“It clearly stated on the website, that if I ordered it within so many hours, it would be delivered on Tuesday (17th).
My Wife stayed in all day Tuesday - nothing came. Then I received a text/email to say it would be delivered Wednesday (18th), which it was.”
Hi Ralph,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We can see that you ordered on Sunday 15th October at 10.44pm on a standard delivery of 1-3 working days. At PTT, we are not open on Sunday's and only dispatch Monday-Friday. I can see that your order arrived on Wednesday which is in the 1-3 working day time frame. If you had placed it on a next working day this would have been with you on the Tuesday. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi David,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We are pleased to hear you found us easy to order with. We will pass on this feedback regarding a bag back to manufacture regarding this. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“We needed an urgent delivery and they delivered on time and their team online was very supportive. Keep up the good work and value every customer. Best wishes, Jiten!”
Hi Jiten,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are pleased to hear that your order arrived on time via our courier service. We appreciate your loyalty and trust in us and we are glad we met your expectation. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Good quality items - fair price. Could give better service for delivery by giving a estimated delivery "Window"
Ie 3 - 5day interval from placing your order but come the given day of delivery it's was "anytime".”
Hi Nelson,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are pleased that you was happy with the price of the items. We provide a next working day service which if ordered before 6pm the previous day that will be with you the following day. The couriers we use will give you either an hour time slot for delivery or an estimated time of delivery. We also offer a standard delivery which is 1-3 working days and again a delivery time slot will be provided. Our dedicated team are always on hand to provide updates on delivery times to keep our customers informed with their orders. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Overall a good service with reasonable prices (although after delivery costs, prices are comparable with other places). The delivery was prompt which I really appreciated but container of Ardex liquid dpm was badly crushed in the pallet. It didn’t leak, but was very difficult to open as a result.
Still 4 stars I think.”
Hi Dave,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are glad that your order arrived promptly via our courier service. With regards to delivery we are competitive in the market. At PTT, we have one of the latest dispatch times in the industry. We would love to charge less for delivery, however this is what we get charged from our couriers. We are sorry to hear about the crushed product, however glad it was still useable. If you have any issues with products on arrival, please give us a call and we can get this resolved as soon as possible. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We appreciate your honest review. We are competitive in the market and we have one of the latest dispatch times in the industry. We would love to charge less for postage, however this is what we are charged from our courier service.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Larsen SLC1550 Rapid Set Pro Single Part Flexible Fibre Self Levelling Compound 20kg - fantastic price for this product, which is good for up to 50mm in one pour. The alternative available locally would only do up to 10mm, and cost nearly twice the price. Product came packed in a cardboard box with strapping, making it easier for the courier (and me) to lift. The reason for dropping 1 star was that, although ordered on Sunday, it wasn't dispatched until Wednesday.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. At PTT, we strive to provide a wide range of quality products at competitive prices. We are glad that your order arrived well packaged. We are sorry to hear that that this left us late, we will raise this with our courier service.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Nadim,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. Our dedicated team strive to provide exceptional customer service. We are glad that you found our website easy to use and your order arrived well packaged and promptly. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Good delivery, product well packed, even "too good" with so much filler in box.
However, prices too high. Just because you are the only shop, I can buy 1.5 mm Kubala self leveling spacers, I buy from you.”
Hi Grzegorz,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are glad that your order arrived promptly and was well packaged. At PTT, we strive to offer a wide range of products at competitive prices. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Neil,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are glad that you found us easy to order from and your order arrived promptly. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. At PTT, we strive to provide exceptional customer service throughout and we are glad we met your expectation.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Hi
Yes good experience generally but was let down on the next day delivery think there was a bit of a mix up from the curriers wanted it for Thursday but didn’t receive it until the following Monday”
Hi Mark,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are sorry to hear that our courier service let you down, we will raise this with our FedEx account manager. I can see my colleague has processed a refund for the next working day delivery charges and apologises for any inconvenience caused. At PTT, we strive to resolve any issues as quickly as we can. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are glad that you found us easy to to order with and that the delivery arrived promptly. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Good range, good prices, poor choice of courier.
DX couriers have had my parcel for way too long, and I will not be ordering anything else if a company is using them.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are though sorry to hear about your experience with our courier service DX. We will raise this issue with our DX accounts manager. If you would like to place any orders in the future, please give us a call and will ensure this is delivered with another courier service.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“I am very pleased with your products but the courier company is not quite good. The first time on Monday I wasn't at home and they needed a signature so I arranged for Friday and the courier left it in the lobby, he didn't go to the 5th floor for a signature”
Hi Jolanta,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear that you was pleased with the products. We are sorry to hear the issues you had with the delivery. We will raise this with our courier service regarding this.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Cheap prices, wide variety of materials. Easy to order, the delivery charge was way to expensive for what I actually ordered. The delivery charge should be reflected in the amount that you order and not just one price for all. I was also not kept up to date with my delivery, and I had to call a few times to see when my order was going to be delivered. In the end I asked for the delivery companies name and I had to ring them direct to find out where my order was. My delivery charge was far too much for my small order.”
Hi Perry,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear that you was happy with the prices and wide variety of materials. We are sorry to hear about the experience you received via tracking your order. The delivery charges are done on weight and location not quantity. I can see that you ordered Hardie backer boards, Trim and Adhesive so this would have to be palletised.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Easy to order but customer service not particularly helpful.
Was supposed to get a call an hour before delivery but just turned up and they couldn't or wouldn't get a tracker on it.”
Hi Karl,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are sorry to hear that the courier service Pallex did not call you before delivering. We will raise this with our accounts manager at Pallex.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Good service: simple website and prompt delivery. However the trim I purchased didn't meet expectation of colour and was unusable (box trim was meant to be bright Rose but has virtually no colour)”
Hello,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. At PTT, we strive to be the best in the industry and we are glad we met your expectations with a quick delivery. In regards to the trims, if you contact us on 01604859800, we may be able to assist further.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Not impressed with your courier DX IT WAS A SHAMBLES.received notice of delivery on friday 28th arriving between 3pm & 5pm looked on tracker to view progress,By 7pm no delivery and tracker disabled. Monday 31st received notice of delivery which arrived but was only half of order ( tape no skirting ) Finally received notice of delivery on 1st aug no tracking but it did actually turned up.”
Hi Melvin,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are sorry to hear about your experience with our courier service DX. We will raise this with our DX account manager. At PTT, we strive to provide a prompt and efficient delivery service. It is important to us that our customers orders arrive promptly.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hello Fozlul,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. At PTT, we work extremely hard to ensure all orders are dispatched and delivered within a timely matter. We are glad to hear you are pleased with the service received.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
