Proline Skates Reviews

Name: Proline Skates
Address: K1 SOUTHPOINT . FORESHORE ROAD, A4 SOUTHPOINT . FORESHORE ROAD, Cardiff
Rating: 4.72

4.7 Rating 3,895 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

Metrics

Info

4.7

Based on 3,895 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

02920499688

Email:

info@prolineskates.com

Location:

K1 SOUTHPOINT . FORESHORE ROAD,
A4 SOUTHPOINT . FORESHORE ROAD
Cardiff
CF10 4SP

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Proline Skates 5 star review on 19th August 2024

Carolina Boaventura Grein Ericson Silva

Proline Skates 5 star review on 21st February 2023

Klaudia Dziubek

Proline Skates 5 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived very good but at a large postage cost to me,item was as described but was to small...no returns postage so another cost to me so I won't use these again.”

Helpful Report

Posted 7 years ago

We are very sorry you feel our postage is expensive. We charge £3.95 for next day courier delivery, which you selected, this is actually cheaper than it costs us to send the item with our courier.

Posted 7 years ago

“The buckle on my inlineskate broke in three weeks (the spring inside the buckle fell off) and I had to contact the via Email, Twitter and Instagram and they responded 1 month later. They've send me a new buckle and it wasn't even an original SEBA buckle, just some cheap one. The employee was unfriendly and didn't want to send me a buckle at first.”

Helpful Report

Posted 7 years ago

“I ordered Ice skating, they send me roller skate. It was for my niece birthday present. the present was sent her address. So I couldn't open the box. When she opened the box she saw the wrong one. She was very upset :( I am going to complain now :(”

Helpful Report

Posted 7 years ago

“I ordered a pogo stick and a wristband. The order arrived and the outer packaging was damaged. Once I opened it the actual pogo stick was damaged and the cardboard was all broken. Also the wristband I ordered didn't come. I emailed them and haven't received a reply. Terrible experience”

Helpful Report

Posted 7 years ago

“Skates arrived and were faulty and dreadful quality. Had to pay and organise a courier to rerun them.”

Helpful Report

Posted 7 years ago

Hi there, You have not got in contact regarding these faulty skates. If you had got in touch we would have been able to sort this out for you.

Posted 7 years ago

“Not happy with ProLine Skates!! 😤 Ordered some skates from their website which I had been looking at for a while. Showed as in stock in my size so ordered them in their sale. Was really looking forward to receiving them as they were a birthday gift but the following day got an email saying they didn't have any in stock and couldn't get any from the supplier. Not very happy with ProLine Skates and certainly won't be ordering from them again. Very disappointed especially as they were to be a birthday gift. Will have to look elsewhere. 😠👎”

Helpful Report

Posted 7 years ago

“Where are my scooter grips. I ordered them in February and still haven't got them. Give me my grips or give me my money back!!!!”

Helpful Report

Posted 8 years ago

“Firstly I nearly had my order cancelled due to being a "high risk buyer" no idea what that means nor does my bank of whom I had to contact for this matter. Secondly I have just opened the box and the liner of my skates are ripped which is just ridiculous, photos have been sent to your orders team, and third I did not receive my wax that you offer on your website, extremely unhappy with your company!”

Helpful Report

Posted 9 years ago

“I have still not received my order by Friday 23/12/2016 and ordered it on 18/12/2016”

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Posted 9 years ago

“Bought Blunt metal bar extensions for my son's Blunt Heist. When they arrived, i couldn't fit them as they were too big for the bars. Called Proline, and they just said that they were for metal bars and not aluminium. NOTHING written on the page product description. No very impressed. Waist of time and money. Will not buy from Proline again.”

Helpful Report

Posted 9 years ago

“left my 13yr old son in tears 3 month wait. Shop didn't care.”

Helpful Report

Posted 9 years ago

“I understand that item was out of stock and had to be ordered in but the whole process took 6 weeks. Joke”

Helpful Report

Posted 9 years ago

“This was my first order.I've just to introduced my grandson into skating to get him away from the computer.the dilivery was great!! They came the next day but big disappointment as they had been worn before ??they were all bobbly inside from wearing socks.the heel label insole was worn away I paid full price when I called them no apology was given and I was lucky that they had another pair I'm now waiting for them to come hopefully in time for his birthday!!.”

Helpful Report

Posted 9 years ago

“I HAVE PHONED YOU AND WRITTEN YOU TO KNOW THE NAME OF COURRIER COMPANY TO MAKE THE FOLLOWING OF SENDING BUT NEVER GIVE THE INFORMATION”

Helpful Report

Posted 9 years ago

“I bought a product the 15th and they quickly made the transaction. 9 days later, the 24th, they finally took the time to package and send my package with only one product in. A product that was already in stock actually. So far I haven't seen the package yet and it's the 27th today. I have no idea when the package will arrive, and I have stopped caring. It will eventually pop up at my door step. If you need something within a span of a lifetime go shop somewhere else.”

Helpful Report

Posted 9 years ago

“Ordered and paid for 2 pairs of skates in morning. Paid extra for next day delivery. Got an email from proline skates at 6.15pm to say they only had one pair of the skates I ordered. Asked if I want refund or different pair but needed same pair as for sisters birthday. Asked for refund as sourced from another seller and just to send me the one pair they had. Asked if I would still get next day delivery as paid for it and got a rude response back. No apology for the inconvenience no offer of money back for next day delivery I have paid for. Ordered the other pair from surfdome and they were brilliant. Constant updates on order and next day delivery as requested. Would recommend surfdome and definitely not use proline skates again. Very unprofessional and terrible customer service. Don't feel valued for spending my money at their shop. Still not got back to me regarding refund for next day delivery. Very disappointed.”

Helpful Report

Posted 9 years ago

“I was very happy with the product but extremely disappointed with the transition as I payed 7pound extra to be delivered by royal mail but because my order hadn't been read properly it got sent by courier,they didn't try to leave it with a neighbour and left, therefore I had to ring yourselves and the courier to arrange collection as I didn't have the product for my child's birthday and didn't fancy missing them again,so eventually collected at my nearest halfords the next day.x”

Helpful Report

Posted 10 years ago

“The worst place to buy something from. I bought a scooter in October it took that has been faulty from the beginning. I sent it back to them to check it. A month later I called them as they didn't not bother to call me back regarding my matter only to find out no one in the store had even had a look at it. They sent it back to me without doing as I requested and still didn't tighten up the screw I asked them to do instead made it impossible for me to adjust the part that allows you to bring the handle bars up. I'm out of pocket £150. I am really angry.”

Helpful Report

Posted 10 years ago

“I would love to leave a review but have yet to receive my order, over a week after placing it.”

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Posted 10 years ago

“Have fault with 1 skate no contact from company has been made to myself weeks on and I've emailed many times. Not impressed.”

Helpful Report

Posted 10 years ago

Proline Skates is rated 4.7 based on 3,895 reviews