Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,634 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th October 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“brilliant service - thank you”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience of our care. Best wishes, Mia

Posted 2 years ago

“All the staff I delt with were all kind and supportive was told every step as to what was happening would highly recommend”

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Posted 2 years ago

Thank you for taking the time to share this valuable feedback with us. Kindest regards, Mia

Posted 2 years ago

“What an amazing team, at a very difficult time Rachel made the process that much easier, guiding us through what needed to be done in a professional caring way. I explained, what we as a family wanted and she and the team kept us informed and fulfilled all of the promises. The two chaps who collected Mum were so respectful and we felt she was in safe hands. Two and a half weeks later Mum is back home with us. Thank you”

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Posted 2 years ago

Thank you for this wonderful feedback about Rachel and the team. We are so pleased that their support and guidance gave you the confidence that Mum was in safe hands. Take care, Mia

Posted 2 years ago

“Brilliant. My wife passed away at home, I notified you, and you came very soon after to take her. Pure Cremation was my wife's idea, and I will always be grateful to her, for the pressure that she took from me. I went to stay with my son who lives in Malta, I explained the situation to you and you looked after the ashes until I returned. The ashes were delivered personally to me when I came home. For me, you were the perfect cremation. I cannot thank you and all your staff enough Regards, Terry”

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Posted 2 years ago

It has been our honour to look after your wife and to support you. Thank you for this detailed account of the extra caring touches we include in our service - it means so much to hear that these have been appreciated and valued. Kind regards, Chloe

Posted 2 years ago

“My partner and I had both talked about using Pure Cremation as we neither wanted a fuss nor seemingly unrealistic eulogies. That said, we hadn't booked anything in advance. So, when my partner passed away after battling cancer, I was a little concerned about trying to make the necessary arrangements. I needn't have worried; arrangements were made swiftly and sensitively. The communication was excellent throughout and my partner's ashes were returned to me just over 3 weeks after passing.”

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Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting those planning their own funerals in advance, and their families when the time comes. Your words inspire us all to continue our efforts. Kind regards, Chloe

Posted 2 years ago

“Very professional service and highly recommended”

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Posted 2 years ago

What a lovely compliment - this is what we always strive for. Kind regards, Chloe

Posted 2 years ago

“I highly recommend pure cremations. Throughout my journey when my husband passed away which is very recent. All the staff there from the moment someone picked up my husband to keeping me informed throughout the journey have been amazing. They are absolutely helpful. Nothing is to much trouble and everyone is very respectful and caring and will do anything to help you. Thank you to all the team at pure cremations.”

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Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your husband, and heartwarming to hear that you felt truly looked after. Kind regards, Chloe

Posted 2 years ago

“From start to finish the people from Pure Cremation took all the worry from my shoulders. They sorted all the paperwork out and took my beloved where he needed to be. While this was happening I was kept informed with everything that was happening. In my eyes they made it a lot easier to bear. Thank you.”

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Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 2 years ago

“So professional friend helpful this was my first time organising a cremation and they help me every step of the way nothing was ever to much. I love how much they keep me informed and upto date with every step and detail which really helped as I am still giving so thank you so much x”

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Posted 2 years ago

It has been our honour to look after your loved one and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Chloe

Posted 2 years ago

“Sensitive and caring team who were totally professional and happy to help at a very difficult time. Easy to speak to and excellent communication through all stages.”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 2 years ago

“Excellent service. Sensitive and respectful.”

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Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 2 years ago

“Excellent and compassionate service all the way through the process”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 2 years ago

“This is the final journey that our Dad chose. The staff were very sweet and informative. I would say that it's very different to a normal goodbye and it's wise to speak to your family to make sure they understand the process.”

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Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 2 years ago

“Very good was not sure about this to start with but I think it's the new way to say goodbye would recommend to all 10 out of 10 so easy to deal with and care taken to keep us up to date sorted it all with respect thanks to all the staff”

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Posted 2 years ago

You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Chloe

Posted 2 years ago

“The team who handled the cremation of my husband were exemplary. Their understanding, empathy and sympathy was so important in such a difficult time. They dealt with any queries and concerns we had straightaway and kept us informed at all times. Thank you.”

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Posted 2 years ago

Thank you for highlighting how much care our lovely people devote to our important work. The team will be quietly thrilled with these lovely comments. Kind regards, Chloe

Posted 2 years ago

“Kind and Compassionate throughout”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Chloe

Posted 2 years ago

“We were very impressed by the care and compassion given by all members of the team. Whilst providing regular contact and updates along the way, they were always professional and sensitive, giving us reassurance and confidence that they were taking care of Dad. We have already recommended Pure Cremation and will use them again.”

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Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 2 years ago

“My wife was adamant she did not want a big fussy funeral. In fact she intended to organise a direct cremation herself but became too ill to attempt it. This was a very difficult time for the family. Pure Cremation did an excellent job. Julie kept me informed of progress at each stage and was a kind voice at the end of the phone. Callum who delivered the ashes was a quiet and respectful presence at a particularly painful moment. Very satisfied”

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Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people and for these very touching words, they mean the world to us. All the best, Mia

Posted 2 years ago

“Stephanie was a wonderful person to deal with very professional through the whole process of my mums journey with PC”

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Posted 2 years ago

Thank you, we're glad to hear that Stephanie and her team were able to provide you with the comfort and support you needed during this difficult time. All the best, Mia

Posted 2 years ago

“Very professional”

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Posted 2 years ago

We really appreciate you taking the time to share your experience with us. It's always difficult to say goodbye to a loved one, and we're honoured that you trusted us to take care of everything for you. Best wishes, Mia

Posted 2 years ago

Pure Cremation is rated 4.9 based on 8,634 reviews