Proline Skates Reviews

Name: Proline Skates
Address: K1 SOUTHPOINT . FORESHORE ROAD, A4 SOUTHPOINT . FORESHORE ROAD, Cardiff
Rating: 4.72

4.7 Rating 3,792 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

Metrics

Info

4.7

Based on 3,792 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

02920499688

Email:

info@prolineskates.com

Location:

K1 SOUTHPOINT . FORESHORE ROAD,
A4 SOUTHPOINT . FORESHORE ROAD
Cardiff
CF10 4SP

Write Your review

Tell us how Proline Skates made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Proline Skates 5 star review on 19th August 2024

Carolina Boaventura Grein Ericson Silva

Proline Skates 5 star review on 21st February 2023

Klaudia Dziubek

Proline Skates 5 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dont have the bolt yet”

Helpful Report

Posted 3 years ago

“My skates were due to be delivered on 28/05/21, so i waited home excited all day and unfortunately they didn't come. I'm still waiting for them to deliver on 01/05/21, so I hope they come soon.”

Helpful Report

Posted 4 years ago

Hi there, Looking at this for you, it seems you have supplied us with an incorrect postcode for delivery. Without the correct delivery information it is hard for our couriers to deliver your item. Please get in touch with your correct postcode and we can relay this to the courier to get this sorted. Thanks

Posted 4 years ago

“I am extremely disappointed with the purchase and the service when I requested a refund. I bought the Rollerbones Wheels and the images came off after the first skate session. It was dry, and flat and I was completely shocked. I then was outraged when Proline said they cannot refund it as they can see my skate was dirty, and that the image is likely to wear away if it they get wet. But it wasn't wet as my skates are suede. I sent images only a few days after purchase, and they are going to do nothing about it. Even if these wheels were used for weeks, I wouldn't expect this amount of wear to the images. It disgraceful and I highly recommend not purchasing.”

Helpful Report

Posted 4 years ago

Hi there, We are sorry you feel this way. We have explained the reasons in all direct e-mails to yourself but we will re-iterate below: As can be seen in the images you have supplied, the underside of your skate and the cores of the wheels have dirty water marks all over them. The graphic is going to rub off and with the aid of dirty water this is going to happen quicker. The graphic will wear under normal use and is not a case for concern as this will not affect the integrity of the wheel in the slightest. We cannot accept used wheels back for return unless there is a manufacturing fault and a graphic rubbing off does not constitute a manufacturing defect. Regards

Posted 4 years ago

“Have received skates yet. I was so looking forward to using at weekend. Paid extra to get them here on time.”

Helpful Report

Posted 4 years ago

“Where is my order? Still not delivered!”

Helpful Report

Posted 4 years ago

“Product not received and no details available on the shipment tracker.”

Helpful Report

Posted 4 years ago

“The order hasn’t arrived”

Helpful Report

Posted 4 years ago

“I have still not received my order and all yous could say was it was sent without trying to track my order or help in any way ? I got in touch with your courier company and they were just rude and very unprofessional in all ways possible”

Helpful Report

Posted 4 years ago

Hi there, Looking at your order details, this order was from October 15th, Tracking indicates the shipment was delivered on the 16th October @ 14:48. Looking at all e-mail communication, we e-mailed you regarding this order on October 30th and sent over all relevant tracking information.

Posted 4 years ago

“Faulty left blade ! Contacted proline awaiting response”

Helpful Report

Posted 4 years ago

“I have not received my item ruined my daughter's birthday and I paid for Express shipping thanks alot awful service”

Helpful Report

Posted 4 years ago

“I was sent completely the wrong pair of Heelys, which left my daughter very unhappy at Christmas as a result.”

Helpful Report

Posted 4 years ago

“Not received my order still after 10 days”

Helpful Report

Posted 4 years ago

“I HAVE NOT RECEIVED MY ORDER YET THEREFORE RATED VERY POOR. I WILL BE CONTACTING YOU TO SEE WHEN MY ORDER WILL BE DELIVERED.. NOT VERY HAPPY WITH SERVICE”

Helpful Report

Posted 4 years ago

“Really not happy with purchase I will call Monday in more detail but it’s bad to advertise a product at a price then inflat it then send an adult stick for a child”

Helpful Report

Posted 4 years ago

Hi there, After discussing on the phone with you, we have confirmed you have received the correct item from the images you have supplied us. We have sent you a Youth stick which is the size that was ordered. Thanks

Posted 4 years ago

“You didn’t deliver next day”

Helpful Report

Posted 4 years ago

Hi there, Looking into your order, you placed an order and chose our free/ standard delivery option. The order was placed on the 4th November and you received the item on the 6th. Had you required next day delivery you would have had to have selected this when placing the order. in this instance, you did not.

Posted 4 years ago

“I am not happy about the fake promotion codes saying 50% off as for that I will not be recommending to anyone”

Helpful Report

Posted 4 years ago

Hi there, We do not offer or advertise a 50% off coupon anywhere so do not understand where you are getting this from. If it is from a random voucher code site then that there is your issue. We do not give these sites any special codes and never have.

Posted 4 years ago

“I have not had the item yet”

Helpful Report

Posted 4 years ago

Hi there, Looking at your order, the item was dispatched Monday the 1st and arrived with you on Friday the 4th. We are sorry if there was any delay but due to the Bank Holiday there will usually be one day delay in shipping due to couriers not operating on Bank Holidays. Thanks

Posted 4 years ago

“You sent the wrong skates never mind they are ugly !”

Helpful Report

Posted 4 years ago

Hi there, Very sorry to hear you have received the incorrect skates. From our records we can see we have never been e-mailed regarding this. Can you please get drop us an e-mail regarding this to: info@prolineskates.com We can get this sorted for you. Thanks

Posted 4 years ago

“Terrible customer service. Disregarded my complaint about a faulty item and are very unprofessional about doing so.”

Helpful Report

Posted 4 years ago

Hi Mr Burns, Looking at you order record, you placed an order 21st December and tried to file a warranty claim for a pad set on 13/5/20. I'm afraid the pad set ordered carries a 90 day warranty due to it's use. This has been relayed to you on many occasions and 3 months on you are still leaving vile comments on our social media/review platforms. We are sorry your warranty was unsuccessful but we are afraid it is out of our control and there is no more we can do for you.

Posted 4 years ago

“I haven’t received a receipt e-mail and it is affecting my ability to take out the warranty on the skateboard”

Helpful Report

Posted 4 years ago

Hi there, Looking at your order, I can see an e-mail was sent, we did have a small issue with g-mail accounts so it may have just ended up in there. If claiming a warranty, the paper invoice included in your order will also do the job. Thanks

Posted 4 years ago

Proline Skates is rated 4.7 based on 3,792 reviews