Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are so pleased you had a great experience with us.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
“Great customer service from start to finish. Before purchasing I contacted them because I wasn’t sure which product would be suitable as this was my first patio cleaning job. I received a quick and helpful response with clear advice on what to use. After placing the order the product arrived without any delays and thanks to their recommendation I completed my first patio clean successfully. Very happy with both the service and the product, highly recommended.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
Its fantastic to hear such a positive review on our staff and service. I am so pleased you love the product and to see what an amazing job its done!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
“Unfortunately this has not been the best experience ordering from pro tiler.
Items have not been delivered as dates advised even after paying additional fees for next day delivery.
Items that have been delivered are incorrect and I’m still waiting for a resolution to this matter.”
Hi Nicholas,
Thank you for taking the time to leave a review. We did reach out to yourself and try to resolve any confusion or matter at all but I cannot see that we have had a response.
I'm sorry for any inconvenience this caused and I'm sorry we didn't meet your expectations. As explained in our email I understand your frustration and we have refunded your shipping costs, we are aware this has now been delivered now.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
Many Thanks, Leah
“Needed quick supply of a few items for my kitchen floor project and Pro Tiler Tools had everything I needed in stock at the most competitive prices. Easy to order and collect and all the staff I dealt with were lovely, very friendly and helpful and loaded up my car for me. Would definitely recommend and order from here again.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
This review means so much to us! We really appreciate your review and love to hear how much of a great experience you have had with us, we really do pride ourselves on this type of service.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're glad you enjoyed it!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We pride ourselves on our excellent customer service! WE are so glad to hear you've had a great experience.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
“Ordered an item on Friday afternoon, dispatched same day, delivered on Saturday morning. Talked to a costumer service before order and the guy was very helpful. Absolutely recommend this company.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We love to hear such positive feedback about our staff, thanks for the recommendation!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
So pleased you are happy with your product!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
Glad you like your items!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
Hi,
Thank you for taking the time to leave a review. We did reach out to yourself and try to resolve any confusion or matter at all but I cannot see that we have had a response.
I'm sorry for any inconvenience this caused and I'm sorry we didn't meet your expectations.
Unfortunately the bank holiday delayed this delivery and the courier delayed responding to us. We did refund the delivery charge and try to reach out but unfortunately we didn't hear back.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
Many Thanks, Leah
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
I'm so glad to hear you were given great advise, I hope you enjoy the chosen grout!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
“Protiler were able to supply me with coloured grout at a reasoanble price when every other supplier was charging extortionate delivery charges. I did have to wait three working days for it which seemed rather a long time. Their customer service was very helpful.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
I'm sorry you had to wait three working days, unfortunately this is our standard delivery. I am so glad you enjoyed our products ad were pleased with our prices.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
Its great to hear such positive experiences about our team, we really pride ourselves on this type of service! I'm sorry to hear about the failed next day delivery with FedEx, this is important to us and we will look into all avenues.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
Its great to see positive comments about our staff - we really do pride ourselves on excellent customer service.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools
Really pleased we were able to meet your tight time frame, we hope you come back to us again!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We love to hear such great things about our products and our staff! We look forward to serving you again!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
“Disappointed , ordered a week ago still awaiting product !!. Last info it was still in delay even though previously confirmed it had been dispatched .”
Hi Roger,
Thank you for taking the time to leave a review. We did reach out to yourself and try to resolve any confusion or matter at all but I cannot see that we have had a response.
I'm sorry for any inconvenience this caused and I'm sorry we didn't meet your expectations. As a formal apology we did credit your full shipping back into your account.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
Many Thanks, Leah
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We really do pride ourselves on our service, I am so happy to hear your fantastic review.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah - Pro Tiler Tools
Hi Graeme,
We sincerely apologise for the delay with your order; we sincerely apologise for any inconvenience this has caused.
We were experiencing delays as volume have been higher then usual. Our team is working around the clock to get things back on track.
We appreciate your understanding, we have contacted you to resolve this issue and offer a refund.
If you wish to shop with us again, please do not hesitate to contact us. We hope to impress you in the future.
Kind Regards,
Leah
PTT Group
“Found what I needed and ordered, but I needed to cancel at the last minute as the job had changed. All dealt with quickly, efficiently and politely. I will be back!”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We really do pride ourselves in excellent customer service and we are so grateful for the review and to hear that you appreciate this. We cannot wait to serve you again!
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Leah- Pro Tiler Tools
