Hi Richard,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We have recently extended our cut-off time to one of the latest in the industry to 6pm for all orders. Sadly the 9pm order did miss our cut-off, I can see DPD did deliver on time at 8am the following morning.
We appreciate your feedback regarding adding this to the checkout stage, I will forward this to the relative department and see if this is something we can look at adding to avoid any disappointment with other customers. We want to ensure everyone has a smooth ordering process.
Kind regards,
Stephen
Pro Tiler Tools
Hi Bryan,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear that you found our service to be excellent. Making the customer experience as smooth and effortless as possible is our top priority, and we are delighted that we were able to meet your expectations. We are glad to know that you found it easy to select the right products for your needs. We strive to provide a user-friendly platform with detailed product information to help our customers make informed decisions. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Anna,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're thrilled to hear that you had a fantastic experience with our customer service team and that you found them to be friendly, polite, and helpful. Providing exceptional customer service is one of our top priorities, and we're delighted that our team exceeded your expectations. It's wonderful to hear that you project is beautiful and that everyone loves them.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“The staff at pro tiler were fantastic with regards to previous experience
I ordered several items for delivery and awaited courier service
Unfortunately the firm delivered to wrong address unknown to myself I contacted pro tiler about this and they immediately sent out replacement and looked into my missed delivery
Brilliant”
Hi Shaun,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
Delivering a seamless customer experience is of utmost importance to us, and we deeply regret any inconvenience caused by the misdelivery. We understand how frustrating it can be when things don't go as planned, and we appreciate your patience and understanding throughout the process. Our team's commitment to resolving issues efficiently is what sets us apart, and we're glad to hear that you found our response and the subsequent delivery of the replacement items to be satisfactory. We always strive to address customer concerns promptly and provide solutions that meet your needs.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Debbie,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're delighted to hear that your order arrived on time and that you were satisfied with both our service and the quality of our products. At PTT, we strive to ensure timely deliveries and provide our customers with top-notch service. Our team takes great pride in curating a collection of high-quality products, and we're thrilled that you found them to be satisfactory.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Peter,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear that you had a great experience with Pro Tiler Tools and that you would definitely use our services again. At PTT, customer satisfaction is our top priority, and we are delighted to know that we met your expectations. We strive to provide excellent service, high-quality products, and a seamless experience for our customers.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Carl,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear that you found our service to be the best and quickest you have ever experienced. At PTT, we understand the importance of timely delivery, and we strive to provide efficient and prompt service to all our customers. Your perfect rating of 10/10 is truly humbling, and we sincerely appreciate your kind words. Rest assured that we will continue to uphold the same level of excellence in all our services.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Marcelino,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is excellent to hear about your experience with us. At PTT, we strive to offer excellent service and ensure all deliveries arrive on time. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is fantastic to hear about your experience with us. At PTT. we strive to offer quality products at affordable prices. It is also excellent to hear that your order arrived promptly.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Been using pro tiler for a while now, I can't fault them at all, customer service is spot on, prices are good
A brilliant one stop shop for a tiler👌🏼”
Hi Ian,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We truly appreciate your kind words and the trust you've placed in our company. At PTT, we take pride in offering competitive prices without compromising on quality. We aim to be a reliable resource for our customers, offering a wide range of tiling products and services.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Leigh,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're thrilled to hear that you had a straight forward and efficient experience with our service. Providing a seamless and hassle-free experience is our goal, and we're glad to know that our service met your expectations. We also appreciate your kind words about the quality of the product. At PTT, we strive to offer the best products to our customers, and your satisfaction is a true testament to our commitment.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Paul,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. At PTT, we strive to provide excellent customer service throughout. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“I placed an order on 31/05/22 and paid for next day delivery. By 4pm nothing had arrived so I telephoned to make sure the delivery was still scheduled for that day, I was assured it was. At 6pm still no delivery so I contacted them again, I was told the delivery company they use have refused to deliver as the items were 2.5m long, i said no problem, I will unload them as they are 8kg each, but no they wouldn't accept that. They said they would issue a full refund straight away, 6 days later and I've still not got a refund, they keep telling me that the delivery company they use still haven't returned the items to them and until that happens the refund won't be processed. How is this my problem ? The goods did not even arrive with me, I have never received them or even seen them. Very poor”
Hi Steven,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We sincerely apologise for the inconvenience and frustration you have experienced with your recent order. We understand how important it is to receive your items in a timely manner, especially when you've paid for next day delivery. We have refunded you the full order and it should be back with you. Apologises it took so long for the refund to be processed. We have thoroughly investigated the sequence of events surrounding your order and identified the issues that occurred. We acknowledge the delay in the delivery of your items, despite the assurance given to you over the phone.
Hi Alastair,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're absolutely thrilled to hear that you had an exceptional service. Ensuring prompt delivery is a priority for us, and we're delighted that your order reached you in such a short timeframe, especially considering the rural Highlands location. We work closely with our shipping partners to provide efficient and reliable service to all our customers, regardless of their location.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Nicholas,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're thrilled to hear about your positive experience with us. Ensuring excellent service is our top priority, and we're thrilled that we met your expectations. Timely delivery is crucial, and we're glad that your order arrived promptly. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Garry,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're thrilled to hear about your positive experience with our staff and delivery service. At PTT, we believe that great communication is key to ensuring customer satisfaction. We're glad to know that our staff made it easy for you to discuss products and address any inquiries you had. Providing helpful and friendly service is of utmost importance to us. We also understand the importance of timely delivery, and we're delighted that your order arrived quickly.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“First time I have ordered from Pro Tiler. The quality of the goods was first class. I had to contact customer service and the gentleman I spoke with couldn’t have been more helpful. Big thumbs up and highly recommend. Thank you.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're thrilled to hear that your first experience with us exceeded your expectations. We strive to provide our customers with top-notch products, and we're delighted that you found the quality of the goods to be first class. We also greatly appreciate your kind words about our customer service. We believe that exceptional service goes hand in hand with high-quality products. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Paul,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're thrilled to hear that you had a great experience with our service and products. Ensuring fast and reliable delivery is a top priority for us, and we're glad that your order reached you promptly. At PTT, we pride ourselves on providing high-quality products, and we're delighted that the trims you received met your expectations.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Mary,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are really sorry for the time it has taken for you to receive your order from us. We have been chasing up with Fedex the reason for this. For some unknown reason Fedex have held on to the parcel and we was told customer had requested future date. This we know now was not true, so i have raised this issue with Fedex account manager regarding this and she is looking into this. We can only apologises for this on Fedex behalf as you should have received your order before this.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're thrilled to hear that you had a great experience with our service. Providing excellent customer service is our top priority, and we're delighted that you found our service to be great. We understand the importance of prompt order processing, and we're glad that your goods were dispatched quickly. It's wonderful to know that your items arrived promptly, too.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
