“Experience with Pro Tiler as it usually is was great with goods being dispatched within about an hour of placing the order however the let down was Pall-Ex notifications. I was informed I would get a an email notification of delivery window two hours before delivery and a text or email around half an hour before delivery. In practise I received both an email and text notifying of the delivery window after the delivery notification and the items were delivered within less than half an hour of receiving the delivery window. Not great if site operatives are required to unload form back edge of footpath or worse due to value , items are left on pavement as no one is around due to late/poor notification of delivery window/time.”
Morning Adrian,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
Apologies regarding the courier window slot, reference where they left the pallet is because they are a kerbside courier unless our customers authorise them to enter the premises.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“I bought 3 packs every one were incredibly brittle. They were just snapping in my hands. I ended up having to through away nearly all of them. I wasn't compensated with replacements or a refund. Danny Mackintosh contacted me regarding this issue which has been reassuring.”
Hi Theo,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are pleased that our colleague Danny was able to resolve for you. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Very good quality But, So very expensive when priced with postage trebling the price of it, with being so very small 10mm square x 18mm and so light so it goes in a toy envelope.”
Morning Fred,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“This was my first order with this Company, and unfortunately was marred by sending me the wrong item. For this I could really only give a 2* rating. However the error was quickly corrected when they were advised and a replacement was ordered immediately. This duly arrived within 24 hours and the courier also collected the wrong item to return to the Company, so for this I can give them 5*. Amend: After further consideration I feel I was a little harsh in my original rating. The only detrimental point was in the picking of the item before sending, otherwise this could have been a 5*. I have therefore decided to revise the overall process to 4*.”
Hi Clive,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We are pleased we were able to resolve and look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Morning Andrew,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“very good range of stuff and plenty of information about products which helps me as a DIYer in choosing what I need. Very good service too. To get 5 stars maybe a bit cheaper postage for small orders please”
Morning Colin,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“Excellent delivery service, came on the 3rd working day after order, however the tiling trowel delivered was not the right one. To save time my husband decided he would make the one delivered work rather than lose more time returning & waiting for a replacement. Checked my order & it wasn’t the one I’d ordered. How hard is it to pick the right one if that’s your job??”
Morning Deborah,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
Apologies you received the incorrect product, if we had been given the opportunity to see what happened we could have resolved it immediately. Without photos of the goods received we cannot rectify.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Morning Emiliyan,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“All was ok. However delivery time period was not ok. Once was between 8:10 and 12:10 and another buy end of day. It arrived 13:50. What a waste of my time.”
Afternoon Mahmod,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“Excellent company good communication and product, in my case let down by DPD delivery, who did not deliver to my home even though I was home, delivered it to local post office hence could not collect until Monday given Saturday delivery. Otherwise Pro TilerTools 5 star company would”
Afternoon Dennis,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Hi Philip,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are pleased that the we met your expectation. We are pleased that our product did the job you needed it for. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Order delivered as requested with all items present. This is the second time using PTT, the first was not the best so I gave them another shot. Much better. Will up to 5 star if the next orders are as seamless as the second.”
Afternoon Daniel,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It Is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We are sorry to hear about your situation, however are pleased this was resolved. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Morning Alex,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear that you had such a positive experience. At PTT we strive to deliver excellent service.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Joanne - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We are pleased it met your expectation and look forward to your future custom.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Paid extra for next day delivery before 12:30pm but didn’t arrive till nearly 1:30pm which delayed me a bit, but Dan at Pro Tiler Tools was very helpful and offered to refund the difference in postage. Happy overall with the product and service”
Afternoon Danny,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“Customer service is great as i had follow up call to rectify any issues
pro tiler is on the ball and make sure they provide best service for their customers”
Hi Khubaib,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We are pleased that our customer service team was able to resolve and we look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Andrew,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are pleased that your experience met your expectation. We are pleased it was straight forward and we look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“ordered 10 bags of Grout paid next day extra delivery charge 1 bag arrived no correspondence from your company no appoligie and no refund for extra delivery very disappointing we had to chase your customer service then grout arrived late and we had to purchase from different supplier at extra cost
J Stevens
Customer service Excellant resolved all issues to our complete satisfaction thank you”
Hi Julian,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are sorry to hear about the delivery issues, however are pleased to hear that our customer service team were able to resolve. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
