Proline Skates Reviews

Name: Proline Skates
Address: 2-3 Bessemer Business Quarter, Bessemer Close, Cardiff, Cardiff
Rating: 4.71

4.7 Rating 3,950 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

Metrics

Info

4.7

Based on 3,950 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07816962416

Email:

info@prolineskates.com

Location:

2-3 Bessemer Business Quarter,
Bessemer Close,
Cardiff
Cardiff
CF11 8DL

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Proline Skates 5 star review on 19th August 2024

Carolina Boaventura Grein Ericson Silva

Proline Skates 5 star review on 21st February 2023

Klaudia Dziubek

Proline Skates 5 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful still haven’t received my parcel”

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Posted 3 years ago

“Laces I purchased were terrible, they were advertised as having moulded lace ends however this was not the case. Caps came off straight away making them unused”

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Posted 3 years ago

“Gave me the wrong item and is not giving me a refund”

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Posted 3 years ago

“Have not received my item yet. Poor service”

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Posted 3 years ago

“Still haven’t received my items”

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Posted 3 years ago

“A little disappointed my skates have been sat at the DHL depot for the last three days”

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Posted 3 years ago

“I am still in shock by the appalling customer service I have received from Proline Skates. I ordered some skate covers for my son's skates (size 5). The set I ordered should cover a skate up to size 5.5. Once received I could not fit them on my son's skates - I tried and tried and I even broke a nail in the process. I rang customer service to see if they could send me a bigger size but that they would also pay for the postage back as the website had advised they would fit a size 5 skate -which it didn't. The customer service agent went to get a skate cover and said he could fit it on a skate that was size 5.5 and pretty much called me a liar. After going round in circles, the customer service agent was not going to pay for the return of the product. After much debating he finally agreed to pay for the return, but on the condition he would deduct £2.90 from my return if he could fit it on a skate. Anyway to cut a long story short, he deducted the £2.90. After also not refunding me for the postage to my house I was only refunded £10 in the end. For such a small amount of money to pay my postage - you would have had a happy customer, and I would have ordered a bigger size. I now have no confidence in ordering from your website again - the customer service agent was very rude and if I ordered something again that was faulty I would be worried that I would not get a refund. Please think twice before ordering with Proline Skates.”

Helpful Report

Posted 3 years ago

Hi there, We have spoken with the colleague involved here to get the full story. Firstly, the colleague in question did not call you a liar, he stated that the guards we had in the size you ordered fitted the skate size you were trying to fit them to by trying them on. This is not calling you a liar, this is just stating that product you purchased was correct in size to what was listed. You then ended up berating him for 10 minutes about how he called you liar for just stating that something fit when he tried it for you. You are correct in that it was stated we would send a free postage label and deduct the postage from the refund if the item did fit a Box 5 as stated on the listing. The item did fit a box 5 when returned so the the cost of return was deducted from your refund. We have taken images of this and are more than happy to send these over if you wish to see these. We do not appreciate the manor in which you spoke to our staff and can only hope that you do not speak this way to others in the future. Manners cost nothing.

Posted 3 years ago

“Haven’t received it yet, so it is late.”

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Posted 3 years ago

“Poor. Stated free uk mainland delivery yet had to pay delivery fee.”

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Posted 3 years ago

HI there, Our Free mainland Shipping is for orders over £40. I can see your order value was £8.50 so would not qualify for this offer. Thanks

Posted 3 years ago

“The picture shown a front and rear axle, I needed a rear axle replacement so I obviously bought it thinking it had the both then when it arrived it was only the front. So if possible could I get a refund”

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Posted 4 years ago

Hi there, Looking into your order, I can see that you have ordered the short, 38mm front axle. This would have been the title of the product when you purchased the item. You are more than welcome to send the item back for a refund if this is not the size you meant to order. Just pop back on to our website and at the bottom, you will find a link to our returns information which will guide you through our returns process. Thanks

Posted 4 years ago

“Ordered a premium practice Jersey and they didn't have any in stock so they sent me a cheaper alternative without mentioning it or refunding me the difference. After contacting them (via phone as I sent 2 emails but didn't get a reply) they offered to refund me the price difference. I had to return the item as it was not what I wanted / ordered.”

Helpful Report

Posted 4 years ago

Hi Benjamin, We are sorry you were not notified before an alternative was sent out. We can see that we only received one email from you, looking at the notes from your order, you were asked to resend your emails as we had not received any previous correspondence from you. Looking at the emails with yourselves, we did offer the price reduction down to the price of the cheaper item you had received plus an additional 15% refund on top of that if you wanted to keep the alternative you had received or we would send you a free returns label. I can see you opted for the free returns label and this has now been received and fully refunded for you.

Posted 4 years ago

“I still haven't received the package! It has been a week, and it was supposed to come in 2-3 days. I was patient as there was a bank holiday on Monday. But the tracking number doesn't work and I haven't had a response from my email (admittedly it was sent on Saturday and we are now early Monday morning). So right now I'm not vet impressed with your service, sorry! You did ask...”

Helpful Report

Posted 4 years ago

Hi there, Looking at your order was despatched on the 4th due to the Bank holiday. As you had selected standard delivery this is a 2-4 working day delivery as per our delivery terms. This was sent with RM so all going well should turn up today which is the 4th working day. Regards

Posted 4 years ago

“Still waiting for an order I purchased almost 2 weeks ago.”

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Posted 4 years ago

“No skates !”

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Posted 4 years ago

“Haven’t received the order yet, despite being assured it would arrive for Christmas Eve, after being asked to cancel order in Amazon and order directly from the shop by Proline customer service staff. Very disappointing for me and for my daughter as she had put it in her wish list for Santa.”

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Posted 4 years ago

“Wrong size sent which were a Christmas present. Very disappointed!”

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Posted 4 years ago

“Terrible service. I ordered a helmet 13 days ago for my daughters birthday which is tomorrow. Still no helmet.”

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Posted 4 years ago

“Got sent ice skates instead of a hoodie”

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Posted 4 years ago

“I’m still waiting on a pending return of the skates I’ve filled in form requested and still waiting? I’d like to know where / how to get return done please it’s getting a bit frustrating!”

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Posted 4 years ago

“I've not received my item”

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Posted 4 years ago

Proline Skates is rated 4.7 based on 3,950 reviews