“Contacted company on the Friday stated I was needing delivery on the Saturday but their website said next working day delivery, chap said that’s ok we can get it to you for Saturday..items arrived on the Monday. I had tiler booked for the Sunday. Paid £55 for delivery…
Update they have agreed to refund my delivery cost and asked me to revise my review… delivery inc vat was £66, refund £30…clearly my views of this company are reinforced further.”
Hi Steve,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are sorry to hear about your experience with us. We can see you ordered on Friday on a next working day delivery service which would be Monday. We are sorry you was misinformed that this would be Saturday. We are sorry for the inconvenience this has caused.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Muthuraja,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are happy to hear you found us easy to order from and your overall experience was good. At PTT, we strive to provide exceptional customer service and we are glad we met your expectation.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“The items purchased were of good quality and showed up promptly in quality packaging to avoid any damage. The colour of one item ended up being unsuitable for the scheme I was looking for and I went through the returns process, Pro Tiler Tools made it easy by letting me know where to source a delivery company and issued a refund promptly once the item was received. I'd buy from here again.”
Hi Felix,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are glad to hear that the issue with the colour of item was resolved quickly. At PTT, our staff are always on hand to help resolve any issues that may arise promptly. We appreciate your recommendation and look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Adam,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We are pleased your order arrived promptly via our courier service. At PTT, we strive to provide quality products at competitive prices.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Peter,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. At PTT, we strive to provide quality products at competitive prices. We are additionally pleased that your order arrived promptly via our courier service. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Chris,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. At PTT, we strive to provide exceptional customer service throughout and we are glad we met your expectation. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us review, and for shopping with Pro Tiler Tools.
We are sorry to hear about your experience with us. We have looked into your order and can see that our courier service Pallex failed to deliver your order correctly. We will raise this issue with our accounts manager at Pallex.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Tony,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. Our team work diligently to pack and process orders so that our customers receive their orders promptly from our courier service.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. At PTT, we strive to provide quality products at competitive prices. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi William,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. At PTT, our staff work diligently to pack and process orders so that our customers receive their orders promptly via our courier service. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“I ordered 30 sq m and 20 came on a single roll. However the remaining 19 came in 5 or 6 offcuts which I think is not on. I know you can butt join the membrane but I will likely have to cut these offcuts to size so will end up with many awkward small pieces to lay. It is very expensive so I would not expect to be taking bits that you really ought to be recycling.
Disappointed.
RESOLUTION - ProTiler got back to me and have now sent me a replacement complete piece for the off cuts.
Good customer service following initial error. Am very pleased and would now order from them again.”
Hi Mike,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We will raise this with our warehouse team. We are though glad to hear that this issue was resolved promptly. At PTT, we strive to resolve any issues promptly. We look forward to serving you again.
Hi Alec,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. We are glad that the product met your expectation and you was happy with the price. At PTT, we strive to provide quality products at competitive products.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Andy,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are glad that you found our website easy to use and were able to track your order easily. At PTT, we strive to provide exceptional customer service throughout and we are glad we met your expectation.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Colin,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are glad we met your expectation and look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Ive just ordered Bal adhesive:Bal waterproof 1c:primer 1c and notched trowel. All in stock at great price and fast delivery. Very well packed in strong boxes with plenty of bubble wrap. The own brand trowel is excellent quality and great value. If you want tile stuff then try this 5 star company”
Hi Terry,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. At PTT, we strive to provide quality products at competitive prices. We are additionally pleased that your order arrived promptly via our courier service. Our staff work diligently to pack and process orders so that our customers receive their orders quickly and efficiently.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Colin,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. At PTT, we strive to provide exceptional customer service throughout and we are glad we met your expectation. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Kevin,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. At PTT, we strive to provide quality products at competitive prices. We are additionally pleased your order arrived promptly via our courier service. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Hardiebacker board in stock and delivered very quickly.Driver followed the instructions ( which is most unusual) and the pallet was unloaded with no problems.
My only niggle was the cost of delivery which would be reasonable for a larger load but was a high proportion of cost for this small job.”
Hi Paul,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. At PTT, our staff work diligently to pack and process orders efficiently and promptly so that our customers orders arrive promptly. The cost of delivery is based on size and weight rather than quantity. We would love to charge less but due to costs rising with our courier service this is not possible.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. At PTT, we strive to provide quality products at competitive prices. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Ricardo,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. At PTT, we strive to provide quality products at competitive prices. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
