Thank you for this positive feedback and five-star rating. Kindest regards, Pure Team

Posted 3 months ago

“First class from start to finish. I would definitely recommend the service of Pure Cremation. This was the most difficult time of my life losing my beloved mother and although it as been so tough for me the help, support and understanding from Pure Cremation have made this process that little bit easier. I would also wish to extend my heartfelt thanks to the lovely kind and compassionate lady who returned my mothers urn to me, I'm sure her name was Audrey but please except my apologies if I have got your name wrong as you can imagine I'm not taking everything in at the moment. She travelled all the way from Hampshire, spent at least 30 minutes with me that allowed me to speak so fondly about my mother. Thank you again and thank you to all at Pure Cremation Ltd ❤️”

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Posted 4 months ago

Thank you for sharing such kind words. We’re honored to have been able to support you during this tough time, and it's nice to know that Audrey could provide the compassion and understanding that you needed in that moment. Best wishes, Pure Team

Posted 3 months ago

“The customer service was excellent. They do everything for you and you get a weekly welfare check from the same person you initially spoke to on your first call to them which is a nice touch. You also get weekly update on the situation in regards to the cremation. They gave a date and time for the delivery of my dad's ashes and they were there on time. Perfect service.”

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Posted 4 months ago

Thank you for sharing your experience, Barrie. We’re delighted to read that our team provided such attentive service and kept you updated throughout. It’s also wonderful to know the return of your dad’s ashes was timely and that you felt supported every step of the way. All the best, Pure Team

Posted 3 months ago

“The service we received from the first phone call, to the last phone call was excellent, and I can’t praise them enough for the help they gave us .”

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Posted 4 months ago

Thank you for this lovely feedback. Kindest regards, Pure Team

Posted 3 months ago

“I cannot fault Pure Cremation. The staff were sympathetic and caring. Everything went smoothly and exactly to plan I was pleased for my cousin who I’d sadly lost.”

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Posted 4 months ago

Thank you for taking the time to share this. We’re glad that everything went ahead as planned and that you felt supported by the team. Kind regards, Pure Team

Posted 3 months ago

“I am giving you 5 stars because that is what your service was The staff were polite, explained what was all going to happen and made me at ease . When she was to be cremated, I was given the date , so me my family and friends all raised a glass at a time we all agreed on ,a week later i received her ashes in a beautiful container Thank you all very much Jim Glover”

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Posted 4 months ago

Thank you for your wonderful feedback, Jim. We really appreciate your five-star rating and it's good to know our caring team could put your mind at ease during the arrangements. All the best, Pure Team

Posted 3 months ago

“Staff very helpful and patient. Service explained fully. Informed of process. Flexible regarding delivery of ashes.”

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Posted 4 months ago

Thank you for your kind words. We're pleased that everything was explained clearly and you felt kept informed at every stage. Best wishes, Pure Team

Posted 3 months ago

“Very professional, kept me informed throughout the whole time. Both my mum and dad passed within 2 weeks of each other and pure delt with both. A very understanding and compassionate company.”

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Posted 4 months ago

Thank you for sharing your experience. It's nice to know that you found our team professional and compassionate while supporting your family. Kind regards, Pure Team

Posted 3 months ago

“The response was quick and considerate. I was guided and kept informed. My only very small criticism is that there was no follow-up after I had been given the cremation date - a quick final call would have been nice”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback with us. We're pleased that you found our team to be attentive and considerate. It's also great to know that you felt informed and guided throughout the arrangements. However, we appreciate you raising the fact that you didn't have a follow-up call with our team after the cremation date was provided. We want to raise this with the appropriate team to understand your experience in more detail. As your review was submitted anonymously, we’d be grateful if you could get in touch with us directly at customercare@purecremation.co.uk, including your full name and your preferred contact details. Please mention "review" in the subject line so we can ensure your enquiry is prioritised. Kind regards, Pure Team

Posted 3 months ago

“Pure cremation are brilliant, very friendly and sympathetic..Wendy on the phone was brilliant so friendly and sympathetic.. Micheal the driver was th same.. In such a difficult time Pure Cremation was fantastic.. Thank you 🩷🩷”

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Posted 4 months ago

Thank you for your lovely feedback, Helen. We’re glad Wendy and Michael could support you during this difficult time. Take care, Pure Team

Posted 4 months ago

“From start to finish with my interacting with pure cremation, was handled with the upmost respect and very professional manner, would highly recommend using this company.”

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Posted 4 months ago

Thank you for your lovely words. It's good to know that you felt respected and well cared for at every step. Best wishes, Pure Team

Posted 4 months ago

“You made an emotional process as easy as possible. Everyone I dealt with via phone, email & in person were kind, caring & compassionate. I have already recommended Pure Cremations to so many people. Thank you”

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Posted 4 months ago

Thank you so much for sharing your experience, Helen. We’re really glad the process felt easier thanks to the care and compassion from our team, and we truly appreciate your recommendations. Kind regards, Pure Team

Posted 4 months ago

“Really good service No frills, no fuss And constant contact Which was great”

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Posted 4 months ago

Thank you for your kind review, Gary. We’re glad to hear the service felt straightforward and that the team kept you consistently informed. All the best, Pure Team

Posted 4 months ago

Pure Cremation is rated 4.9 based on 8,162 reviews