Proline Skates Reviews

Name: Proline Skates
Address: K1 SOUTHPOINT . FORESHORE ROAD, A4 SOUTHPOINT . FORESHORE ROAD, Cardiff
Rating: 4.72

4.7 Rating 3,633 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

Metrics

Info

4.7

Based on 3,633 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

02920499688

Email:

info@prolineskates.com

Location:

K1 SOUTHPOINT . FORESHORE ROAD,
A4 SOUTHPOINT . FORESHORE ROAD
Cardiff
CF10 4SP

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Proline Skates 5 star review on 27th January 2024

Jacob Clark

Proline Skates 5 star review on 9th April 2023

Carolina Boaventura Grein Ericson Silva

Proline Skates 5 star review on 21st February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a grip for a hockey stick, quickly delivered. But the product was faulty. The double sided tape was already exposed making it impossible to apply the grip to the stick.”

Helpful Report

Posted 3 months ago

“1-2 days shipping does not include the date of order despite the order actually being given before the weekend meaning an order given on, say, Sunday wont be posted until Tuesday and wont arrive until Wednesday. The third day after order. Then the express delivery that wasn’t really express isnt even partially refunded on item return and the return itself costs another £5. Definitely a mistake to use this website.”

Helpful Report

Posted 11 months ago

Hi Heather, I can see you ordered on a Sunday just before a bank holiday which would have added further delay to your order. We are closed over the weekend and bank holidays as indicated in our openign hours. As stated, our express option is 1-2 working days which looking at your order, was achieved. You are also correct that express shipping is not refunded when returning items. This is outlined in our returns policy and we did actually get this delivered in the alloted express time. Sorry you feel it was a mistake to use our website due to this.

Posted 11 months ago

“Was buzzing to get my new skates and had planned a meet with old mates for a skate so paid extra for fast delivery but wrong size skates wer sent so missed out on meet with old mates but the issue is getting resolved which I am happy about so thankyou for that”

Helpful Report

Posted 11 months ago

“Still waiting for it! Ordered on Tuesday eve and paid for next day delivery. As per your website this should be processed before 3pm Wednesday so my delivery should be Friday. Get an email on Thursday to say it’s been dispatched, then get an email from Royal Mail saying it will be delivered Saturday. We’re now on Tuesday eve and it never went out for delivery Saturday or Tuesday. Who knows if it will come Wednesday (over a week from ordering) but I shall certainly not be purchasing anything from this incompetent company again. I did try your online chat function which appear to be permanently offline. In 2023 this level of service and comms is unacceptable and as for Royal Mail, I would never have ordered with you if I had k own as they are terrible. With so many great and much cheaper delivery options why you even use them is beside me. A response to this review would be welcomed”

Helpful Report

Posted 1 year ago

“Items showing as in stock on line and wrong item received with no communication to advise before hand”

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Posted 1 year ago

“Still not received them!”

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Posted 1 year ago

“Still waiting for my order”

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Posted 1 year ago

Hi There, Looking at the tracking, i can see the item was delivered on the 18th January to the address supplied on the order, two days after the shipping date. Regards

Posted 1 year ago

“I am very disappointed with my order. As I ordered a pair of shoe for my daughter for Christmas and put express delivery ( ordered 20th December) today is 25th December I still didn't receive my parcel. Selecting Express delivery was waste of my money.”

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Posted 1 year ago

“Still havnt received them yet!”

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Posted 1 year ago

“Excellent service, speedy delivery and thrilled with the roller hockey shoes. Thank you”

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Posted 1 year ago

“I haven’t received my item yet”

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Posted 1 year ago

“Very bad service did not refund me when they took way over the expected time and were very rude to me on customer service”

Helpful Report

Posted 1 year ago

Hi Rhys, After looking at the tracking, I can see the item was delivered on the 29th after being shipped on the 25th. As you had selected standard delivery this is on a 2-4 working day service. The 31st would have been the last working day for delivery but you received the item before this date and during Royal Mail strike action. Apologies if you feel this is bad service

Posted 1 year ago

“Unfortunately I have not received my order yet, although it was posted five days ago! I tried tracking it but Royal Mail won't let me until it is out for delivery, which I found very strange and not at all helpful. I will conract Proline Skates if it is not delivered by tomorrow. Not a happy customer at the moment.”

Helpful Report

Posted 1 year ago

“Had the wrong pics of their products. Delivered products and a email was sent to ask the question why was it a different looking item. Had no return email and had to call. The person on the phone was very sarcastic and said that he knew of the email but did not want to return it as it was more of a graphic that changed and not the actual product. And that I would get used to the different graphic. It was a custom build skateboard and was all relevant to the colours used which to him was not something he thought was that important , he then said oh the item was changed by the manufacturer and they have not changed the pic. Very sarcastic and had the attitude that it was ok. Well you lost a customer and I would rather find a supplier that services their customers and works with them to create and purchases what they looking for. After all we are individuals with different tastes and likes, so don’t sell products with the incorrect pic or information and then try out the blame on a customer because you feel it does not matter to you. Avoid”

Helpful Report

Posted 1 year ago

Hi there, We are very sorry you feel this way. We can see your original e-mail was sent to us 11:43 14/5/22. As this is a Saturday this would not have been replied to until the following Monday, which I can see you were replied to by 10am on that Monday, so within half an hour of us being open. In the e-mail we did state that you were more than welcome to send the item back for a refund. In regards to the change of product, we are supplied images by the manufacturer and use them to sell the goods, I can see in this instance they have added two small white lines to the graphic which were not there before and have not changed their imagery. We can only apologise for this change. As stated, you are more than welcome to send the item back for a full refund if the item is not exactly what you are after. Regards

Posted 1 year ago

“No issue with the company but the product was unfit for purpose grip tape cracked and tearing when pealed from the backing paper didn’t even end up putting it on the deck it was in such poor condition and ended up throwing away”

Helpful Report

Posted 2 years ago

“I paid for express delivery but I haven’t received my order and despite me contacting you I’m not being given any assistance”

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Posted 2 years ago

“The ordering and delivery of the skates was fine, but having to pay to return, not good at all (nearly £5 to try on a pair of skates) While buying online is easy, however you obviously cannot try on for comfort and hence are reliant totally on the image, so likelihood of a return very high Would order further products if return was free”

Helpful Report

Posted 2 years ago

“They look really nice but the wheels on the skates don’t pop out any more. Bought them around a month ago so not very happy 😔”

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Posted 2 years ago

“Still waiting for a response from my last email as I've still not received my order! I want a refund!”

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Posted 2 years ago

“Going to send this item back its ripped at the wrist and I've only worn it once”

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Posted 2 years ago

Proline Skates is rated 4.7 based on 3,633 reviews