“Grout looks more beige than light grey between my pavers. Photos sent to Suppliers who are looking into this as they say the wrong colour (beige) may have been packed into the external container (which says light grey) there are no markings on inner 2 packages (that I can see) which would identify the colour of the grout.
I am awaiting the outcome of the suppliers enquiries.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We are pleased that the service met your expectation and look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Chris,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We are pleased that delivery arrived promptly. In regards to shipping we would love to charge less but this is what we are charged by our courier service. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“I ordered various items at a cost of around £620 for a clients bathroom. Timescales were tight and I paid for the next day delivery service at a cost of £23.99. I was informed that there would be a delay the day after placing the order, with the reason being the items would be coming direct from the supplier. I understand this but it could have been made clearer at the point of ordering to allow a decision to be made on whether to proceed. Communication from the team was good however, and I was refunded the next day delivery charge.”
Hi John,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We are sorry for the issues with your order. At PTT, we strive to provide excellent customer service and we take all feedback seriously. We are pleased we was able to resolve and look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Arwyn,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are pleased to hear about your experience with us. We are pleased the service met your expectation and look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Advised by Pro Tiler that item damaged in transit and that I would receive a replacement. No information on when this would be. DHL tracking site very poor and lacking any information (which isn’t Pro Tiler issue). I had to contact Pro Tiler customer services to find out when/if item would be delivered. Staff very pleasant and contacted DHL for me and resolved the issue satisfactorily.”
Hi Lynn,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are sorry to hear about the issues you have had with DHL. We are pleased that the our customer service team was able to assist you and get this resolved for you. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Glad to get these items that were out of stock elsewhere. Dealt with efficiently. But delivery costs were exorbitant for the part of the Mainland that I work in. So left feeling a bit ripped off.”
Hi John,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. In terms of delivery costs we are competitive in the market and have the latest dispatch time in the industry of 9pm. We would love to charge less but this is what we are charged by our courier service. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Jack,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted you had a great experience with us and look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Niamh- Pro Tiler Tools
Hi Alexey,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are glad we met your expectation and look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“The grout itself was excellent and a pleasure to work with however when we opened the box it was delivered in one of the bags was completely split and ended up all over my living room floor. Either dropped in transit or not enough protective packaging”
Hi Chris,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We are pleased we met your expectation. We are sorry to hear about the damages. We would suggest if you have any damages to contact our customer service team who will be happy to help. We look forward to your future custom.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Delivery was excellent and on the expected date. the 3 tubs arrived to go with 3 I had previously purchased from Pro tiler. Previously the tubs have been split in to 2 inner bags so some could be save but 2 of the tubs had one big bag? I do not know if this was this order or the previous order”
Hi Andrew,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear that you had such a positive experience. At PTT we strive to provide a Prompt and Efficient delivery service. We are pleased that we met your expectations and look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Joanne - Pro Tiler Tools
“Order process on line was easy to follow and worked well, dispointed to receive late yesterday on day of delivery of an early evening time slot which was no good for a construction site, so goods were re-diverted to a collection point the following day. This is now the following day and still waiting for confirmation goods can be collecetd.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are pleased that we met your expectation and look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear that you had such a positive experience. At PTT we strive to deliver excellent service.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Joanne - Pro Tiler Tools
“Paid extra for next day delivery to suit my contractor finishing the job but product not delivered in time so contractor will need to return at extra cost to me.
After discussing with them they have refunded delivery costs, problem with courier not PTT so all good”
Hi Peter,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are sorry to hear about the delivery issues, however we are pleased that the issue was resolved promptly. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“I ordered several items and one was missing. The delivery driver was courteous and the customer service rep was excellent. The missing item was shipped free-of-charge next day which was fine. Recommended”
Hi Robert,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear that you had such a positive experience. At PTT we strive to provide the best customer service and resolve any issues as soon as possible. We are pleased that we met your expectations and look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Niamh- Pro Tiler Tools
“I was a bit disappointed that the website said it had stock of a couple of items that I’ve ordered recently only to be told it’s not in stock. I’m stilll waiting for a refund for the cutter I ordered and that is £146 and I can’t order from elsewhere yet until I get the money back in my account. If it’s not in stock they should say it’s not in stock.”
Hi Shaun
Thank you for bringing this matter to our attention.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. At Pro Tiler Tools we strive to provide exceptional service to all our customers, and we are disappointed that we did not meet your expectations.
We would like to sincerely apologise that you had a poor experience with us as we place a real emphasis on service here at Pro Tiler Tools. We really hope you'll give us another chance to impress you in the future.
Many Thanks
Joanne - Pro Tiler Tools
Hi Estelle,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We are pleased we were able to assist you and everything was resolved. We look forward to your future orders.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Jane,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We are pleased that the products arrived promptly and the products met your expectation. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are sorry to hear about the delivery issues. A member of our team has contacted you to resolve this. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Should be more upfront on delivery charges. Large writing stating free delivery over £250 and then I get charged. Also more clarity on what company is delivering what and when. Goods delivered by three delivery trucks over two days.”
Hi Steven,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We are sorry to hear that the delivery charges were an issue. When you add something to your basket it will show the delivery charges either for Standard or next day. If you have any issues in future please do contact our team.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Alan,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. Our dedicated team strive to provide exceptional customer service and we look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
