Proline Skates Reviews

Name: Proline Skates
Address: K1 SOUTHPOINT . FORESHORE ROAD, A4 SOUTHPOINT . FORESHORE ROAD, Cardiff
Rating: 4.72

4.7 Rating 3,896 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

Metrics

Info

4.7

Based on 3,896 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

02920499688

Email:

info@prolineskates.com

Location:

K1 SOUTHPOINT . FORESHORE ROAD,
A4 SOUTHPOINT . FORESHORE ROAD
Cardiff
CF10 4SP

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Proline Skates 5 star review on 19th August 2024

Carolina Boaventura Grein Ericson Silva

Proline Skates 5 star review on 21st February 2023

Klaudia Dziubek

Proline Skates 5 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi my purchase came damage I am awaiting response . It seems there were no checks done before shipping purchase.”

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Posted 4 years ago

“You sent the wrong item”

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Posted 4 years ago

“I ordered a set of skate guards for my son, these came with a piece missing. When I contacted proline skates, I was informed that a new set would be dispatched the next day, this was at the beginning of June 2021, and I am still waiting for a replacement set. It is now mid July.”

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Posted 4 years ago

“Parcel still not delivered”

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Posted 4 years ago

“I ordered skates and one didn’t fit when I called they recommended me to order straight away one more and refund the skate later. I order new one I sent back the other but never received the money back. When I called they say that I must keep the tracking number because they don’t check if or what they receive in their stock. When you send back there are papers to put in the box and out of the box but still they don’t know whether they received or not. Very bad and rude customer service too.”

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Posted 4 years ago

“i have ordered 4 skates and refund one of them because it didn't fit they do not refund my money back, i couldn't find the tracking number but so poor that they are not able to even check whether if you received or not. so poooorr.”

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Posted 4 years ago

Hi there, As stated on the telephone conversation with yourself. We cannot refund an order from word of mouth 60 days after said item was returned. We have no return paperwork for your order and you were unable to provide us with a tracking number for the return when requested to ensure the item was back with us. You were very rude about this on the phone but we are afraid the return is the customers responsibility until the item is back with us as stated in our returns policy. As we have not got any paperwork from you showing the item back in our returns folder we have no way to prove the item is back with us and as you were unable/unwilling to give us the tracking number for the return we were unable to check this any further. Without these things we are unable to refund the order.

Posted 4 years ago

“I dont have the bolt yet”

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Posted 4 years ago

“My skates were due to be delivered on 28/05/21, so i waited home excited all day and unfortunately they didn't come. I'm still waiting for them to deliver on 01/05/21, so I hope they come soon.”

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Posted 4 years ago

Hi there, Looking at this for you, it seems you have supplied us with an incorrect postcode for delivery. Without the correct delivery information it is hard for our couriers to deliver your item. Please get in touch with your correct postcode and we can relay this to the courier to get this sorted. Thanks

Posted 4 years ago

“I am extremely disappointed with the purchase and the service when I requested a refund. I bought the Rollerbones Wheels and the images came off after the first skate session. It was dry, and flat and I was completely shocked. I then was outraged when Proline said they cannot refund it as they can see my skate was dirty, and that the image is likely to wear away if it they get wet. But it wasn't wet as my skates are suede. I sent images only a few days after purchase, and they are going to do nothing about it. Even if these wheels were used for weeks, I wouldn't expect this amount of wear to the images. It disgraceful and I highly recommend not purchasing.”

Helpful Report

Posted 4 years ago

Hi there, We are sorry you feel this way. We have explained the reasons in all direct e-mails to yourself but we will re-iterate below: As can be seen in the images you have supplied, the underside of your skate and the cores of the wheels have dirty water marks all over them. The graphic is going to rub off and with the aid of dirty water this is going to happen quicker. The graphic will wear under normal use and is not a case for concern as this will not affect the integrity of the wheel in the slightest. We cannot accept used wheels back for return unless there is a manufacturing fault and a graphic rubbing off does not constitute a manufacturing defect. Regards

Posted 4 years ago

“Have received skates yet. I was so looking forward to using at weekend. Paid extra to get them here on time.”

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Posted 4 years ago

“Where is my order? Still not delivered!”

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Posted 4 years ago

“Product not received and no details available on the shipment tracker.”

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Posted 4 years ago

“The order hasn’t arrived”

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Posted 5 years ago

“I have still not received my order and all yous could say was it was sent without trying to track my order or help in any way ? I got in touch with your courier company and they were just rude and very unprofessional in all ways possible”

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Posted 5 years ago

Hi there, Looking at your order details, this order was from October 15th, Tracking indicates the shipment was delivered on the 16th October @ 14:48. Looking at all e-mail communication, we e-mailed you regarding this order on October 30th and sent over all relevant tracking information.

Posted 5 years ago

“Faulty left blade ! Contacted proline awaiting response”

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Posted 5 years ago

“I have not received my item ruined my daughter's birthday and I paid for Express shipping thanks alot awful service”

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Posted 5 years ago

“I was sent completely the wrong pair of Heelys, which left my daughter very unhappy at Christmas as a result.”

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Posted 5 years ago

“Not received my order still after 10 days”

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Posted 5 years ago

“I HAVE NOT RECEIVED MY ORDER YET THEREFORE RATED VERY POOR. I WILL BE CONTACTING YOU TO SEE WHEN MY ORDER WILL BE DELIVERED.. NOT VERY HAPPY WITH SERVICE”

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Posted 5 years ago

“Really not happy with purchase I will call Monday in more detail but it’s bad to advertise a product at a price then inflat it then send an adult stick for a child”

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Posted 5 years ago

Hi there, After discussing on the phone with you, we have confirmed you have received the correct item from the images you have supplied us. We have sent you a Youth stick which is the size that was ordered. Thanks

Posted 5 years ago

Proline Skates is rated 4.7 based on 3,896 reviews