Hi Linda,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We would like to sincerely apologise that you had a poor experience with us. We place a real emphasis on quality here at Pro Tiler Tools, carrying out rigorous quality checks and are so sorry this slipped through.
I've double checked your order with our team and can confirm that your product needed to be ordered in from the manufacturer, which caused the delay.
We have refunded your delivery charge as a goodwill gesture and really hope you will give us another chance to impress you in the future.
Many Thanks,
Steve - Pro Tiler Tools
Afternoon Jamie,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are pleased the service received met your expectations and look forward to dealing with you in the future.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“I purchased the Jacoboard J-drain and didn’t realise that the drain and cover were sold separately. Delivery was prompt and we realised immediately that only the covering grate had been supplied. Customer services were very efficient (and available into the evening). We figured out that I had paid for the drain but the cover had been sent in error. Joe sorted out payment for the cover and made sure that the drain was dispatched promptly. It arrived the following day and I couldn’t be happier with the service that I’ve received. Not installed the drain yet but the product appears to be good quality. 11 out of 10 to Joe and the team in customer services!”
Good afternoon,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear that our customer service met your expectations. I will pass on your compliments to my colleague Joe, as receiving positive feedback is always appreciated.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Steve Briggs - Pro Tiler Tools
Afternoon Andy,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear that our customer service met your expectations and look forward to dealing with you in the future.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Steve Briggs - Pro Tiler Tools
Hi Stephen,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear that our customer service met your expectations. It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Steve Briggs - Pro Tiler Tools
Hi Lee,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear the service levels and prices met your expectations. If you was to recommend a friend/colleague who in turn placed an order we would offer you additional discount on a future order if it is placed with us over the phone with notification of the order number for your recommendation. To ensure the correct discounts are submitted the order cannot be placed online.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Steve Briggs - Pro Tiler Tools
Hi David,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are happy to hear that you found our staff to be polite and helpful, as we endeavour to provide the best service to all customers.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Steve Briggs - Pro Tiler Tools
Afternoon Massimiliano,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Afternoon Adam,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are happy to hear your experience was of expected standards.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“Good communication ( updates ) fast dispatch and confirmation, weakest link was DPD not delivering all three at once ( logistics ) but Pro Tiler were spot on, thanks .”
Afternoon George,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
Apologies DPD service did not match expectations, we always endeavour to resolve which I am happy we managed to.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Afternoon Melanie,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is great to hear your experience met expectations.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Hi Dariusz,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We appreciate your compliment and look forward to dealing with you in the future.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Steve Briggs - Pro Tiler Tools
“Poor service, poor customer service. DO NOT USE. If you leave a bad review they harass you to trying to change it, such poor professionalism from such a poor company. There are better places out there with better customer service. After asking them to stop harassing me they are doing it again so I will be reporting the company for it now.”
Hi Remi,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
On review of your order, I can see it was placed at 9:12pm on Friday 12th June 2026 and was delivered on Tuesday 16th June 2026. We are sorry to hear you feel you had a poor experience with us; however, our website does confirm the following information:
https://www.protilertools.co.uk/delivery#delivery_order_delivery_information
"Our Next Working Day cut-off is 9PM. We do not dispatch orders on Saturdays or Sundays. Saturday and Sunday are not working days. If you require a weekend delivery, please select a Saturday or Sunday delivery option at checkout."
As per the above, your order being delivered on the 16th June 2026 was correct and within time. Unfortunately, there is nothing more that we can do in this case and we would appreciate it if you could revise your review from 1 star at your earliest convenience.
Many Thanks
Steve - Pro Tiler Tools
Afternoon Ryan,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We appreciate your kind words, I am glad the service you received was of expectation.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Steve Briggs - Pro Tiler Tools
Afternoon Paul,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Afternoon Paul,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“Excellent service! Was in desperate need of a tube of Mapai Blue silicone that the customer requested for a marble effect acrylic shower panel in a bathroom. Had to use in the corner.
Ordered and turns up next day.
Will definitely use these guys again! 10/10”
Afternoon Jason,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We appreciate your kind words within your review, our aim is to provide the best possible service levels for every customer so we are happy everything ran smoothly with this order.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“Paid extra for urgent delivery which didnt arrive with no comms, made contact myself to be told it would be with me Monday. No comms untill i chased only to find tht these were damaged in transit. This led to additional cost of engineers on site as they were there specifically to install these.
No apologie received for the inconvenience.
New consignment has been received today.
No compensation offered - Very poor”
Hi Gareth,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear you feel you had a poor experience with us and we can appreciate your frustration. However we, nor FedEx, are liable for costs/charges outside of the value of the products or delivery.
We utilise leading couriers to serve customers nationwide, although, despite the high standards, delays and damages in transit are still possible and unfortunately out of our control, and sometimes even the couriers.
We are required to replace any damaged items which, as per your review, you received on the 30th June 2026.
We also refunded your delivery charge as a goodwill gesture. Unfortunately, there is nothing more that we can do and brings this case to a close.
If you require anything aside from the matters above, please let us know.
Many Thanks
Steve - Pro Tiler Tools
Afternoon Dennis,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We appreciate your kind words within your review, our aim is to provide the best possible service levels for every customer.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Afternoon Martyn,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We appreciate your kind words within your review, our aim is to provide the best possible service levels for every customer.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
