“Extremely please with tile trim. Would recommend company to a friend. Only quib would be cost of delivery. But when weighed against the way this delicate item was packaged
It all balances out, so big thumb up.”
Hi Kenneth,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
Hi Peter,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear that you had trouble with your delivery and would like to apologise for any inconvenience that may have been caused. After looking at the tracking details we cannot see any mention of a delayed/rescheduled delivery. I have asked one of the sales team members to investigate this further, they should be in contact with you shortly.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks
Jay - Pro Tiler Tools
Hi James,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
Hi Richard,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
We are very sorry to hear that you found our shipping charges expensive and we apologise for any inconvenience that may have been caused. All of our shipping charges start at the same price, regardless of the item ordered. To ensure our customers receive the best experience possible and to also offer options such as tracking on their deliveries, we choose to use more reliable and premium courier services.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
Hi Danny,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
I have taken a look into your order but cannot see any mention of the parcel being late. Your order was placed on the 23rd for a 1-3 day service, tracking information shows that we dispatched your parcel on the 24th and was then received on the 25th by a neighbour as per instructed in the delivery note you provided.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
“Quality product, with a simple and easy purchasing process
Even though the delivery packaging looked brilliant, it still didn't stop someone from removing the heavy-duty stables and bending back the plastic capping.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
We are sorry to hear about this and apologise if any inconvenience was caused. In very rare cases, if something heavy has come in contact with the end of our tubes, it can potentially cause the plastic cap to pop out/come loose. If our customers receive damaged products we ask that they call us immediately so the items can be replaced to avoid further delays.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
Hi Mark,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
Hi James,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
Hi Craig,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
“I'm still waiting for my 6mm and 10mm trowel that was missing from the trowel set I purchased from you.also an answer on if I can buy the 4 handles seperate for the montolit superlift as these were stolen from me.thanks”
Hi Brendan,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry about this and apologise for the delay and inconvenience that may have been caused. I have passed this message to one of our sales team members who will be in contact with you shortly so we can get this resolved.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks
Jay - Pro Tiler Tools
Hi John,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are sorry you feel the couriers let you down on this occasion and apologise for the inconvenience it may have caused. As far as we can see, your order was delivered within the specified time frame and there are no reports of problems or issues with your order.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
“Was excellent service and sorted my issues out with out of stock items I wanted straight away. I received the items on time and the products I received were great”
Hi James,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are sorry that the initial items you ordered were out of stock and apologise if this caused you any inconvenience but we are happy to hear that we were able to find you a suitable replacement!
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
“I buy a tile cutter 62 cm which is 600 x 600 for the tile very good together the only problem is they're not an extra tile blade late with the tile cutter rest is all good.”
Hi Dharminder,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It's great to hear you are enjoying your purchase! We are sorry you were disappointed that the tile cutter didn't include a spare cutting wheel. Some of the tile cutters we sell do include spare cutting wheels but unfortunately, the manufacturer does not include one with this particular product. Within the descriptions of our listings, we label everything that is included with the product so our customers are aware of the contents. We apologise if this caused you any inconvenience.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again!
Many Thanks
Jay - Pro Tiler Tools
“Product was great and fairly priced, came really well packaged had no problems at all but the only downside was i paid extra for next day delivery and it didnt arrive for 3 days, other than that product was great!”
Hi Ryan,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are very happy to hear you enjoy your purchase but we would also like to sincerely apologise for the inconvenience of the late delivery. I have passed this information to one of our sales team members who will be in contact with you shortly regarding this.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
Hi Luke,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
Currently, the metal grids for our washboys are out of stock due to a delay from the supplier. We will be supplying our customers with plastic grids as temporary replacements. Once we receive stock of the metal grids they will be sent out to our customers. We apologise for the inconvenience this may have caused.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
Hi George,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
“A great store with a wide selection of tools and materials. Always has handy deals and consumables going cheap. Great pages to read up on. Only thing that gets me is the next day delivery that I always pay for always gets delivered in 2 or so days.”
Hi Joey,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this and apologise for any inconvenience it may have caused. Making sure our customers receive their items on time is a top priority. We will be sure to investigate this issue to ensure it does not happen in the future.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again!
Many Thanks
Jay - Pro Tiler Tools
Hi Donald,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
Hi Duncan,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
“Experience depends on the seller. Mostly is good, guys trying to help and optionally explaining stuff around their products.
I'm glad to see that there are people who can think outside the box. I order a floor sensor but the order has not arrived on promised time and being close to Christmas was very important to finish the floor.
So guys took the sensor of the thermostat box and give it to me and I believe they will replace it later when the order arrives. Is good to see that people there recognise the importance of the situation and think outside the box to help the customer.”
Hi Eugene,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
