“Sent out of date materials. Customer service was very unhelpful.
Leah called today and was exceedingly helpful in correcting matters. She went above and beyond”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
I'm so pleased that we were able to help you! Once again, so sorry for any issues you had.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are so pleased you are happy with your product and our service!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
“I looked and looked every where but could not find it what I wanted, until I spotted with Pro Tyler Tools, I loved what I need and place the order, I have it and will use it.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
I'm so pleased we made your search easier and allowed you to get the item you wanted.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
“Only ordered some vinyl glue on a 1 - 3 day delivery, told they were experiencing delays. The said wouldn't be delivering - ordered some more from someone else and guess what ......yep both lots turned up which is great if I were in the trade but I'm not so I've a mass of glue I don't need
Not great and expected more.
Disappointed from SW16”
Good Morning David,
Sorry to hear about the issues with your order and experience with us. Unfortunately we have had some severe delays in our warehouse which we have been proactively trying to notify our customers regarding. We have processed the full refund and we hope you trust us again in the future.
PTT Group
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are so pleased you have had excellent service and fast delivery. We pride ourselves on our service.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are super pleased you enjoyed our service.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
“I have bought a number of things from pro tiler and find their the items they are listing can be misleading but what I have received has been good quality.
The postage can't be realied on either leave plenty of time of you need something for a particular job.”
Hi Kieron,
Thank you for taking the time to leave a review and talking on the phone with me.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We have taken on board your feedback about the item you have purchased and we are looking to see whether it is considered to be misleading from a customer point of view.
Your item was on time and delivered within the correct time frame, if this is ever missed we will always refund this matter.
As mentioned before please do reach out to us for future orders and offers.
We would like to sincerely apologise that you had a poor experience with us. We place a real emphasis on quality here at Pro Tiler Tools, carrying out rigorous quality checks and are so sorry this slipped through. We really hope you'll give us another chance to impress you in the future.
Many Thanks,
Leah - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are so pleased you had a great experience with us.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
“Great customer service from start to finish. Before purchasing I contacted them because I wasn’t sure which product would be suitable as this was my first patio cleaning job. I received a quick and helpful response with clear advice on what to use. After placing the order the product arrived without any delays and thanks to their recommendation I completed my first patio clean successfully. Very happy with both the service and the product, highly recommended.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
Its fantastic to hear such a positive review on our staff and service. I am so pleased you love the product and to see what an amazing job its done!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
“Unfortunately this has not been the best experience ordering from pro tiler.
Items have not been delivered as dates advised even after paying additional fees for next day delivery.
Items that have been delivered are incorrect and I’m still waiting for a resolution to this matter.”
Hi Nicholas,
Thank you for taking the time to leave a review. We did reach out to yourself and try to resolve any confusion or matter at all but I cannot see that we have had a response.
I'm sorry for any inconvenience this caused and I'm sorry we didn't meet your expectations. As explained in our email I understand your frustration and we have refunded your shipping costs, we are aware this has now been delivered now.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
Many Thanks, Leah
“Needed quick supply of a few items for my kitchen floor project and Pro Tiler Tools had everything I needed in stock at the most competitive prices. Easy to order and collect and all the staff I dealt with were lovely, very friendly and helpful and loaded up my car for me. Would definitely recommend and order from here again.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
This review means so much to us! We really appreciate your review and love to hear how much of a great experience you have had with us, we really do pride ourselves on this type of service.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're glad you enjoyed it!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We pride ourselves on our excellent customer service! WE are so glad to hear you've had a great experience.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
“Ordered an item on Friday afternoon, dispatched same day, delivered on Saturday morning. Talked to a costumer service before order and the guy was very helpful. Absolutely recommend this company.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We love to hear such positive feedback about our staff, thanks for the recommendation!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
So pleased you are happy with your product!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
Glad you like your items!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
Hi,
Thank you for taking the time to leave a review. We did reach out to yourself and try to resolve any confusion or matter at all but I cannot see that we have had a response.
I'm sorry for any inconvenience this caused and I'm sorry we didn't meet your expectations.
Unfortunately the bank holiday delayed this delivery and the courier delayed responding to us. We did refund the delivery charge and try to reach out but unfortunately we didn't hear back.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
Many Thanks, Leah
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
I'm so glad to hear you were given great advise, I hope you enjoy the chosen grout!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
“Protiler were able to supply me with coloured grout at a reasoanble price when every other supplier was charging extortionate delivery charges. I did have to wait three working days for it which seemed rather a long time. Their customer service was very helpful.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
I'm sorry you had to wait three working days, unfortunately this is our standard delivery. I am so glad you enjoyed our products ad were pleased with our prices.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
Its great to hear such positive experiences about our team, we really pride ourselves on this type of service! I'm sorry to hear about the failed next day delivery with FedEx, this is important to us and we will look into all avenues.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
