“Mostly the experience was good but I gave them one less star because they packaged the tile trims really badly causing scratches. It's a no brainer that metal on metal isn't ideal .”
Hi Lisa,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are sorry to hear of your issues. Please give us a call on 01604 859800 if there is anything further we can do for you.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
Hi Matthew,
Thank you for your kind review! We're delighted to hear that you were happy with our quick and efficient service. We appreciate your support and look forward to serving you again soon.
Kind regards,
Niamh- PTT Group
Hi,
Thank you for taking the time to leave a review. We're delighted to hear that our sales team were able to assist you and that you found the delivery service efficient. We always aim to provide helpful advice, especially for customers undertaking a project for the first time.
We would like to assist you with the return, if you could contact us directly om 01604859800.
Niamh- PTT Group
“Although there was an issue with delivery, meaning only 5 of 6 items were delivered , more than likely due to the courier. These guys were great, prompt to answer the phone and get the missing order on next day delivery. Would definitely use again, thanks”
Hi Richard,
Thank you for your kind review and for your understanding regarding the delivery issue. We're sorry that one of the items didn't arrive with the initial shipment, but we're pleased we were able to resolve it quickly and get the missing item to you the very next day.
We really appreciate your patience and your positive feedback about our customer service. Thank you for choosing us, and we look forward to serving you again in the future!
Kind regards,
Niamh- PTT Group
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
Sorry you have had issues in the past-we are working hard to ensure our staff make minimal errors in stock. But we are so pleased you like our selection of products.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
“The order I placed was wrong when delivered, which was disappointing.
However , the customer services were absolutely first class when rectifying the order and addressed the issue straight away , with no quibbles.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted we were able to resolve your issues with delivery.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
Hi Rahul,
Thank you for your positive comments! It's great to hear that our team responded promptly and helped you find an alternative that met your needs. We appreciate your business and hope to serve you again soon.
Kind regards,
Niamh- PTT Group
Hi Jason,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted you were happy with delivery.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are so pleased to hear that you were kept up to date and that you are happy with your order!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
So pleased to hear you received your item. Unfortunately this is due tot he weight of the products you ordered, unfortunately the courier charges this and we do pass this cost over to the customer.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
Really pleased that you have found it easy to order and are happy with our prices.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
“Protiler were able to supply me with coloured grout at a reasoanble price when every other supplier was charging extortionate delivery charges. I did have to wait three working days for it which seemed rather a long time. Their customer service was very helpful.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
I'm sorry you had to wait three working days, unfortunately this is our standard delivery. I am so glad you enjoyed our products ad were pleased with our prices.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
Its great to hear such positive experiences about our team, we really pride ourselves on this type of service! I'm sorry to hear about the failed next day delivery with FedEx, this is important to us and we will look into all avenues.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
I'm so sorry for the delay that has happened due tot he bank holiday but I'm so pleased you have received your order and hopefully we get the pleasure of serving you again in the future. i hope you enjoy your order.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We really appreciate the review and you taking the time out of your day to do this.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
Hi Scott,
We sincerely apologise for the delay with your order; we sincerely apologise for any inconvenience this has caused.
We were experiencing delays as volume have been higher then usual. Our team is working around the clock to get things back on track.
We appreciate your understanding, we have contacted you to resolve this issue. If you wish to shop with us again, please do not hesitate to contact us. We hope to impress you in the future.
Kind regards,
Niamh- PTT Group
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are pleased to hear about your experience with us. We are glad items arrived on time and you are happy with product.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
“Pleased with the goods and with being informed of a late delivery due to a problem despatching it.
However not happy with your choice of couriers as they continually deliver my goods to the wrong address, i know it's nothing you can do other than change couriers but please bear it in mind when there contract is up for renual.”
Morning Nick,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
