Hi Matthew,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We strive to provide quality products and ensure our products arrive promptly via our couriers. We are happy we met your expectations.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“I was supplied with faulty tile adhesive - 30 bags (Tilemaster rapid set flexible white). Instead of accepting what we said as true, they followed a process that left me holding the problem of having 3 tilers standing unable to work. I was forced to buy additional bags locally as I was not getting resolution from the company in the timeframe I thought was acceptable. I therefore asked for them to reimburse me the additional costs of the extra adhesive I had to purchase. They refused to do so even though they accepted responsibility that they had supplied me with faulty adhesive. Really poor customer care. My first experience of PTT and my last.”
Hi,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are sorry to hear about your experience with us. We are also sorry for the faulty tile adhesive that you received. Once you reported the issue to us, we spoke to the manufacture who had conducted some tests and investigated that day. They confirmed that there was a faulty batch which unfortunately was supplied. We resolved the issue within 24 hours as quickly as we can, sending you out 20 new bags of adhesive and reimbursed you 10 bags which you needed to collect from a local supplier on the day. Issues like this unfortunately need to go through a process, we aren't able to deem a batch faulty the original supply needs to investigate which is why we needed a lot of details from yourself. At PTT we do strive to resolve issues as quickly as we can.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
H Peter,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience. We strive to provide excellent service throughout and we are glad we met your expectations.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Gary,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We strive to provide exceptional customer service and provide a quick, efficient delivery service. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Steven,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We strive to offer a great range of products at competitive prices. We are additionally delighted you received your order promptly.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Clayton,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are glad that the product you purchased was excellent for doing a porcelain patio. We are sorry that you only received the one roller with the washboy. It is possible it was lost in transit with DPD. We are also sorry that your email had no response. We have checked all inbox's and had not received anything regarding this issue. We have resent out a replacement roller which should be with you today. At PTT, we look to resolve any issues quickly and efficiently.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Clare,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're thrilled to hear that our staff has been really helpful and that our quick quoting service has been beneficial for your business. Your satisfaction is our utmost priority, and we strive to provide excellent support to our valued customers. We understand the importance of efficiency and timely delivery, and we're glad that we have been able to meet your expectations in this regard. Our team works diligently to ensure that quotes are provided promptly, allowing you to respond to your customers in a timely manner.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Mark,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear that you had an exceptional delivery experience and found our ordering process to be easy. Your satisfaction is our top priority, and we strive to provide a seamless and convenient shopping experience. We understand the importance of clear and effective communication, and we're glad that our team was able to provide great communication throughout your order process. Ensuring that your items arrive in perfect condition is of utmost importance to us. We take pride in our packaging methods to ensure that your products are well-protected during transit.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Both excellent service and prices. I ordered some Durabase membrane and adhesive late on a Wednesday which was delivered on Friday!
You cannot fault their website, it is easy to use and their range of products is phenomenal. I wish there were more companies like this. Well done I will use them by choice now.”
Hi John,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're thrilled to hear that you had an excellent experience with both our service and prices. Providing top-notch service and competitive pricing are our priorities, so it's wonderful to know that we met your expectations. We understand the importance of fast and reliable delivery, and we're glad that your order of Durabase membrane and adhesive was delivered promptly. We strive to process orders as quickly as possible to ensure timely delivery to our customers. Your kind words about our website are greatly appreciated. We put a lot of effort into making our website user-friendly and offering a wide range of quality products.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Brian,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. At PTT, we strive to provide quality products and competitive prices. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Neil,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We appreciate your loyalty and trust in our service and we look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Richard,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear that you were pleased with the packaging and dispatch of your order. Ensuring that your items arrive in pristine condition is a top priority for us, and we take great care in packaging them securely. Our team understands the importance of a smooth and efficient dispatch process, and we're thrilled that we met your expectations. We strive to process orders promptly and send them out for delivery as quickly as possible.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Joe,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear that you found our pricing for the un coupling Matt and Ardex glue to be good and that the delivery was quick. Your satisfaction is our utmost priority, and we always strive to provide excellent service to our customers. We understand that convenience and affordability are essential factors when making a purchase, and we're glad we were able to meet your expectations. Our team works diligently to ensure that our prices remain competitive without compromising on quality.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We strive to provide exceptional customer service throughout. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Roy,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We strive to provide efficient prompt service. We are glad that we met your expectations.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Gary,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We strive to provide efficient, prompt delivery service. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Maksym,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We would like to apologise about your recent experience with us. We are sorry to hear that the product you was recommend to be out of stock This was due to the stock being incorrect when going to pack the order. the product that was exchanged for is a more expensive leveller as there was no other leveller similar priced. Unfortunately the additional payment was needed to dispatch a different brand leveller. We are extremely sorry for this mistake.
Hi Michael,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We strive to provide excellent service and quality products. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Jeff,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
My apologises regarding DPD. We will raise this case with our DPD accounts manager regarding the issue you had. We always look to resolve any issues our customers have quickly and efficiently. We are happy we were able to resolve this for you. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Very reasonable price would have given 5 stars but delivery times very vague no set day given then a text saying would be on 4th July had a phone call on 3rd July saying delivery outside house, I was at work so they took it back and said they'd deliver next day but couldn't say if it would be am or pm”
Hi Catherine,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're glad to hear that you found our prices reasonable and we appreciate your positive rating. However, we apologise for the inconvenience you experienced with the delivery process. We strive to provide accurate and timely information to our customers, and we apologise if this was not the case in your situation. We take customer feedback seriously, and we will use your experience to improve our delivery processes. We will review our communication protocols to ensure that delivery times are communicated more clearly in the future, with specific information regarding the AM or PM slot.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
